I took a chance and SO GLAD I DID! These are exactly what I was looking for and they arrived in two weeks. I wanted a nice pair of reading glasses and these are very well made, super comfortable and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wherelight is the only online shop I’ve purchased my glasses through and 7 pairs later I have no regrets!!! I always get tons of compliments and they’re a great way to add more of my personality to... Se mer
I ordered 2 pairs of the same frame. 1 pair for the computer the other with the transitional lenses. The transitional lenses do not work. They do not turn the blue that I picked. I'm waiting to hear f... Se mer
I had to get my glasses reshipped due to my lenses needed fixing. They had no problem and did it and once I recieved them everything was fine. I highly reccommend!
Företagsinformation
Skrivet av företaget
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Kontaktuppgifter
High Street 128, CR8 2AD, Purley, Kina
- service@mail-wherelight.com
- www.wherelight.com
4,4
Utmärkt
5 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I make a mistake on my prescription!
I make a mistake this my prescription and wherelight are going to still fix the mistake on one pair of the glasses and send me a coupon for the second pair, I really appreciate that so I will be buying from wherelight when I need new glasses in the future.
25 februari 2025
Svar från Wherelight
Dear Customer,
Thank you for reaching out to WhereLight. We are sorry to hear that you are having trouble seeing clearly while using your glasses. This must be quite frustrating, and I will do my best to assist you in resolving this issue.
To better assess your situation, could you please provide a photo of your prescription? This will allow us to verify if there are any errors in your prescription. Based on your situation, we can offer you the following solutions:
1. A free remake of your glasses.
2. A voucher compensation worth twice the product's value.
3. If necessary, we can consider a refund.
Please let us know which option you would like to choose, and we will process it as soon as possible. Additionally, if you have any other questions or requests, please contact Sunny at Sunny@mail-wherelight.com.
Thank you once again for your patience and trust. We look forward to resolving this issue for you and hope to provide you with better service next time.
Best regards,
Customer Service Team
Every where I go I tell people where to…
Every where I go I tell people where to get my glasses I get so many compliments about my glasses.
27 februari 2025
… satisfied customer
The Customerservice was great and very fast they were able to fix the problem quickly. I would purchase glasses again. They offer a very big selection.
20 mars 2025
Omdöme utan inbjudan
The glasses are good quality and very…
The glasses are good quality and very attractive. I am happy with my purchase and I will buy from Wherelight again. However, the shipping is very slow and the updates on delivery are not very good. I would have given them 5 stars if it wasn't for delivery.
26 februari 2025
These glasses are so cheap. Don’t buy,
These glasses are so cheap. You get what you pay for, I guess. Don’t expect much from these. The quality is poor - one of my frames broke the first time I put them on. They just snapped. I won’t be buying from here again.
27 februari 2025
Svar från Wherelight
Dear Customer,
Thank you for your feedback. I am very sorry to hear that you are not satisfied with the quality of the glasses. We have always been committed to providing high-quality products to our customers, so we are truly regretful about your experience.
Regarding the issue you mentioned with the frame, if you could provide a photo of the damaged frame, we would be happy to offer you a free replacement service, or we can provide you with a voucher worth twice the value of the product as compensation. Please let me know which option you prefer.
We greatly value your opinion and hope to improve our products and services. Please contact our customer service team at Sunny@mail-wherelight.com. We look forward to your reply and thank you for the opportunity to better serve you.
Wishing you all the best!
Best regards,
Customer Service Team
Más de tres años comprando mis lentes…
Más de tres años comprando mis lentes aquí y sigo encantada 😍
19 mars 2025
Omdöme utan inbjudan
Glasses took a while to come
Glasses took a while to come, but I was very happy with the results my prescription was perfect and the glasses were nice
24 februari 2025
The Frames are HORRIBLE and this is the…
The Frames are HORRIBLE and this is the 1st time I’ve had this issue after many years of using your services. Asked to trade them with NO RESPONSE!!!!
25 februari 2025
Svar från Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
We have already replied to your inquiry via email recently, but we have not yet received your further feedback. We recommend checking your inbox or spam folder to ensure you receive our response promptly. We look forward to your reply and will do our best to resolve the issue for you!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I love their frames despite not having…
I love their frames despite not having experienced them live. BECAUSE, and there is the point, if you want to have them delivered to Ireland you gotta pay 20 Euro!!! Only express so I always step back. Well I loved the cat ones and when I wanted to go for them dang again 20 Euro shipping. Its not cheap with all the prescription etc so then to slap 20 Euro postage on it - no thanks!
18 mars 2025
Omdöme utan inbjudan
Svar från Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Because your address is classified as a remote area in the logistics company's system, the shipping fee is relatively higher. We recommend changing to a different address for your order, as the shipping cost may be lower. Alternatively, you can choose standard shipping, which might be more affordable.
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I absolutely love my glasses
I absolutely love my glasses. I get so many compliments and the customer service has been incredible. I highly recommend this company anytime someone asks.
25 februari 2025
The order was just as personal as it…
The order was just as personal as it looked... I'm SUPER SATISFIED
Thank you looking forward to more business..
21 februari 2025
Omdöme utan inbjudan
The frames are nice but the…
The frames are nice but the prescription is somewhat off . Distance vision and reading are kinda little blurry. Your company should put hinges on most glasses frames . Thank you
18 februari 2025
Svar från Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I purchased a white pair of glasses and…
I purchased a white pair of glasses and I they were off white instead. I wish they were white, white. But they’re still cute.
24 februari 2025
Cute frames!
The glasses came within a month of ordering. They were packaged well in a box with both pairs inside. The glasses both fit great and the lenses are just as prescribed.
23 februari 2025
Be more flexable in errors
22 februari 2025
Svar från Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced.We are sorry that you wanted progressive lenses, but you ordered single vision distance glasses in the order. We also sent the SMS and email to you before we processed your order. If you didn’t receive it, we are sorry for this. And we also have offered you a coupon and you also accepted it. You can use it to place a new order. And you can email us the new order number after you place the order, we will double check the order for you. If you have other suggestion, please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
Absolutely love everything about…
Absolutely love everything about Wherelight! I've never been disappointed with any of their glasses. I get sooo many compliments.
20 februari 2025
Svar från Wherelight
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Due to a change in the shipping address information, your package has been returned. We will arrange for a reshipment as soon as we receive the returned item. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I enjoy the great deals!
13 mars 2025
Omdöme utan inbjudan
Needs improvement
The quality is great!
But customer service is poor no way to speak with a human I have questions about my glasses. I placed an order for 2 more pairs but I wouldn’t recommend your company and will never get my glasses again from your site.
20 februari 2025
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