I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... Se mer
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Plats
Byt plats120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfield, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you so much to Matt (at the Norwich Chantry Place Branch) as always, helping me regardless of my query and getting results. (You are the I DID IT STAFF) Also set up and updated my new mobil... Se mer
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Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... Se mer
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I had remarkable service from all the staff in the shop on 11th May. They were extremely helpful and kind. In particular, Matthew made my phone swap an enjoyable experience and explained all the pro... Se mer
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Företagsinformation
Om Vodafone UK - Norwich
Skrivet av företaget
Kontaktuppgifter
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfield, Storbritannien
4,5
Utmärkt
165 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I popped into the vodafone store..…
I popped into the vodafone store in Chaplefield Norwich to review my account,
I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whilst applying a discount.
I'm a very happy customer, leaving with 2 devices and a nice discount 👍.
14 juli 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hi Leon, thank you so much for your wonderful review and the amazing support you’ve shown for Caitlin, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Quality of service
Quality of service, professionalism, knowledge listening and understanding thank you very much to Taylor at the Norwich store
26 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey there,
Thanks for the lovely review and fantastic support for Taylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you so much to Matt (at the…
Thank you so much to Matt (at the Norwich Chantry Place Branch) as always, helping me regardless of my query and getting results. (You are the
I DID IT STAFF)
Also set up and updated my new mobile very knowledgable, kindness and support. Again Thank you very much Matt, I appreciate your hard work. Bless
23 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Margaret,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Changing phone contract.
Today we were served by a very helpful and polite Caitlin, she sorted out a new phone contract for us with no pressure and we came away happy.
9 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Michael,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very Impressed with the Customer Service
I had remarkable service from all the staff in the shop on 11th May. They were extremely helpful and kind. In particular, Matthew made my phone swap an enjoyable experience and explained all the processes well. I was dreading swapping my phone for a new one but Matthew did all the work for me. I apologise for the tears ! I have since got used to my new phone - thanks to you all.
11 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
VODAFONE ARE 💩 they couldn't give me…
VODAFONE ARE 💩 they couldn't give me broadband or telephone service so I only had a mobile with them it was ceased and it's all now with EE and BT as I won't bother with these idiots again as they are too expensive
10 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey,
It's disappointing to hear that you're unhappy with the service provided. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer experience
I had a great experience with Vodaphone in Norwich both yesterday and today. My phone issues were successfully solved thanks to Adam, who was very knowledgable, professional and extremely helpful/patient with me. I would definitely recommend going to Vodaphone for dedicated customer service!
16 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Matthew has often helped me
Matthew has often helped me. My sight is poor and he has always been VERY patient. I heartily compliment him on his care
.Please record this testimony. From Rosemary.
14 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Rosemary,
Thanks for the lovely review and fantastic support for Matthew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nothing was too much trouble
I called at the Chantry Place Norwich branch. Jacob and Mia sorted out my problem with great care and attention. I felt as if nothing was too much trouble. A great advert for the branch/company.
30 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Emma was very helpful and friendly
Emma was very helpful and friendly
23 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Thomas,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neave was awesome helped with all I…
Neave was awesome helped with all I needed excellent customer service thank you 🙏🏻
21 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hi Gareth 🙂 Thank you for leaving us some amazing feedback. We're happy to see you’ve had some awesome help from Neave. If you need any help from us in the future you know where we are. Liam
Excellent service.
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained everything clearly and concisely so I left the shop very happy with my new contract. Very well done to both young ladies.
25 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Rob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
These people should be underground …
These people should be underground …
The most stupid company on the planet
24 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Val,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Amazing
Amazing, super service in Norwich store - Matt and Jacob, thank you
Ginnie and Philip
15 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jacob was brilliant in Norwich
Jacob your advisor in Norwich Chantry Place store was helpful, patient and a credit to your company. Thank you
19 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Paul,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very friendly and helpful
Rarely enjoyable changing your phone and contract but Ogeh in Norwich Chaplefield worked me an excellent deal, sorted the phone delivery and transferred all the data with a smile on his face. Thanks to him for his customer friendly attitude and effort.
11 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Andy,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ogeh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neave was very knowledgable and helpful.
12 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Clare,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin was totally amazing at…
Caitlin was totally amazing at supporting us today
Made it easy & pain free
Very professional & a pleasure to deal with
Thank you very much!
24 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Emma,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into the shop to order a new…
I went into the shop to order a new phone was greeted by a lovely young lady named Megan who obviously has the patience of a Saint! I had just driven to the city after a very busy week of work with 7/8 year olds more or less feeling brain dead! Megan explained everything several times for me to understand!! She is a true Ambassador for your company worth her weight In gold.
Have been able to order a phone and will be returning to collect it shortly, in hope of Megan being in to again explain it all!!Thank you so very much Debsx
16 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Debra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I went to change my Tariff and the Very…
I went to change my Tariff and the Very helpful staff ,( Neave),sorted me out very quickly and explained the steps as she went.
16 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Norwich
Hey Chris,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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