The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Se mer
Företaget har svarat
Plats
Byt plats10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... Se mer
Företaget har svarat
Will and Nathan at Newcastle Vodafone Eldon Square were fantastic and helping me through this process. They actually secured my business before I realised I did not have a card with me. So I completed... Se mer
Företaget har svarat
I visited the Newcastle store today ,I was greeted by Jemma ,who helped with a sim for replacement phone Jemma helped set it up with advice on how and what to do to download pics ,apps etc .She was... Se mer
Företaget har svarat
Företagsinformation
Om Vodafone UK - Newcastle Eldon Square
Skrivet av företaget
Kontaktuppgifter
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Storbritannien
4,7
Utmärkt
172 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Taz was brilliant thanks you for saving…
Taz was brilliant thanks you for saving me money and getting me a great deal.
17 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Gdf,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional customer service
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extremely kind and helpful in answering all of the queries I had. 5***** service and most definitely an asset to your company. Thanks Gemma, all the best Andrew 🙂👍🏻
11 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Andy,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was amazing
Dan was amazing, couldn't have been more helpful, would highly recommend. Thank you!
7 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Melanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will from Newcastle upon Tyne Eldon branch!! 5 stars!
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was incredibly kind, knowledgeable and patient throughout. Truly top-notch customer service that I don’t think I would have gotten anywhere else. He deserves all the praise!
3 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Paulina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taz was spot on and very helpful with…
Taz was spot on and very helpful with everything that we asked. My partner was partically over the moon with his service as she has switched to Vodafone and I'm now paying her bill! Very happy customer.
3 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will Brookes the retail advisor was so…
Will Brookes the retail advisor was so helpful .. I am fully satisfied the way he handles my query and concerns . He is very knowledgeable on what he is doing ... Well done and keep it up .. Very happy customer here 👌
3 juni 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Evabart,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent - Will and Nathan at Newcastle
Will and Nathan at Newcastle Vodafone Eldon Square were fantastic and helping me through this process. They actually secured my business before I realised I did not have a card with me. So I completed the transaction online, with the great help throughout. Thank you, Vodafone, you have excellent staff. Will Cook
19 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the Newcastle store today ,I…
I visited the Newcastle store today ,I was greeted by Jemma ,who helped with a sim for replacement phone Jemma helped set it up with advice on how and what to do to download pics ,apps etc .She was patient, helpful and put me at ease .Thankyou so much you exceeded my expectations today
18 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
These jokers were informed of a bank…
These jokers were informed of a bank account switch. They charged me £5 as a late payment fee after I informed them the switch was taking place. The amount is irrelevant. The action is atrocious. They then harassed me for a 'MASSIVE' £25.10 data fee and a 'MASSIVE' £7.00 device fee. This was AFTER I'd updated my details AND been physically into my local Vodafone shop no fewer than THREE times. The shop staff AND the online staff clearly have mental short comings. The third time I felt that I had to attend in person cost me my Sunday leisure AND my Sunday lunch of braised steak plus the works😠. My contract expires soon, and I certainly WILL NOT under any circumstances renew with these farcical petty imbeciles.
UPDATE: Note the reply from Vodafone doesn't even attempt at an apology. They merely say "it's disappointing". Not half as disappointing as Vodafone who are so incompetent that they can't even apologise properly, nevermind anything else.
17 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If you would like us to look into this for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gemma was fab
Gemma was so helpful and personable throughout our interaction. I’d been having difficulty both accessing invoices and dealing with my up-grade; Gemma helped me with both. Great customer service.
11 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Catherine,
Thanks for the lovely review and the fantastic support you’ve shown for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Gemma
Excellent customer service from Gemma. Everything was quick and efficient. Bills reduced massively with account discounts.
6 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Joanna,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service today from Taz…
Great customer service today from Taz and Newcastle store. Came in for a new phone and got the deal I wanted and also… ended up with cheaper package on my broadband! Thanks again and we wil be back
3 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Graeme,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Newcastle Eldon Square
Hey Foteini,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Newcastle Eldon Square
Hey Isabel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vicki was really friendly and helpful…
Vicki was really friendly and helpful and I'm really happy with the service I've had. Wishing Vicky good luck in her career with Vodafone!
1 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Give this man a raise
Absolutely astounding service by Will, explained everything thoroughly, answered any and all queries. Been a long time since I've had an in person experience like this, felt very welcome. Had a small hiccup with the system however he was very patient and polite! Would recommend to anybody :)
28 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Alex,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
3 nights in a row the internet has…
3 nights in a row the internet has disconnected multiple times, awful Awful service,
And when You go through to customer service,
1: you can’t understand half of them
2: they don’t fix no issues.
Will be switching to sky, better prices and a much better all round service.
22 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Darryl,
I’m really sorry to hear about the repeated disconnections you’ve been experiencing over the past few nights. I completely understand how frustrating this must be, especially when it’s affecting your service consistency during the evenings.
Intermittent disconnections can sometimes be linked to network congestion during peak usage hours, local network changes, or technical issues with the line or equipment. That said, I appreciate that this is not the level of service you expect, particularly if this hasn’t been an issue for you previously.
I’m also sorry to hear that your interactions with customer service have not been helpful so far. That’s certainly not the experience we aim to provide, and your feedback is important to us.
If the issue is ongoing, I’d really encourage you to contact our Broadband Team again so they can run further checks and escalate this if needed. You can reach them directly by calling 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm.
If you’d like this to be raised as an official complaint, and you’ve already spoken with the Broadband Team but haven’t received a satisfactory resolution, please get in touch with my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help.
Thanks,
Vodafone Social Media Team
Awful company
Awful company, WiFi disconnects none stop, and when you go through to customer support, they don’t have a clue what to do, best off going with someone else
24 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey Darryl,
I apologize for the issues you've been experiencing with the WIFI. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Service was thoroughly professional
Service was thoroughly professional, courteous and friendly. I renewed my contract with the greatest assistance from Will who found a discount appropriate to my needs. Personal contact beats a machine any day!
18 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newcastle Eldon Square
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.