I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... Se mer
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Plats
Byt plats40A The Bridges, SR1 3LB Sunderland, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... Se mer
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Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... Se mer
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Fantastic customer service and support, we were recommended the best deals and given all the information we needed to make informed decisions about product upgrades etc. Assistant manager Donna was ex... Se mer
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Företagsinformation
Om Vodafone UK - Sunderland
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
40A The Bridges, SR1 3LB, Sunderland, Storbritannien
4,8
Utmärkt
176 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchasing
I came in today to purchase a iPad, I was served by mark, he was a lovely man and made the experience and purchase very smooth and easy
12 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Donna was excellent
Donna was excellent. She arranged a phone upgrade and a more competitive monthly contract.
6 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey David,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Only went into store to renew my…
Only went into store to renew my husband's phone contract however Andrew noticed my contract was due to end soon so helped us both renew with contracts that suited to our needs. He also suggested changing Broadband to a newer and cheaper option
4 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hi Roz,
Thank you so much for your wonderful review and the amazing support you’ve shown for Andrew —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Contract update
As an older couple we explained that we needed a little bit more time and explanation to chose the right deal. Jen took her time and made sure we knew what we had agreed in updating our contracts.
3 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always happy to help
Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by a store worker called Donna, she is wonderful and always has me leaving the store as a happy and satisfied customer.
2 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Brandon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience in Vodafone…
Amazing experience in Vodafone Sunderland The Bridges this morning. Jen has been fantastic, ran through everything and massive amount of knowledge. Fabulous customer service
24 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from Anthony
Great service from Anthony
Always recommend the Sunderland store to friends and family as I know they will look after their customers.
16 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Donna,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A happy experience and professionalism at…
A happy experience and professionalism at it best.
Always ready to help and makes sure you are happy leaving the store.
Many thank you to Anthony
Man of the day all time.
14 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Oluwatoyin,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and welcoming service
I’d been to several stores checking for good phone packages/deals and every single time I was dealt with by a rude or ignorant employee, today though I had Chloe helping me who took great care and consideration into helping me find what was right for me when I planned to get my new phone. She explained everything so easily and made it all very easy too understand, I can only recommend more people were like her in that line of work.
13 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Chungus,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent customer service from Adilah.
Excellent customer service from Adilah.
Very helpful and knowledgeable.
Would definitely recommend
13 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Diane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Awesome 👍
Andrew has been so amazing and very polite and friendly while we spent the time at Vodafone shop SUNDERLAND (Brigdes)
9 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Andrew,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mark was amazing today very helpful and…
Mark was amazing today very helpful and friendly 👏👏
7 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Joanne,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jen was brilliant
Jen was brilliant. She provided a quick and efficient service when I had an issue with my phone. Thank you very much.
Bernard Hope
6 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Bernard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Bear in mind the staff were great
Bear in mind the staff were great. However the company is dreadful. Paid for 910mbps got an average of 178... 3 weeks of support and no difference,the minute I said I've had enough they dropped me to 50mbps. Awful company.
16 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Mark,
I’m really sorry to hear that you’ve been experiencing such significant issues with your broadband speeds, especially after paying for 910 Mbps and only receiving an average of 178 Mbps. I completely understand how frustrating this must be, and I appreciate you taking the time to share your experience.
The Broadband team are correct that speed reductions can sometimes occur due to network congestion during peak hours. However, I appreciate that this has been ongoing for weeks and that you’ve already spent considerable time with support without seeing any improvement.
Dropping to 50 Mbps after you decided to leave is certainly not the experience we want for our customers.
If the issue continues or you’d like to discuss this further, please reach back out to the Broadband team by calling 0333 304 0191 or via LiveChat here: vodafone.uk/2LCJiTm.
If you’d like to raise this as an official complaint and you’ve already spoken to the Broadband team but haven’t received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Jen at Sunderland store has excellent…
Jen at Sunderland store has excellent customer service and made us feel very comfortable and explained everything to us so we understand everything that she was explaining
7 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Thomas,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
100 out of 10 for incredible service! …
There aren’t enough words to describe how thrilled I am with my experience of moving my broadband to Vodafone!
My case was really complicated due to my dreadful previous provider, but Donna in the Sunderland store was absolutely fantastic - knowledgeable, patient and so kind. She also set me up with an incredible deal, at less than half the monthly price I’d been getting ripped off for by my previous supplier. I was kept well informed at every stage of the switchover and when I needed some additional help after the installation, Ahmed from remote support was also amazing and guided me through every step. These people are brilliant, they really care about their customers. It’s fantastic that a tech company the size of Vodaphone still recognises the value of human contact and provides easily accessible helpline numbers without having to fight your way through useless chatbots. Can’t fault the service I’ve had, 100 out of 10! Thanks to you all.
2 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Gill,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Andrew in the…
Great service from Andrew in the Sunderland store
4 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Clare,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited today and Jen was beyond…
Visited today and Jen was beyond brilliant, sorting my connection problems within 10 mins after 2 days of stress. Huge pat on the back Jen, thank you
2 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey,
Thanks for the lovely review and fantastic support for Jen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful service from Andrew
1 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Lee,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service Donna went above and beyond to help me find the right deal.
Thanks again Donna.
28 november 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Sunderland
Hey Tyler,
Thanks for the lovely review and fantastic support for Donna.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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