Watch Doctors Omdömen 

146
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Sent my wife’s Rado for repair. Quote was lower than others, communication excellent, dispatch was straightforward, repair completed two weeks sooner than quoted, and watch returned repaired, serviced... Se mer

Betygsatt 5 av 5 stjärnor

My gold Sovereign watch hasn’t worked for years despite numerous ‘watch repairers’ trying. Just received my newly repaired watch and I am delighted that I can now wear it daily. They also cleaned bra... Se mer

Betygsatt 5 av 5 stjärnor

Fantastic service, sent off two watches, arrived in good time, customer service was more than happy to deal with my further enquiry, my watches were repaired immediately, an invoice was emailed to me... Se mer

Betygsatt 5 av 5 stjärnor

My watch stopped so I sent it to Watch Doctors for a service and repair. The price was way cheaper than sending it to the manufacturer (and turnaround was much quicker too). It came back looking gre... Se mer

Företagsinformation

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Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

146 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,8

Alla omdömen

(146)

32 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent servicing and customer service

Had a Balmain and Gucci that both weren’t working, even after battery replacement. Online quote request was prompt and reasonable, and packaging was sent in order to securely post. The servicing took several weeks, but the watches worked afterwards and were beautifully cleaned up. Two year guarantee is appreciated. Customer service was excellent in changing the delivery addresses and ensuring it was a legitimate change - thank you Divia!

1 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top service.

I have just had my watch returned (free of charge) and unfortunately it is beyond repair, however the service from Watch Doctors was excellent and fast and I was kept informed from it arriving to it being returned to me. I wouldn't hesitate to use them again.

5 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Look no further!

These guy were recommended by a freind who had a Rolex reconditioned by them. I wanted someone who could bring my old Omega back to life. New Bezel, Clasp, pins in bracelet, polish and recondition. Price, delivery, customer service absolutely spot on. I’m delighted with the service and wouldn’t think twice about recommending them to anyone looking for a luxury watch repair!

15 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The only watch company to use

WOW I was going to use that well known watch company what charge triple the price and done in 2or3 days but I thought give these guys ago.
Customer service brilliant always rung me up to tell me what’s going on.
Full polished, fixed watched replaced crown and serviced £307 the other company you would not of got much change from £1000 took 5weeks because how busy they are but it’s worth the wait and cost.

28 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Incredible service

Popped into Thame branch today to assess my repair of Tag as part of the pendulum had fallen off. They assessed the watch and repaired it on site immediately and to my amazement, no charge. They will now service all my watches, what excellent service!

3 februari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

These guys asked for all the details of…

These guys asked for all the details of my watch including a photograph. They then sent me a box to send them the watch for an arranged service.
They then email to say that they cannot service the watch and they want to charge me to send the watch back! Is this a scam?

31 januari 2024
Omdöme utan inbjudan
Logotyp för Watch Doctors

Svar från Watch Doctors

I'm sorry you were disappointed in our service, all online quotes are subject to view. This watch has been made for may years with various different movements and unfortunately the one in yours is now obsolete which we can not know until we see it. We did offer a battery and strap and the watch would have worked which you declined hence the £12 return postage charge. I have arranged for this charge to be refunded as a gesture of goodwill. If you need any further information please do not hesitate to contact us. Kind regards Watch Doctors

Betygsatt 5 av 5 stjärnor

Brilliant customer service

Brilliant customer service. My watch was not expensive but held a lot of sentimental value. I was told by several jewelers that it couldn't be repaired and the ones that could do it wanted a fortune. Watch Doctors at Tring not only carried out the repair it is far far better than I expected, I can't tell you what it means. Thankyou.

31 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding service

Outstanding service from start to finish from Tring Watch Doctors. I've just collected three watches (a Panerai, a TAG and an Avia), all serviced and restored beautifully at very reasonable prices. Very highly recommended. It's fantastic to find such a professional business, I will definitely be returning.

2 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A Family Business that Cares

I have used the Watch Doctors numerous Times over the Years. On my last visit they Serviced/Refurbished my 1975 Vintage Gold Rolex Thunderbird Watch. It came back looking as New. The Staff were all Professional, Friendly & Bubbly

29 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding service

Outstanding service , from start to finish . A very professional approach to their business . Step by step progress report s . Very very competitive price ing . Will use again definitely .
Gareth

19 december 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I should have been warned of foreseeable delays

This company advertises as performing Seiko Kinetic capacitor repairs, which I need. I emailed enquiring about this service and they replied with a quote and said I should send them my watch. However, upon receipt the updated quotation contained a note stating that it's a 12 week wait for replacement parts to arrive. I don't want to be without my watch for 12 weeks. If this had been conveyed to me at the quotation stage, I wouldn't have sent my watch in. I feel I should have been informed and offered the option of ordering in the parts before sending them the watch. I give 3 stars as it was sent back promptly, however the disappointing interaction has cost me £20 in postage fees.

4 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service from first contact to receiving my repaired watch in the post.

Very professional, all queries I asked were dealt with quickly, honestly and efficiently.

Thanks

Colin

20 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant service

I’ve used watch doctors a few times now for some vintage watches. They have been outstanding. There’s always someone on the phone to ask questions and keep you updated. Incredibly professional and with very fair and transparent pricing it makes watch collecting a joy. Thank you Watch Doctors!

15 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service, so efficient and courteous - a rare find in this day and age - highly recommend this company

9 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Delighted to have my old watches back

Delighted to have my old watches back.
I thought I'd left it too late with the batteries corroding. They came back this morning in individual blue/purple pouches a really nice touch.
In my opinion this was great service.

Thank you

6 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A great repairs service

A great repairs service from start to finish. A box was sent out to me straight away to package up my watch. Receipt was confirmed by them straight away and they got to work, the only hold up being a delay in getting a very specific stem for a 1960's watch, which was to be expected. They replaced the glass, did a service and polished up the case, all for a great price. Will certainly use again. You may have some trepidation about posting your watch off, but if it's going to these folks it'll be looked after.

8 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service from start to end

Amazing service from start to end. They made my 50 year old Omega Chronograph look and run like new for half the price I was quoted by Omega and gave it twice the guarantee.

Their customer service is friendly, speedy and proactive and their technicians are an experienced, trustworthy and honest group - they even refused to service one of my watches as they said it didn’t need it & was running within tolerance when they tested it, any other company would have taken the money.

Thank you, I’m a repeat customer for a reason!

5 maj 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Poor estimate.

Contacted watch doctors via email to get my seiko divers watch repaired as it had stopped working. They replied with an estimate of £105. I sent the watch off to them for repair. A week later I received a cost of £212 to repair the watch. I understand that parts are possibly needed but if I knew the costs were going to be over double the original estimate then I wouldn’t have sent the watch off in the first place. I’ve refused for the work to be carried out. It’s cost me £20 in delivery fees and I’m no better off.

18 april 2023
Omdöme utan inbjudan

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