Daryoush could not have been more helpful and delivered customer service of the highest standard. He went above and beyond to address all my queries and ensure a smooth process.
Företaget har svarat
Plats
Byt platsUnit D , 107 Cheapside, EC2V 6DN London, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Joao was really helpful today.Great experience in-store today.My phone was stolen and joao helped me with a sim replacement which was a really stressful situation. He explored options with good sim d... Se mer
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Raihan and Angela at Vodaphone Cheapside @ London St Paul’s — You have been brilliant, thank you — Mark C, SE22
Företaget har svarat
Daryoush helped me investigate some issues with my account. He was empathetic and even called me to update me and then resolved the issue. So much better than a call centre. Thanks
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Företagsinformation
Om Vodafone UK - London Cheapside
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
Unit D , 107 Cheapside, EC2V 6DN, London, Storbritannien
4,9
Utmärkt
163 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Angela made my experience great
Angela made my experience great! She did a fantastic job listening to what I needed, giving me the options and helping me understand the best solution. She then went above and beyond to help get things sorted, set up and ready to go. I couldn’t be more pleased- thank you Angela and thank you to the rest of the team too!
22 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Rowl. Thank you for your review for Angela. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - London Cheapside
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Raihan was great in supporting me and…
Raihan was great in supporting me and helping me navigate options.
Vodafone IT systems were a bit too slow though.
9 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Christina,
Thanks for the great feedback for Raihan, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent Service!
I have been with Vodafone for over 9 years.There are many mobile service providers but Vodafone stands out amongst them all due to the quality of service and connectivity.
What makes it more special is employees like Mashud, I came across at London-Cheapside branch. He was very patient and courteous and provided full information on the plans enabling me to take a decision and go for the right plan. I did not feel rushed or being marketed to in aggressive way as it usually happens with many sales staff. Well done, keep up the good work!
6 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hello, Ajay,
It's great to hear about the positive experience which you had with Mashud. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mobile Phone Upgrade
Just upgraded my mobile phone,
really good knowledgeable service from Syed who sorted everything out and ensured the upgrade went smoothly, highly recommended
3 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Avoid at all costs, they will not help you set up your service in person
I signed up for their broadband after just moving to the UK. My service didn't go live on the day they said it would, every time I called customer service they were not really interested in solving the problem but just buying themselves time so you exceed the 14 day free cancellation period and pay a fee. Even after them assuring me I would not pay for anything except the equipment, I got an email saying I now owe 164 pounds....Mind you I have never even used their wifi and any engineer can confirm this when they performed the checks.
Every time customer service called me, it was to see my setup, which hadn't changed from the previous calls, the told me they would send ethernet cables on two occasions, both never came.
No company has ever wasted my time as much as Vodafone, and to make it worse I had just started a graduate job where I had to study and work from home extensively the first two months, imagine this experience with no wifi. When I asked them to send an engineer to come check in person, they ignored my request. Visited the branch in person who said they could not help with broadband and that I should continue calling customer service. An absolutely horrific experience with them.
19 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Ella,
We're sorry to hear this is the experience you've had. Especially at a time when you really needed the connection. So that we can look into what you were advised, please send us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Nagma was super helpful and laid out…
Nagma was super helpful and laid out all of my plan options to help me pick the best one. She was so patient with my phone issues as well. Thank you Nagma!
22 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Sarah, thank you for the 5 start review and we are glad you are happy with the plan you have taken out with us.
Thanks,
The Vodafone Social Media Team
Very helpful and sorted exactly what I…
Very helpful and sorted exactly what I needed (new payment method, new cheaper contract, cancel an old number). Thanks especially to Moin.
18 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Charles,
Thanks for taking the time to write such a great review - we love to see it! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly service
Very friendly service. Super helpful at answering questions and receptive of my situational details for registering myself for a phone plan.
10 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Chloe. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The person that served me was amazing I…
The person that served me was amazing I couldn’t ask for more
2 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Subramaniam. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very quick service the team knew what…
Very quick service the team knew what they were doing very proud thank you Vodafone
22 augusti 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Sedz,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kahnn has been really helpful in…
Kahnn has been really helpful in solving the problems with my travel sim!
22 augusti 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hello Emma,
Thanks for letting us know what an amazing job Kahnn did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
It was so great service in Vodafone i…
It was so great service in Vodafone i just switched my lyka into Vodafone and there package is so great and affordable.
Nagma the employee name she was too friendly and humble
13 augusti 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Andul! It's great to hear you've joined us. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Great customer service helped me with…
Great customer service helped me with everything i needed and was very informative of everything. 10/10 experience!
20 juli 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Omer,
Thanks for taking your time to leave this review for our London Cheapside store. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service Huseyin
Popped into the Cheapside Vodafone in the morning to see deals as my contract was coming to an end. Thank you to Huseyin i upgraded early as he got me a very good deal i could not pass on. Great service.
23 juli 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Bektas,
This is a great review for Huseyin. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Svar från Vodafone UK - London Cheapside
Hi Toma,
Thanks for taking the time to review and share this feedback for Mo.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Move to PayM
Radio was amazing, helping me throughout the whole process of migrating to PayM
1 juni 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
The staff there were absolutely…
The staff there were absolutely brilliant, I can not praise them enough.
10 maj 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi Ian,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thank you to store for their help
30 april 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service
I have got really good service in chepside. The store manager was so kind and helpful.
26 april 2024
Omdöme utan inbjudan
Svar från Vodafone UK - London Cheapside
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.