WesLend Financial Omdömen 460

A great experience. I will use this lender again.

Mike and Gigi were great to work with. They are informational, honest, and professional. I'd recommend them to anyone looking to purchase a loan or refinance.

Mike Rael and Gigi Kyritsis were efficient, great at communicating, keeping the process moving and supported our efforts to refinance four properties! Thank you! I will definitely recommend Lennox/Weslend and these two to others.

Mike and GiGi were both a rare find in times of today. Each time we connected along the way they treated me as if I was the most important client to them. A real class act! Thank you for the business!

Not sure who is writing these glorious reviews but they may be relatives of the employees!!!. My experience was nothing more than a frustrating adventure that took 5 months 8 days to process and close the simplest loan in history. They string you along with Every excuse in the book to why they don’t return phone calls or the delays. I provided everything needed day one asked for with in moments of them asking for. Lie after lie Including manager I spoke to. Loan officer rude and arrogant. If I was not worried about getting extra credit inquiries I would have gone some where else and started over.
So, beware of doing business with Weslend/Lenox!!!
Just a real consumers POV

Best Bank we have ever dealt with. Thanks to Brad & Blythe Chekja they are the Best!!!!

Mike and Gigi were proactive and diligent about processing my loan. They were consistently in touch with me, answered all my questions and completed my home purchase faster than anticipated.

Applied for a home loan WesLend Financial, Mike Rael and Gigi Kyritsis helped
us threw the process and did a great job, they kept informed at all times. Until the loan was finished.

Mike and his team at Weslend Financial have always delivered with flying colors. I just closed on my 5th loan with Weslend and their senior processer (Gigi) worked tirelessly to get everything processed on time even though she received the paperwork late. They are responsive, professional, and very pleasant to work with. I have recommended Mike and his team to my employees and friends. Weslend Financial has been and will be my go-to mortgage institution.

Great rates, easy closing in our home, great service.

Great experience, this is my second time using Mike and Weslend, very easy, they walk you through everything, explain everything. I would recommend them to anyone.

I spoke with Kiley Shank today Wednesday 12-22-20. Supposedly he is a SENIOR loan officer with 16 years of experience. He sent me my Loan estimate. I could not get any information from him like other companies about what he could do for us. When I asked him about appraisal costs and interest rates, he said I will go over that when your application comes back from underwriting. On Tuesday he text me and said the application went to underwriting it should be back in a few hours. I never heard anything until Wednesday he emailed the application to me. When I called him to discuss it, I was asking some basic questions, (sorry I do not do this every day) his response was, this stuff is common sense. I said now you are going to insult me. I could not believe this is coming from someone who is supposed to have good customer service in his line of work. Then he said what I was looking for was on page 1 or maybe 2, I am not sure. I could not find it. He said several times, I do not know what you are looking at but its right there. He said on page 3…, I said wait a minute is it 1,2 or 3. He said, there are 4 pages to a loan Estimate! Apparently, there are, too bad you, do not know, what information is on what page. The estimate is a fantastic deal “if” it really does close. According to these other posts Your company has issues. Your customer service sucks. He said when I get home I will email or call or take a picture UNDERLINE, HIGH LIGHT, BOLD PRINT, WHAT YOU, ARE TRYING TO FIND. I said so now you are going to call me back so you can insult, me? He said yeah okay. So, when he got home, he did email what he promised. I was very humiliated. If you talk to me like this now what will the service be like moving forward. Sorry, I will be doing my business with ROCKET MORTGAGE. Thanks for your time guys.

What a great experience working with Lenox Financial. I first heard about Lenox on Sirius Satellite Radio and sometimes you wonder if "it is too good to be true?" Well, in this case, it is VERY TRUE! This was a refinance to get a better rate which resulted in a $300/month savings. And kudos to Blythe Cejka who was my Mortgage Advisor and worked as an air traffic controller to keep things going and getting all of the right stuff to Veronica who processed the loan. Everything was done on-line and the closing attorney came to my home.

And...no surprises! As the commercial says, this is the biggest no-brainer of all time!

We worked with Matt and Gigi to process our refinance. They made sure to take time and explain everything to us all along the process. They were always very responsive to our questions. And they helped us get a great new rate. We trust and enjoyed working with them.

My loan representative was very patient with me second guessing my refinancing decision and explaining all the terms that made this the right call.

Definitely the worst experience trying to refinance our loan.Juan Ortega offered us the refinancing on good terms. We decided to accept his services and expertise.After two months of waiting and with very little communication he left us waiting. We didn't hear anymore from him. Very poorly service and professionalism from Mr. Ortega "loan officer". Actually, we wasted a lot of time. We don't recommend this company to anyone.

Started the refi process in August 2020. It is now December 3, and still haven’t closed, despite jumping through hopes for these people. Apparently, I need to resubmit documents because somehow they have expired due to their snails pace. Too deep in for now, but I will be pulling the plug if I don’t close before Christmas.

Our initial call was good/informative, options discussed and once decided, forms completed online and submitted; then they sat for 2 months with no follow-up. I was too concerned as the loan originator had indicated turn times of 80-90 days. I did leave several messages with no response and finally called the corporate office. I spoke to someone at corporate who followed-up and explained the originator was now in a different role and his case load was still in flux. Our loan was re-assigned to originator Brad C. who did a very nice job getting the process back on track. He worked with Veronica the processor and everything went smoothly from that point forward. We were even accommodated after the documents were printed as someone we'd approved it without escrows which we didn't intend. Closing was rescheduled for a few days later to allow them to re-run the scenario with escrows and reprint the documents.

Called WesLend Financial after hearing a commercial and was contacted by Brad the mortgage advisor, who took us through the process with no pain, no extensive forms production, no intrusive processing, no hassle. Brad and Veronica, the loan processor, did their magic and papers were signed in our home expeditiously with funding occurring soon thereafter. Very pleased!

This was probably the easiest mortgage/ refi I have ever done. Brad did a great job and everything went very smooth. We bought our first house in 1971 and the rate at that time was 7.5. Now it’s 2.5. Unbelievable