We visited Vodafone today to buy a new phone for my husband and to upgrade my own plan. Holly and Sara were absolutely amazing and incredibly helpful throughout the whole process. They were fri... Se mer
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Plats
Byt platsUnit 23 , Grand Arcade, CB2 3BJ Cambridge, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was getting a new phone contract and was unsure about what to get. Bianca made the whole process much simpler and communicated clearly with me, helping me make an informed decision without feeling p... Se mer
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Abin was very helpful kind and polite I was panicking! About paying an other bill I already paid from an old phone. It come up on my Mobile banking about paying a bill off Abin reassured me th... Se mer
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I selected a basic SIM only plan from Vodafone online ... But when I got to the store the manager told me I couldn't get that plan and I just have used a reseller site (I hadn't). This felt like a... Se mer
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Företagsinformation
Om Vodafone UK - Cambridge Grand Arcade
Skrivet av företaget
Kontaktuppgifter
Unit 23 , Grand Arcade, CB2 3BJ, Cambridge, Storbritannien
5,0
Utmärkt
420 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service was great
Service was great. I was served by Holly who was excellent and I left feeling very happy.
21 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Holly was very helpful & concise with…
Holly was very helpful & concise with what was on offer. l had been with my previous provider for over 10years, so this move was a big one for me! Holly made the transion very seamless, l wasn't pressuried at all, very pleased l made this decision, would have no hesitation recommending Vodafone. O)
14 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey,
Thanks for letting us know what an amazing job Holly did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer interaction
Holly was very pleasant and provided all the necessary details for my query, which eventually led to me taking the mobile broadband connection. Super patient and helpful.
15 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Jas,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bianca was amazing
Bianca was amazing, she gave me the best service and prices I could get!
14 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey JACKLINE,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anwaar was very helpful checked on my…
Anwaar was very helpful checked on my mental health and got me a great deal
14 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey ToM,
Thanks for the lovely review and fantastic support for Anwaar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was assisted by Anwaar who was…
I was assisted by Anwaar who was exceptionally polite and helpful. What was thought to be a straightforward problem with my phone turned out to be quite complex and required a data update. This took a little while but Anwaar was very reassuring and told me this would be completed by 6pm when the store closed. He kindly guarded my phone whilst I went away to have a coffee and do some shopping. He managed to access content on my phone despite my not recalling my Apple password. Everything was resolved satisfactorily. Thank you Anwaar
11 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went in with a problem came out with a comprehensive solution
I went into Vodafone Cambridge with a problem and left with a comprehensive solution. Holly did a great job for me.
12 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hi David, thank you so much for your wonderful review and the amazing support you’ve shown for Holly, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
I was served by a young man
I was served by a young man (sorry don’t have his name, it begins with N)
This was on Sunday 10th May at the Cambridge Grand Arcade store.
He was very knowledgable and helpful as I’m not technical. He explained everything right down to information about the 2 other phones on my account and when they were due updates and anything I might need to know.
He helped me with a phone upgrade as my phone had stopped working the day before. I was very happy with my new phone and the excellent service.
10 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Angela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nahim was outstanding
Nahim was absolutely phenomenal he was working with one hand and delivered me with excellent customer service with knowledge within Vodafone billing systems and products, and I’m just thankful I had him as an advisor, hope he gets better soon and thank you!
10 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Judi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff very helpfull and freindly also…
Staff very helpfull and freindly also very knowlagable.
9 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ok so i met with andrea and ramish at…
Ok so i met with andrea and ramish at cambridge store both were so helpful in helping me get new phone explaining all options and giving me a great deal my only dissapointment was i could not adopt them
9 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Mr Trushell,
Thanks for the lovely review and fantastic support for Andrea and Ramish.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
It was a very good experience getting…
It was a very good experience getting my new phone contract sorted out. It was well explained and easy to understand.
8 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Ray,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Brenda,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anwaar is brilliant and amazing thank…
Anwaar is brilliant and amazing thank you
8 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Jenifer,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Anwaar was very very very helpful staff…
Anwaar was very very very helpful staff couldnt ask for more ..thanks to Vodafone :)
8 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Helen,
Thanks for the lovely review and fantastic support for Anwaar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shams served me
Shams served me , I was really happy with my experience at the Vodafone store in Cambridge, shams gave me lots of discounts and made me save lots of money , thank you so much shams really appreciate it.
7 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Svitlana,
Thanks for the lovely review and fantastic support for Shams.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Patient and explained everything in…
Patient and explained everything in great detail. Answered all my questions and was super friendly and calm. Couldn’t have asked for more. Thank you!
4 maj 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Lynsey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Holly made my experience great- she was…
Holly made my experience great- she was so helpful and understanding and got my issues sorted very quickly and efficiently, she was really friendly and personable, whilst the shop was very busy! She was also greeting other people whilst with me to assure them she would help them or one of her staff would (which was very friendly and nice of her whilst she was under pressure with a busy shop!) she got my direct debit cost down and helped with connection issues I had and gave me multiple numbers to call regarding this . I was looking to leave Vodafone but genuinely renewed my broadband contact because of her. Thank you Holly !
27 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I will appreciate your consistent work…
I will appreciate your consistent work and you done a good job by supporting us to buy Vodafone sim, Thank you holly
26 april 2026
Omdöme utan inbjudan
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Mahesh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Cambridge Grand Arcade
Hey Marcus,
,
Thanks for the lovely review and fantastic support for Hollys.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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