Had an excellent customer service experience with Ben in store today, he helped with an urgent issue AND then saved me money on my contract proactively. Made what could have been a stressful issue su... Se mer
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Plats
Byt plats56 West Street, RH12 1PL Horsham, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would like to thank Ben for his tremendous help and how beautiful soul he is as a person and who was helping us through our queries we came with and made it so easy on our visit to the Horsham voda... Se mer
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Have been in Horsham store on two occasions recently, both times hosted by Ben. What a pleasure to be served by someone who was helpful, happy and human! Customer service at its best! Thank you B... Se mer
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A big shout out to Ben - as a frequent tourist to Horsham i arrived in Horsham on Monday 20 July with my Samsung mobile bearing the" green line of death" down the screen. Living in Jersey the ph... Se mer
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Företagsinformation
Om Vodafone UK - Horsham
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
56 West Street, RH12 1PL, Horsham, Storbritannien
4,7
Utmärkt
160 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tom was so rude
The manager Tom was rude and unhelpful. Shocking behaviour rude to the staff feel bad for them
11 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Boris,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide, and we take feedback about staff conduct very seriously.
If the issue continues or gets significantly worse, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I got a very good deal on my new 24…
I got a very good deal on my new 24 month contract. Ben understood exactly what I needed and found two deals, I picked the one that best suited my requirements. He was quick, efficient and a pleasure to deal with.
Thankyou Ben.
4 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Mick,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly welcome & efficient service
Friendly welcome from the team. Dan quickly sourced contract upgrade/renewal prices for me to find the best option & got everything set up with no fuss or bother. Would highly recommend popping into store rather than doom scrolling options online.
14 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Nikki,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben was very helpful and informative
Ben was very helpful and informative. Helped me buy my new phone and reduced my monthly payments with ease.
5 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Mrs Briscoe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben was my sales rep
Ben was my sales rep. Outstanding service. Clear, concise, patient, took the time to explain everything. I am so pleased with the personal level of care i will probably ask to speak to the same sales rep the next time i need to visit vodafone. 10/10
2 mars 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Ben,
Thanks for the lovely review and fantastic support
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben was great in helping with the new…
Ben was great in helping with the new phone. Got a good deal of the Samsung s25 FE tablet deal. Would recommend.
19 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Ryan,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a great experience at Vodafone
Ben was extremely supportive and very informative while helping me with my iPhone 17. He explained everything clearly and made the whole process easy.
Oliver was also very friendly and welcoming.
Overall, the service was efficient and didn’t take much time at all.
Really happy with the customer service — well done to the team!
6 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Asanka,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben was so helpful and gave amazing…
Ben was so helpful and gave amazing advice. Highly recommend
Friendly, welcoming and knowledgeable.
6 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Colin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Saw Ben in the Horsham branch who was…
Saw Ben in the Horsham branch who was so helpful and knowledgeable as wanted to upgrade to include European roaming on my package. Gave me a great deal. Would highly recommend seeing him if you are in the area and near that branch.
4 februari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Fred,
Thanks for the lovely review and fantastic support for Saw Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I had cause to visit Vodafone,Horsham today for help with a problem. I am an elderly customer and at times find my Smartphone confusing to say the least!
Ben sorted out the problem and showed me how to deal with it myself in plain English. He also took the trouble to provide information regarding a much needed upgrade and in the process revised my current agreement to suit my usage (saving me some money in the process). All the time he was very patient, polite and very good humoured. Altogether, a very pleasurable experience.
24 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Marilyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Appreciated the welcome, smile and helpfulness...
As an older person I really appreciated the welcome, smile and helpfulness of Ben and his boss Kieran when sorting out my phone on Sunday. I felt confident in the information as it was given in language and at a pace that helped me take the information. Thanks guys for your respect.
11 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service but limited options
Ben was welcoming and quickly offered me the best contract option for my renewal. Unfortunately I don't think I'm a typical customer, using an old model Galaxy and very little monthly data, so my options were restricted. Also I was a little disappointed to find, later on, in the contract that Vodafone would be increasing rates by 10% in April and 10% in '27. I think this should have been pointed out. Well above inflation, but then maybe all network providers are trying to "squeeze the pips". But no reflection on Ben, who did a good job.
5 januari 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Nick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Outstanding customer service from Ben.
Outstanding customer service from Ben.
Warm , friendly greeting, polite, professional.
Customer service like this, costs nothing and will keep customers returning to the store , just like i do, it’s not rocket science but service like this is sadly missing from many high street shops.
14 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service from Ben…
Excellent customer service from Ben this morning. He sorted my new phone contract to a better deal in minutes. Was polite, helpful, patient when dealing with a non techy and gave me food for thought on my broadband
15 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Miss F,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
My parents visited the Horsham store…
My parents visited the Horsham store today to check their contracts. On arrival they were met by Ben, by all accounts he was brilliant, made them both feel at ease and helped them save some money on their contract! Ben had great knowledge and took time to talk them through everything! Thanks Ben
12 december 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Rosanna,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Tea
great team, great deals
Noah (and the rest of the staff) at the Horsham branch were wonderful. Very friendly, helpful and welcoming, and lovely to talk to. Noah arranged a fantastic deal on a phone and tablet for my partner, making full use of the Black Friday discounts. He also found an excellent offer for Internet service for me. Another member of staff brought a seat over for me when he realised I needed one, much appreciated. Great customer service from the team at this branch. 10/10. Thank you!
30 november 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hey Kirsty,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben at Vodafone was very helpful and…
Ben at Vodafone was very helpful and made me feel well at ease,when I was changing over companies. also he presented the best deals for me
And helped me with a few problems
I had at setting up my new phone.
Thank you Ben from..Ivan
13 november 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great experience in store
I recently visited the store to renew my contract and Ben provided outstanding service throughout the process. He was professional, welcoming, and genuinely helpful and I left the store as a satisfied customer.
Thanks Ben for the great service, it’s always great to have someone who is extremely helpful and knowledgeable and gives great customer service.
12 november 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. We are so pleased that you were satisfied with the service you received during your contract renewal. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Had a great buying experience with Ben…
Had a great buying experience with Ben in the Horsham store. Very helpful with my latest phone upgrade and save me and the wife a few quid a month as well. Will never get any new phone on line again.
8 november 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hi. We're happy to hear that you had a great experience in our store. It's great to know that our team was helpful during your phone upgrade, and we appreciate your positive feedback. Thanks for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service at Vodafone Horsham
I went into the Horsham branch with a couple of problems with my phone and was greeted by Oliver.
Being of an older generation and not very tech savvy he was very patient and understanding with me, he sorted out the problem although it wasn’t a quick fix.
Thanks Oliver a credit to the shop…. T. Martin
1 november 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Horsham
Hi. We appreciate your positive feedback and support for Oliver. We're happy to hear that he was patient and understanding while resolving your phone issues. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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