Maddi was super helpful! Patient, listened to our needs and saved us £5 p/m on our broadband as well as sorting our requirements for holiday travel. Thank you Maddi!
Företaget har svarat
Plats
Byt plats14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a... Se mer
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Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... Se mer
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Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... Se mer
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Företagsinformation
Om Vodafone UK - Penzance
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, Storbritannien
4,9
Utmärkt
169 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Maddi was super helpful
Maddi was super helpful! Patient, listened to our needs and saved us £5 p/m on our broadband as well as sorting our requirements for holiday travel. Thank you Maddi!
28 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Leanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Matt
I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a really lovely outcome. Thanks Matt!
17 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Alexandra,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Penzance
"Hey Matthew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Updated our contracts with Hollie
Updated our contracts with Hollie. Very friendly and helpful. Excellent service.
13 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
"Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Very disappointed with the service at…
Very disappointed with the service at Vodafone Penzance. I lost my SIM card and simply wanted a replacement. I know my phone number, email address, and I have my valid UK driving licence as ID. The only thing I don’t know is my account PIN.
The problem is that the date of birth on my Vodafone account is incorrect, and this appears to have been entered incorrectly by the Vodafone Penzance store. Because of their mistake, Vodafone’s Fraud Team rejected my ID, saying the date of birth doesn’t match the account.
I have visited the Vodafone Penzance store 5–6 times, and each time I was told to contact customer service. Customer service then told me to go back to the store. I have been sent back and forth without anyone taking responsibility for correcting an error that was not my fault.
This has been extremely frustrating and has left me without access to my phone number. I expected much better customer service and a proper solution rather than being passed between the store and customer service. I hope Vodafone resolves this issue as soon as possible.
21 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Nasar,
We're sorry to hear about your experience and understand how frustrating it must be to be left without access to your number while being directed back and forth between different teams. This isn't the level of service we aim to provide. We appreciate you taking the time to share your feedback, and we'd like the opportunity to look into this further.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Svar från Vodafone UK - Penzance
Hey
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Matt O was brilliant thank you very…
Matt O was brilliant thank you very much ! very patient with as Very happy was our contract.
23 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Ella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service today by Matt .o
Great service today by Matt .o
Very knowledgeable
15 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hi Andra, thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Matt O was absolutely amazing
Matt O was absolutely amazing! And very helpful with any questions I had! Would highly recommend
13 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hi Skye, thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
5* review
Went in store to have a sim swap done & a lovely man called Matt C helped me with this. He was very professional & explained everything to me in great detail. Would highly recommend visiting the store as the staff are wonderful
8 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Beth
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hollie was absolutely lovely
Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She did her job exceptionally well and was very helpful in sorting out my application. Thank you, Hollie, for your excellent support!
7 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Joana,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The guys in Penzance are all Amazing…
The guys in Penzance are all Amazing and go all the way to sort things out. They all deserve a substantial payrise
4 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Angela,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Holly and Matt great service patients…
Holly and Matt great service patients and expertise advice always complete stars
4 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Jeremy,
Thanks for the lovely review and fantastic support for Holly and Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt and Hollie were brilliant and…
Matt and Hollie were brilliant and helped with all of our queries. Highly recommended!
4 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hi Karen , thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Matt o help me out with phone and get…
Matt o help me out with phone and get me back to wait I was using
3 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hi Paul, thank you so much for your wonderful review and the amazing support you’ve shown for MAtt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Very helpful and knowledgeable
Very helpful and knowledgeable. Very happy experience
30 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Julian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Matt o and hollie are great there jobs…
Matt o and hollie are great there jobs and very helpful
25 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Matt and Hollie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and efficient service
Matt and Holly saw us right away and gave us an upgraded plan with a discount. Very happy to renew with Vodaphone.
22 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Matt and Holly, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Hollie has always been good,with…
Hollie has always been good,with clients, she explains everything and makes you feel welcome and valued as a customer.
19 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Penzance
Hey Patrick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Penzance
Hey Barry,
Thanks for the lovely review and fantastic support for Holly and Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.