I came in regarding upgrading my phone contract and wanted to speak to someone face to face. Kaitlyn was super helpful and dealt with all my questions professionally and friendly. Very refreshing expe... Se mer
Företaget har svarat
Plats
Byt plats67/69 Channel Street, TD1 1BN Galashiels, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I came in to get my information transferred to my new phone as I was struggling. Kaitlyn was very patient and got everything sorted for me - very happy with the service and would return again!
Företaget har svarat
I came into store with an issue with my phone, staff member called Kaitlyn assisted with this, she gave me confidence that she was able to fix this and reassured me that it was a quick fix, thanks Kai... Se mer
Företaget har svarat
Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patienc... Se mer
Företaget har svarat
Företagsinformation
Om Vodafone UK - Galashiels
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
67/69 Channel Street, TD1 1BN, Galashiels, Storbritannien
4,9
Utmärkt
141 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly & helpful staff
15 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Margaret,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I went into the shop looking for a new phone
I went into the shop looking for a new phone contract, Simon assisted me in this and was really good at explaining the whole process and made it very easy.
11 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hello Alisha,
It's great to hear about the positive experience which you had with Simon. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Simon was really helpful
Simon was really helpful, answered all my questions about the contract and gave me several options to suit my needs. Great service.
10 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hello Tamsin,
It's always our aim to provide a helpful service, so it's great to hear that Simon delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
New phone upgrade
Easy transaction, simple explanations, no confusing jargon.
Excellent pricing.
8 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Thank you Joy for sorting out my sim…
Thank you Joy for sorting out my sim today at Vodafone Store Galashiels. Very lovely experience. Alan.
24 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Alan. Thank you for your review for Joy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you to Joy for my new phone plan
Thank you to Joy for my new phone plan! Was on my lunch break and she was so quick with it and very helpful. Thank you!
19 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Kirsty,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very smooth transaction
Very smooth transaction. Very happy deal upgrade for a Pixel 9 (from a Pixel 7a). Joy was super helpful and friendly and made sure I got the best deal and that I understood everything on my new plan, trade-in, etc. The other gentleman at the store was also very nice.
17 februari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Thanks for your lovely feedback for Joy and her team. It's great to hear they were so helpful. I hope you're loving your new phone 😍 All the best, The Vodafone Social Media Team
Georgia gave great service and helped…
Georgia gave great service and helped me with the Vodafone app
9 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Naomi,
Thanks for your great review! It's what we love to see 🙂 If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Georgia very good at her job. Happy and help us with our problems.
8 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Paul. Thank you for your review for Georgia. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really happy with new phone and…
Really happy with new phone and service! And free chromebook offer
6 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hello, Thomas,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent help from Georgia with sim number transfer and Contract
Georgia at Galashiels was excellent at sorting out a new sim transfer and new contract for my father who has dementia. She was very understanding, professional and empathetic all the way through the contract set up today.
She is also extremely technically astute and got around a sim transfer issue perfectly.
Thank you Georgia for giving myself and my Father peace of mind. 🙏🏼🕊
14 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Where are you Saturday 1pm
Where are you?
Standing outside in the pouring rain waiting to collect my phones. Shop is meant to be open but it is closed.
My order has been cancelled and will need to be resubmitted because I am unable to collect my phones from your closed shop at 1pm Saturday.
7 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Ross. It's disappointing to see your review. We completely understand how alarming it must have been to see the store closed, especially when it should have been open. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Joy gave excellent service when…
Joy gave excellent service when upgrading my phone
23 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hello, Ray,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Cant thank vodaphone enough for my new…
Cant thank vodaphone enough for my new contract!
Joy was so helpful in helping me find the perfect deal. Joy had such knowledge and if i had any doubts she cleared them up for me.
5 star service leaving with a 5 star phone
Thanks Vodaphone!
16 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Joy helped me get my new phone
Joy helped me get my new phone, I would have been completely lost if it wasn’t for her. Service was excellent.
2 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hey Michelle,
Thanks for letting us know what an amazing job Joy did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant sales rep
Joy (customer service rep) was incredibly helpful. Very friendly, speedy and knowledgeable. Couldn't have had a better customer experience.
1 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hello, Sam,
It's great to hear about the positive experience which you received in store from Joy, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience today with Joy
Great experience today with Joy. she helped me upgrade my contract and explained everything in such a great way! will definitely be back in next time. Thank you!
19 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hey Lauren,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My experience with Vodaphone was…
My experience with Vodaphone was excellent, Joy took me through everything in a way that was very easy to understand and I am delighted with the service provided. Thank you again!
15 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Kieran,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing customer service
Joy was extremely helpful with assisting with what I was looking for and made sure that everything I was looking was met. I couldn’t have been happier with my experience!
15 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hi Ron,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hamish and Sol made our experience very…
Hamish and Sol made our experience very pleasant and let us understand all we needed to know as new customers to vodaphone. Made our experience in the shop simple. 10 out of 10 service from them both. Would recommend the Galashiels shop.
3 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Galashiels
Hello, Sarah,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Hamish and Sol, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.