Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... Se mer
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Plats
Byt plats85 Northbrook Street, RG14 1AE Newbury, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... Se mer
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Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... Se mer
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Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
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Företagsinformation
Om Vodafone UK - Newbury Northbrook
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
85 Northbrook Street, RG14 1AE, Newbury, Storbritannien
4,7
Utmärkt
364 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Selina was polite but chatty and did…
Selina was polite but chatty and did just we asked. She also gave useful tips
15 september 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good
Adam was incredibly helpful and explained the process well!
8 september 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Patrycja is a gem
Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
7 september 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Melinda This is fantastic to hear! We really appreciate the feedback about the efficient, kind, and helpful assistance provided for setting up a business account and adding numbers.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Adam has been very helpful throughout…
Adam has been very helpful throughout the process.
7 september 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
This is fantastic to hear! We really appreciate the feedback about the helpfulness you experienced throughout the process from Adam.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Friendly service
Friendly, informative, very knowledgeable, it was a pleasure having a problem and getting it sorted out, quickly and efficiently
4 september 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Avril,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I took out a contract with Vodafone…
I took out a contract with Vodafone five months ago and a new phone for which I'm paying for. I've had several issues with the phone like just trying to log in to account and several other accounts but I don't receive the code by sms to login. I have been on the phone for hours also in the local Vodafone shop.they agree the phone is faulty and said the only option is to send it away for repair which will take two weeks but they can not loan a phone to me in the meantime Unfortunately I'm 70 years old and need a phone for hospital and doctors messaging. They will not supply a spare phone which is i think is outrageous. They said otherwise take the phone to EE shop they will get it repaired and give me a phone to use while mine is repaired. Absolutely no customer care whatsoever. And why should I have to take it to a different company!!!.
I will never use Vodafone again
Absolutely diabolical company customer service is as bad if not worse.
Update, so now I have to contact them to make a official complaint, I've done that over the phone and in store on several occasions, I've got to contact them again this is what I'm saying about Vodafone customer service, absolutely diabolical if you have a problem. They just don't want to know.
Absolutely disgusting.!!!!!!
3 september 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hi Terry,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Went to the Newbury store and was…
Went to the Newbury store and was helped by Gemma, she was very patient with me and explained each step (broke down costs etc)
I’ve been with 3 a long time and by far this has been my best experience.
Well done Gemma
1 september 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Colette,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Newbury Northbrook
"Hey Stephanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Came into store after having a panic…
Came into store after having a panic over my phone. Josh was so kind and patient and the most helpful person. It was hugely appreciated.
22 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Clare ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex very helpful
20 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Nicola,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Newbury Northbrook
Hey Gary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service. Sorted all my issues.
Thanks Will!
15 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Louise
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very easy to switch from previous…
Very easy to switch from previous supplier. Jemma first class, very professional and knowledgeable.
12 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Jon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jemma at Vodafone in Newbury was great…
Jemma at Vodafone in Newbury was great and really helped me with my phone setup and was very knowledgeable! Great customer service- will go to her again if need any more help with my phone and contract. Thanks Jemma
12 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey josh,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jemma at Vodafone Newbury store was…
Jemma at Vodafone Newbury store was extremely helpful in helping me understand settings on my phone and helping to keep my controls safe! Thanks Jemma you are a star! Great service!
12 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex has been really helpful
Alex has been really helpful. I bought the phone on line and he has been really patient transferring the data between the two phones, including sorting Whatsapp.
10 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Tina,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bruno and his colleague
Bruno and his colleague where very helpful in solving my technical challenge
9 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Carel,
Thanks for the lovely review and fantastic support for Bruno.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
We had a problem with restrictions on…
We had a problem with restrictions on my 15 year old Sons phone, his Dad had set his age as 3 by mistake. Josh was very knowledgeable and explained to my Son what he needed to get my husband to do to resolve the issue. Thank you Josh he now has Apple Pay on his phone.
1 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Sian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Newbury Northbrook
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Selena, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Patrycia v knowledge and nothing was…
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition for her hard work. 5 stars
6 augusti 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Newbury Northbrook
Hey Rachel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.