We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.... Se mer
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. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Se mer
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I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Se mer
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4,2
Bra
1 tn omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exemplary customer service
Exemplary customer service. I got immediate response in form of an email from Esma.
19 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Helen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Quality Comes as Standard at Vuse
I have been a loyal customer for about 5 years. Orders are always on time. On the rare 2 occasions in 5 years of monthly orders I’ve had to contact them because of a problem, never originating from them but the couriers. I’ve been responded to quickly, with immediate action. After supplying the relative information, was investigated and resolved with amazing customer care. Sending missing products out and even extra pods to apologise. It is a great team they have. It seems quality comes as standard in every way.
Thanks
Kim
20 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Kim, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer Care is exactly what they offer. Care!
I have been a customer of Vuse for more years that I can remember. The service is brilliant. The Customer Care is exactly what it says it is! They respond promptly and in particular Esma P has gone beyond the call of duty today in sweetly solving a problem for me that was entirely my fault for not following instructions on how to do something on my subscription.
20 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Sonya, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The person dealing with my complaint …
The person dealing with my complaint was great always got quick response .She dealt with everything brilliantly. Will keep using vuse from now on thanks you so much again .x
18 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Mary, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Subscription problem
The customer service agent Bianca was brilliant. I had a problem with my order being short. It was delivered by royal mail with a sticker basically saying package open now resecured. It was actually 6 packs short on my subscription. I let vuse know and sent them pictures and a vid of me opening the package. Within 12 hours a new package was despatched with the short fall in it. No quibble, no blame game, just sent and received the following day. Absolutely brilliantly handled and kept informed even over such a short space of time. So refreshing from a company. We'll done vuse, especially Bianca, you've got a gem there...
11 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Les, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very difficult to receive a refund…
Placed an order 27th May and payment was taken immediately however Evri failed to deliver. Despite many chasers to Vuse I am still waiting for a refund despite them saying this was requested on the 4th June. Not impressed with the customer service
27 maj 2025
Omdöme utan inbjudan
2 plus years with vuse and here’s why
I have been with vuse for over 2 years now, (have a subscription) best vapes as I found other brands to be too harsh on the throat. This month my order was wrong, I email them and they sorted my issue straight away, within 2 days I was sending my wrong order back and had my replacement sent to me with 2 extra packs as good will. Great customer service!
11 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Maryse, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service from this…
Excellent Customer Service from this Company. I contacted Vuse with a query and it was dealt with promptly and efficiently by Nora B. Satisfied customer.
13 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service and prompt replies…
The customer service and prompt replies in order to my matter has been so nicely resolved, all my thanks to Jeta, I'v been using Vuse from more then 2 years and so pleased with the products and customer service! Totally recommend !!!
13 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Ruby, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had problem with my order
Had problem with my order, contacted customer services, and my issue was dealt with professionally and very quickly.
10 juni 2025
Omdöme utan inbjudan
Excellent service from vuse
Excellent service from vuse, any issues I have ever had are resolved very quickly
7 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Martin, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent
Excellent - Part of our Order was missing. Vuse sent out replacement immediately.
5 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Holly, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Outstanding customer service!
I recently needed to contact vuse after a fudge up online choosing an alternative product. Vuse had kindly emailed me in advance of my subscription dispatch to let me know one item was oos. Unfortunately, when I got my email saying my items had been sent out the alternative pods were missing from order.
I contacted Vuse on their website using the handy chat function. I was quickly put through to Nora. Upon explaining the oopsy, she agreed to send out the seperate pods and said she'd follow up the next day to make sure my changes had been correctly updated on the system. As my subscription delivery was short I'd been charged a little more. I was offered either the difference in a refund, or another pack of pods. I chose pods as they're almost £7 in my little local Tesco express.
For me, a company being able to quickly address issues, with the minimum of fuss is priceless and will earn a lifetime of customer loyalty. Being able to chat online, then followed up the next day is fabulous customer service. The cost savings via the subscription package are substantial. Vuse has helped me give up cigarettes, I'm aiming to reduce the nicotine content of pods and stop altogether. Vuse is not only good for your pocket, it's good for your health, considerably better than smoking cigs. I like being able to recharge my vape, rather than those awful one tand done vapes that end up in landfill after the kids have flung them about the streets!
All in all, it's a 5 star review for Vuse, with an extra gold star for Nora, an excellent customer service representative agent. Well done!!
2 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Fizzy, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Missing items
I chatted with Alan about the missing items. He was invaluable & made the experience easy
4 juni 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Aurora, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Bianca B was excellent handling my…
Bianca B was excellent handling my problem with a faulty deliver unit. She went out of way to make sure I got a replacement really excellent prompt professional service. Thank you.
30 april 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Perfect
Speedy delivery, great prices and deals. Will only use them from now on.
30 maj 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Sadhana and thanks for giving us your feedback. Remember, if you have any questions about our devices or eLiquids, the Customer Care Team are always on hand to help. You can either call them on 0800 133 7350, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: info.uk@vuse.com
Excellent service support
This company is very efficient and helpful. I have had cause to contact them only a few times and each time I have been very satisfied with the outcome. Shout out to Nora today! The website is a little clunky to use on a small screen and can be tricky to navigate to the right page, but that’s very minor. Much cheaper on subscription than buying over the counter.
29 maj 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Stephanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Missing Items
Called and spoke to Yolanda re missing items. Was very helpful & made the experience easy. She sent me a declaration form to fill in which I did then emailed me to say my missing items + I extra pack as a goodwill gesture would be sent out today for delivery tomorrow. Great customer service👍🏻
27 maj 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Bianca is an absolute star ⭐️
Bianca is an absolute star and her customer service is above and beyond.
22 maj 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Eileen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very reliable costumer service.
22 maj 2025
Omdöme utan inbjudan
Svar från Vuse UK & Ireland
Hello Ahmad, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.