I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care... Se mer
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Plats
Byt plats29/30 Parliament Street, YO1 8RS York, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Se mer
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Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... Se mer
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I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... Se mer
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Företagsinformation
Om Vodafone UK - York
Skrivet av företaget
Kontaktuppgifter
29/30 Parliament Street, YO1 8RS, York, Storbritannien
4,5
Utmärkt
422 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Coverage and review
I'm very happy with Vodafone. Good customer service decent offers however the only problem is the coverage in my area it's always 1 bar. Other than that I would recommend for people who want a all rounder.
15 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
We're happy you're pleased with our customer service and offers. We appreciate your feedback regarding the coverage in your area, if you would like us to look into this, please reach out to us on Facebook at http://vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Harry was very efficient and good…
Harry was very efficient and good customer service .
9 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harry from York shop was amazing
Harry from York shop was amazing. Very helpful and insightful with everything.
Harry worked very hard to make sure we got everything we needed
9 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Laura,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
York Shop
Great service and excellent staff in the shape Sally and the team.
Enjoyable and pain-free transfer from Nobody Nowhere... looking forward to returning to Vodafone
5 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey June,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I visited the Vodafone shop in Parliament Street York…
I visited the Vodafone shop in Parliament Street, York today to upgrade my phone. I was served by Luke. He is a credit to your company, charming, incredibly knowledgeable and nothing was too much trouble. He explained everything brilliantly and helped me sort out everything with my new phone. Thank you Luke
1 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Lucy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abysmal service
Abysmal service, been with them three months and each and every month had problems, convinced to upgrade and still have problems, service just stops working even on the ultra hub package and evo service. Steer clear unless you like poor service and being constantly lied to. I’m now exiting with no leaving fees as agreed.
Worst broadband I’ve ever tried
1 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Gav,
I can understand your frustration as you have been facing issues with your broadband. We'd like to take a look into this for you.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via Live Chat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Brilliant,very good ,thank you for all…
Brilliant,very good ,thank you for all your help Nick
29 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally rocks!!!
Sally helped me get a new iPhone 16e and was so kind, calm, cheerful, and knowledgable. She really took the time to walk me through the various options available, explaining them clearly and giving great advice. She really made the whole experience so enjoyable. It was an absolute pleasure talking to her and I hope I’ll see her again sometime. Such a wonderful human being. You’re lucky to have her as part of your team. Thank you so much Sally!
26 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Wade,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I got myself a new phone today
I got myself a new phone today, I had hannah serving me and she was such a nice salesperson. She wasn't pushy at all and was a very bubbly person. There was no stress with getting this new phone, she definitely helped to make it a great experience. I would definitely recommend hannah 😊
24 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Megan,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was a good experience for me and too…
It was a good experience for me and too me niki
23 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Ester,
Thanks for the lovely review and fantastic support for Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service from niki
Amazing customer service from niki
In the york store
23 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Nene,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Niki.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I visited the store on Saturday after having troubles with my android phone. The young lady, Sally, that served me, was great and friendly. I will definitely be visiting the store again if Sally would be the person serving me.
19 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Katrina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Repeatedly fobbed off by Indian call centre.
I decided to switch to Vodafone full fibre because they offered a digital voice landline with 'simple one click switching' After 5 weeks, 4 promised completion dates and 2 complaints, I still haven't got a working landline. I've spent ages talking to the Indian call centre, having to spell every single thing because they can't understand me ,and the online assistant is always 'out of hours' even though it's meant to be 24/7 ! I've just lost all trust after having been given assurances it would be working if I just wait another week.
12 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey there,
I'm really sorry to hear about the trouble you've had getting your digital voice landline set up. I completely understand how frustrating it must be to go through this, we certainly don't want our customers to feel this way.
If your landline is still not working, I’d recommend reaching out to our dedicated support team on 0333 304 0191 or via LiveChat here: https://vodafone.uk/2LCJiTm.
If you’ve already spoken to them and haven’t received the resolution you were expecting, you can raise this as an official complaint by chatting with our team on Facebook at https://vodafone.uk/2Fpnah2 or on X at https://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Sally was amazing
Sally was amazing, such a sweet girl who makes you feel heard and keeps the process very easy. Well done Vodafone for hiring her!
17 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally is an absolute asset to this…
Sally is an absolute asset to this company! The second I walked in I had a warm welcome by Sally, who talked me through everything with patience. As someone who left Vodafone a few years back due to their bad service, Sally has definitely won me back as a customer. A raise is most definitely needed!
17 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey DD,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff not particularly helpful or…
Staff not particularly helpful or professional, someone eventually came over to assist but they weren't sure how to so went to ask the manager. I was eventually given a new pin for the business phone account but it didn’t work. Overall quite a waste of time and effort.
15 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hi there,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Helpful representative
Your representative ( Sally) was polite, helpful and pleased to be of assistance.
A pleasant change these days!
17 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Nick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
If I could give 0 stars I would
I’ve given a one star rating however if I could give 0 I would. I have called vodafone over 5 times now with the issue still not being fixed and the issue has been caused by them! I traded in my old phone last year and had credit on my file in which I was paying my air time plan on, the credit ran out and vodafone didn’t contact me. I found out my credit had ran out by my mortgage being declined!! So you can see the stress this is causing me. I have since paid the bill and asked me to remove the credit markers which I have been told was done, I then find out today this has not been completed after I’ve spoken to about 5 different people. The issue is everytime you speak to someone they tell you something different which is now why I can’t trust what they tell me on the phone. This on top of the issues I had when I initially upgraded my phone with them is why I would never use vodafone again! I’ve have asked to speak to a manger and to date have not had a call. I would welcome a call from a manger by the latest tomorrow.
14 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Georgia,
Thank you for taking the time to share your experience with us. It’s not the experience we wish to create for any of our customers. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at vodafone.uk/3lCYUxW or on X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Pleasant, helpful employees.
Just converted from EE to Vodaphone.
The staff in the shop in York City centre (Particularly Max) helped my wife and I negotiate the changeover which included the purchase of new mobile phone/contract along with broadband for home.
The process was not without hiccups but they were dealt with both professionally and in such a friendly manner. Well done Vodaphone.
10 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Mr. J G,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
I walked into the Vodafone York Shop with no phone, stressed as my old phone had crushed for over 24hours.
A gentleman called Max then assisted me. He calmed me down and assured me that all is going to be fine. I walked out with a brand new phone and happy. Max, well done for the excellent customer service. Vodafone Shop in York is the place to be. Keep it up Max!
8 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - York
Hey Victor,
Thanks for the lovely review and fantastic support for Max.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.