Phlo  Omdömen 

Regret choosing this provider. Slow in responding. I Asked for a refund, then all of a sudden I was approved. Just for me to sit here and wait for it to dispatch. I will certainly change providers. Lesson learnt, you get what you pay for.

Worse company to deal with. On going for a wk. Still no decision. Take the money and no decision. This morning took another 90 quid making me go overdrawn. Cancel it and give me back my money

Sarah Robinson
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So much better than P2U! Thank doggg for them!
You can easily speak to someone because their customer service actually exists and is good, and they've been nothing but quick and efficient, even with the backlog the last "pharmacy" and GP left behind💚

Really well run company. The Initial Assessment before issuing my weightloss drugs was very thorough, very professional & shows a good level of care for who they will issue the medication to.
Delivery was incredible fast & everything was very well packed; I honestly can't fault them!
Keep it up all, you're doing a fabulous job!

Was great. Then the app just stopped working and now I can’t log in on the website. Can’t get my prescription. Went from 5 stars to 1 star overnight.

Edit. I can’t reply to your response. As per my original review, I’ve tried logging in on your web app and it doesn’t work. It just hangs on the animated phlo logo.

About two months ago, Phlo stopped using their app. Since then, it has been a nightmare. I've had issues logging in to the website, the NHS login doesn't work. So they had to disable that and force me to create a password. Then my medication was ready for delivery, but it couldn’t be scheduled because they’d incorrectly flagged it as requiring payment, even though I have a medical exemption. I am already a day late for my injection and don’t know when it is coming. Given the current heatwave, I just hope Royal Mail get it here before the ice packs defrost and it overheats.
As others have said, Phlo used to be excellent. You just ticked the boxes for what you needed, and you’d get regular updates by email to say it was sent etc. Now, nothing.
On the plus side, the phone is answered quickly and there is no press 1 to speak to someone in English rubbish, just straight through to a nice human.
Decided to switch to another provider.
It’s hard to fathom why they decided to stop using their very usable app. It’s cost them my business at least.

I lost all the weight I needed and am now eating healthier, I have lost almost 4st and feel so much better now. While I was on the injections I had no noticeable side effects. I would recommend the mounjaro and Wegovey I tried both. I was on injections for around 8months.went from 14st 5lbs to 10st 8lbs

I have bought Mounjaro through this provider after switching from other providor. I had issues with the first injection of my pen, where when I was prepping the pen liquid wasn't coming out ( meaning I wasted half the dose). I then had lots of resistance when injecting.
I contacted them straight away and was asked to send a picture of my pen. From a picture of the pen they claimed it must have been the needle. They stated it's normal to have to change the needle up to 10 times each use.
I asked for the evidence of how they came to this decision and they kept repeating I needed to do the above steps.
I explained I work in the NHS myself and never have I had to replace a needle 10 times as standard practice, and asked for a new box of needles to be sent if they thought there was a manufacturing issue. They refused and patronisingly asked to call me to talk me through using my pen. I agreed to appease the process and explained when my next injection was. The person then said they would call 3 days before and asked me to inject then. This is absolutely NOT safe practice. I will be seeking further complaints to get a refund and will NOT be using this provider again.
Appalling customer service, with people who clearly have NO idea about what is safe practice.

I would give Phlo zero stars if I had the option! Their communication is appalling. No email or phone call to tell patients the app was no longer in use. Never an email to advise that medication is out of stock, delayed or unavailable. If I don’t physically contact them myself to ask when my medication will be despatched I wouldn’t have been made aware the order had been cancelled due to no stock. This was not a one off but happened repeatedly! Disgusting! Constant issues with my GP almost instantly approving my medication but it then sits in the pharmacy for days on end apparently ‘being checked’. The only way to get it despatched is to physically phone however phone lines and customer service have more and more frequently been unavailable! So patients are left without medication, without explanation and no way of finding out what to do or if they will eventually get their prescription! Absolutely terrible service for patients relying on strong pain medication to have to wait for days and days while it just sits in the pharmacy. I have given up relaying this information to customer services to pass on to management in the hope improvements will be made and have finally changed to the much more professional and reliable pharmacy2you pharmacy where you are actually treated as if you are valued. I have been a longstanding and loyal customer to Phlo and have seen it decline further and further and change from an excellent, caring service to an appalling, disorganised, incompetent organisation. I feel as a patient and a customer I have been treated terribly with absolutely no regard for my essential medical needs and how constant delays in receiving them have effected both my physical and mental health. Very disappointed and sad at the decline of what used to be a reliable and brilliant service.

Edited to reply to Phlo’s response:
My medications have frequently been placed on hold and I have NEVER been notified of this. I also have had NEVER had any notification or information informing me the app was no longer live or how to alternatively order my medication! I also have NEVER been notified or informed of any medication being out of stock! It just disappeared from my order and was never addressed again! So your response, although I am sure is well meaning, is absolutely NOT how your company has operated and massively falls short of basic customer care.

I’ve been using Phlo Pharmacy for a while, and initially their service for NHS patients was very good. Unfortunately, things have changed significantly, and the overall experience is now extremely frustrating.
It feels like the company is now focusing more on their weight loss services and neglecting NHS patients entirely.
They have discontinued their app, which used to make it easy to order medication, track deliveries, and manage prescriptions. Now, their website is unreliable and difficult to use, with key functions not working properly.
Customer support has also declined — the webchat doesn’t work properly on mobile, making it very hard to get help.
The most concerning issue is with my recent order. I requested around 11 medications, but only one was delivered. The order is still showing as open on their system, even though it was supposed to be delivered between 19–21 May. No one seems able to explain what happened or resolve the issue.
Order reference: 7520‑5849‑****‑2212
Overall, this is no longer a reliable service, and I would not recommend it based on my recent experience.

Very good service and excellent customer service unfortunately the application stopped working, when I try to open it it asks me to update the app at play store when redirected to play store it asks me to open the app no update available, so I cannot open and use the app at all, useless app.

Absolutely brilliant, never had an issue, safely and securely delivered, and quick too. Highly recommend.

I purchased my Monjaro from them last month, and they recommended starting with a dosage of 2.5, followed by an increase to 5 after four weeks. However, when I escalated to the higher dose after four weeks, I experienced severe side effects that kept me from leaving the house for four days. I reached out to them for assistance, and they provided some guidance on managing the side effects, but so far, it hasn't been effective for me. When I expressed my concerns about not feeling confident in taking the higher dose and requested to remain on the lower dose, they informed me that I would need to make another purchase and dispose of the current pen. This would mean an additional cost of £300.

My wife and I have been using Phlo for over a year and they have been excellent. However the past couple of prescriptions have been missing items without any explanation. We tried to ring them, write to them and online chat but they all failed. I reckon that they have either taken on too much business or they are about to go broke - or both! I would steer well clear until they sort themselves out. You can check what's going on by simply ringing their telephone line - it just cuts out!

Initially good, and then started to remove features for no reason - suddenly it was harder to change addresses for each delivery, and then the final nail in the coffin was that they were removing repeat prescription capabilities from the app, and making it only possible on their website? Silly and potentially self-destructive decision from Phlo. Have moved to Boots now which is much more flexible

I’m writing to raise a complaint about the pen I received. It was supposed to contain 4 doses, but I only got 3 and was unable to get the final dose out of it.
This is not my first time using this product, so I am familiar with how it works and confident that it was not user error. Despite this, when I contacted the provider, I was repeatedly told that the pen contains 4 doses, without any real investigation or support offered.
I’m disappointed with both the product and the lack of customer service. I would appreciate this being properly looked into and a resolution provided, whether that’s a replacement or refund.

Keep away from buying from these people. I bought two months of Wegovy. I've only used two weeks of the jab and found out about the possibility of going blind with the side effects of (NAION). After phoning them to change onto Manjaro they refused to give me any refund towards it. I won't be spending £110 per week shopping at Morrisons anymore. They clearly think more about money than customers.

Slow process for repeat prescription no communication avoid

Disappointingly slow dispatch through Morrisons clinic. When you transfer from one provider to another, you want things to be done quickly. Ordered Monday, still no delivery Thursday. All other MJ providers I've used have been much quicker than this. Honestly, wouldn't use again and would avoid.

I'm extremely impressed with Phlo and how efficient their online pharmacy team are! I decided to change providers due to inefficiency/delays/poor customer service and it was the absolute best thing I've done! Prescriptions are delivered on time and customer service is absolutely fantastic and super helpful! Fantastic service!