Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... Se mer
Företaget har svarat
Plats
Byt plats16 Calverley Road, TN1 2TB Tunbridge Wells, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.
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i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... Se mer
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Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... Se mer
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Företagsinformation
Om Vodafone UK - Tunbridge Wells
Skrivet av företaget
Kontaktuppgifter
16 Calverley Road, TN1 2TB, Tunbridge Wells, Storbritannien
4,9
Utmärkt
318 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amadeo helped me with connection on ipad
12 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Darren,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks so much good service and helpful…
Thanks so much good service and helpful
Thanks Harvey
3 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Wesam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Harvey helped us again with a mistake…
Harvey helped us again with a mistake on the billing of the broadband contract.
3 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Zaid,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Harvey
Harvey, super personable. Super Knowledgeable and sorted 2 of my issues and sorted my broadband new deal ! Great service as always for Tunbridge Wells
3 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saf’s Wonderful experience
Saf, you are a wonderful salesman. Thanks so much for uour service and plan with low price. 🤩
28 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Tang,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Tunbridge Wells
Hey Gary,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Saf brilliant service very helpful new…
Saf brilliant service very helpful new phone today fast process brilliant guy
28 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Marcel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Saf was great help!
28 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Andy,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
If I could give zero stars
If I could give zero stars, I would.
I have been without internet for the last two weeks, and despite multiple calls, nothing has been resolved. Every time I contact customer service, I’m told the same thing: “We will update you.” But no update ever comes, and no real action is taken.
Today was the worst experience yet. I was on the phone for 51 minutes, and the advisor still couldn’t find or solve the issue. She couldn’t even complete basic troubleshooting for my number. After nearly an hour on the call, I was left exactly where I started — with no solution and no internet.
The most frustrating part? I have three SIMs and mobile contracts with them and pay over £180 per month. For a customer paying that much, the level of service is shocking. There has been zero compensation, zero urgency, and zero accountability.
Two weeks without internet is unacceptable. Keeping customers on long calls without resolving anything is unacceptable. Promising updates and never delivering is unacceptable.
This has been an extremely disappointing experience, and I expected far better service for the amount I pay.
Avoid if you value your time and money.
27 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Abdul,
I’m really sorry to hear about the issues you’ve been facing with your internet service over the last two weeks. I completely understand how frustrating and stressful this must be, especially when you're paying over £180 a month and relying on your connection.
From what you've described, it’s clear that you haven’t received the level of support or urgency you should expect. Long call waits, repeated troubleshooting with no resolution, and a lack of updates are absolutely not the experience we want for our customers, and I sincerely apologies for the inconvenience caused.
Two weeks without any internet service is unacceptable, and I appreciate how much this has impacted you—especially with multiple SIMs and contracts registered under your account. You deserve timely communication, meaningful action, and proper accountability from our side.
If you’re still without connection, please reach out to the Technical team again on 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm so they can re-investigate the fault and work toward a fix as soon as possible.
If you’d like this to be raised as an official complaint, and you’ve already spoken with the Technical Team but haven’t received the resolution you needed, please contact my team directly on Facebook at vodafone.uk/2Fpnah2. We’ll be able to look into this further, escalate it if needed, and ensure the matter is addressed properly.
Thanks,
Vodafone Social Media Team
Really helpful
Really helpful. Diogo was very patient and knowledgeable
26 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Deborah,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful Diogo very easy to get…
Very helpful Diogo very easy to get sorted
26 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hi Keith,
Thank you so much for your wonderful review and the amazing support you’ve shown for Diogo —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Brilliant Diogo as very helpful!
Brilliant Diogo as very helpful!
26 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
What a stroke of luck that lovely…
What a stroke of luck that lovely Jordan was in the TW store when I popped in today! Welcoming, polite, knowledgeable and professional, I could not have wished for a better service. Thank you for your sweet patience, Jordan x
24 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Jill,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan is amazing and helpful
Jordan is amazing and helpful. I love his help very much.
24 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Paolo is Numero uno!
9 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Boris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saf was great help
Saf was great help, appreciate the amazing service
29 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Matthew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Diogo
Diogo, help me with my new sim card.
Amazon service
Thank you Diogo
29 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Juliana,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saf was great help would recomendo hit…
Saf was great help would recomendo hit service to others. Obrigado!!!
29 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Gessi,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We were served today by Diogo…
We were served today by Diogo everything was made easy as it should be.
He was very attentive and answered every question. I was in no doubt this was the place I was meant to be for my phone and broadband.
26 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey Lance
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Diogo help me set up my phone, very helpul. 5 starts to Diogo
26 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Tunbridge Wells
Hey There,
Thanks for the lovely review and fantastic support for Diogo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.