Donna was ever so helpful in helping me choose a new phone and plan that was tailored to suit my needs. Thank you for being patient with me while I was in store, absolutely fantastic service 10/10 eve... Se mer
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Plats
Byt plats40A The Bridges, SR1 3LB Sunderland, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... Se mer
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Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... Se mer
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Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... Se mer
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Företagsinformation
Om Vodafone UK - Sunderland
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
40A The Bridges, SR1 3LB, Sunderland, Storbritannien
4,8
Utmärkt
181 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service from Nathan
Amazing customer service. I stopped in to see about a new contract and spoke with Nathan who was very knowledgeable and helped me to find the best deal with the benefits best suited to myself. We also had a good chat about life and found he’d been through very similar experiences as myself. It was quite comforting to know I wasn’t alone in my struggle.
The best customer service I’ve ever had. Thank you Nathan.
23 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Daniel,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sam was excellent thank you very…
Sam was excellent thank you very helpful!
20 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Keith,
Thanks for letting us know what an amazing job Sam did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan was a really good help and sorted…
Dan was a really good help and sorted our new phones plans out for us and got us some good deals
20 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey David,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came to store to get a SIM card sorted…
Came to store to get a SIM card sorted out for my travels abroad, Donna found me an amazing deal and was quick and efficient, thank you.
14 januari 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Courtney. Thank you for your review for Donna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Purchased a new Samsung Galaxy mobile…
Purchased a new Samsung Galaxy mobile on the 7th Dec from Vodafone store in Sunderland , travelled back & forth numerous times to get mobile working without any success . even the Store manager tried but no luck, Finally decided to return the mobile on Fri 29th Dec for a refund , Sales Advisor DONNA asked if she could sort out the problem & HEY PRESTO she did , so DONNA well done , the rest must try harder , Cheers Ann
29 december 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Tom,
Thanks for the feedback and support for Donna, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service very…
Excellent customer service very knowledgeable nothing was too much bother
29 december 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Greta,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service lovely young man first class
Excellent service lovely young man
20 december 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Heather,
Thanks for taking your time to leave this review for our Sunderland store.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great help and from Kate in the…
Great help and from Kate in the Sunderland store. Kate made the process easy and stress free and was very efficient.
4 december 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Beth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Extremely helpful sorting our problem
Donna was extremely helpful & helped us quickly with our query.
29 november 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Shirely,
It's great to hear about your experience and how Donna was able to help. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Excellent service from Andrew at the Vodafone store in sunderland, I came into the store wanting to get my first ever home broadband and he was very informative and helpful with this aswell as giving me an excellent price for an existing customer. Thank you Andrew.
27 november 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Sharon,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ben was helpful
Ben was helpful , friendly & explained everything even some things twice for me .
23 november 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Ann,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Extremely helpful assistant Mark.
Extremely helpful assistant Mark.. made what is normally a stressful experience, easy to follow and straight forward . Overall, a 5 trar service from the team.
22 november 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Happy customer,
This is lovely feedback for Mark. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fab experience!
The advisors who helped me, Reyanne and Ben, were very helpful and went out of their way to get everything on my new ph9ne for me even though it was difficult.
14 november 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Carole,
It's lovely to hear you had such a positive experience with Reyanne and Ben. This is absolutely what we aim for!
Thanks, Vodafone Social Media Team
Ben was very helping in sorting all my…
Ben was very helping in sorting all my stuff out 100% really amazing
19 oktober 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Lynsey. Thank you for your review for Ben. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great communication
22 september 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Tyler,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service
22 september 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Clair,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Donna was great
Donna was great. She was friendly and informative. Got a great deal and was in and out quite quickly which was good as I was in a hurry.
20 september 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi there,
Thanks for reviewing. We're happy to hear how Donna was able to help and provided a great experience.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went in with elderly parents spoke to…
Went in with elderly parents spoke to Rhianne from the Sunderland bridges branch.
She was very attentive and understanding to their requirements re their phone plans, and sorted out plans for both which were cheaper and more appropriate for their circumstances.
A very good experience considering I’ve had a lot worse customer service in the past very refreshing.
6 september 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi, John. It's lovely to hear your parents had such positive experience with Rhianne. This is absolutely what we aim for!
Thanks for leaving us a review,
Vodafone Social Media Team
Donna was really helpful and friendly…
Donna was really helpful and friendly and sorted out everything that I needed her to.
She went above and beyond to help.
14 augusti 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Anita,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very kind help I had setting up my new…
Very kind help I had setting up my new phone with the lovely lady Donna.
9 augusti 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Pamela. Thank you for your review for Donna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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