I ordered a side table for my sofa and I received it within a couple of days. Fabulous customer service! Thank you Viva Lagoon team!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Se mer
Företaget har svarat
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Se mer
Företaget har svarat
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Se mer
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Företagsinformation
Skrivet av företaget
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Kontaktuppgifter
11-12 Old Bond Street, W1S 4PN, London, Storbritannien
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,7
Utmärkt
406 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick delivery looks fab
3 maj 2023
Unfortunately
Unfortunately, one item was missing. Apologies were received and the item arrived four days later. Thank goodness it was not a gift but for my personal use.
2 maj 2023
Excellent service!
I got my package 2 days after I placed my order!
Excellent communication and updates from the team!
Thank you very much!
Eva
3 april 2023
Excellent
Excellent , timely customer service when needed and products are really good quality
20 mars 2023
GARDEN LAMP Within 24 hour’s of placing an order
Within 24 hour’s of placing an order, I received a phone call to say my item was out of stock and delivery would be later than originally expected. I was kept up to date and still the item arrived earlier than anticipated.
The product was as advertised.
One happy customer
4 februari 2023
Vase required for outdoor use.
I inquired about a vase that I saw online and after checking if was suitable for what I wanted it for, I purchased the item on the advice given by the helpful sales man on the telephone. When vase arrived a few days later it was fine for it use. Many thanks to helpful sales team at Viva Lagoon.
16 januari 2023
Great product overall, can recommend the service
The pouf I ordered was delivered on time and in perfect condition. The only issue I had and I spend a lot of time on it was on finding out the customs duty when ordering to Ireland from the UK. I didn't get an answer before ordering and faced a large bill to the delivery company before the product was released and delivered.
24 januari 2023
Great customer service
Easy to order, great communication when delivery was going to be delayed. Again great communication when item was out for delivery.
Item is perfect love it. Very happy with customer service.
21 januari 2023
Ok retail interaction
12 januari 2023
Stunning bowls and plates
Fantastic bowls and plates, like the rustic look. Easy to order, quick delivery too. Would definitely recommend. Thank you for a great service.
2 januari 2023
Very pleased with my lamp looks amazing…
Very pleased with my lamp looks amazing not put in garden yet wait for summer
29 december 2022
Svar från Viva Lagoon
Thank you so much for taking the time to send us a review regarding your Newgarden Lola 165 Lamp :-)
Wishing you a very Happy New Year and we hope to see you again soon.
Kind Regards,
The Lagoon Team
Product delivered with scratches
Big customs expenses. Product delivered with scratches, but they send full refund because of this. So overall experience was good, I think it is not their fault that the producer of the clock was sloppy and scratched it.
21 december 2022
Svar från Viva Lagoon
Dear Alin
We are very sorry that the product had scratches. We will send you an email to organise for a replacement. As for the customs expense, that's out of our control. Taxes such are VAT are not charged by us for overseas orders however do become payable by your destination country on arrival. The tax rate is determined by the destination country - in your case Romania.
Kindest regards
Kheira
Dear Alin - again we are terribly sorry that your order arrived with a scratch. As agreed we have now refunded your order in full and a return has not been requested which means that you can keep the clock. We hope that your find this resolution satisfactory. Thank you for your patience whilst we resolved the issue and we wish you a very Happy New Year.
With Kind Regards,
Customer Services
Beautiful product and as described
Beautiful product and as described. Arrived promptly . Good communication and tracking.
24 december 2022
I am sure under normal circumstances…
I am sure under normal circumstances the delivery would have been quicker
17 december 2022
Arrived in time
Arrived in time , well packaged, arrived in one piece as was a fragile delivery
16 december 2022
They have great variety of designs
They have great variety of designs, great website, quick deliveries.
But what's really great is Kheira.
I could consult with her about colours, layouts, technic details..
If they don't have products in stock she will get it for you!
My second purchase was a lamp, Kheira made sure I have all the installation details, which in my opinion shows how experienced and professional she is.
19 november 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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