Virgin Atlantic Holidays Omdömen 

I had a fantastic experience booking my holiday with Virgin. Sian and the team were friendly and extremely and knowledgeable and made the entire holiday planning stress-free.
I was given lots of different options for flights and accommodation before making the perfect package.
I would highly recommend their services to anyone looking for a reliable, knowledgeable, and friendly travel advisor.
We were also well looked after with drinks and snacks while booking!
I’ll definitely be using them again for my future trips!

I spoke to Kate Hester today as I am trying to arrange a Holiday using my Virgin reward partner vouchers and buying extra points to enable me to upgrade my seat to Antigua to premium economy. It’s complicated but Kate is doing a wonderful job of helping me through this and making it as easy as she possibly can. I will speak to her tomorrow to pay the deposit and get this booked.

We had the pleasure of booking our holiday with Chloe at the Virgin Holidays branch in Milton Keynes, and we couldn’t have asked for a better Holiday Advisor.

Chloe’s vast knowledge of Florida really stood out. She didn’t just help us book a holiday; she shared so many fantastic tips, ideas and recommendations that made a huge difference to our experience. Her knowledge and enthusiasm gave us ideas we hadn’t even considered and helped us get so much more out of our trip.

And when it comes to anything Disney or Universal related, Chloe is definitely your go-to person! Her knowledge of the parks, attractions, tips and little extras was fantastic. She was able to give us advice that we simply wouldn’t have known ourselves, and it really helped make our holiday extra special.

Chloe was friendly, professional and genuinely passionate about making sure we had an amazing holiday. Her advice and attention to detail made the whole process easy and enjoyable, and we felt confident that we were in very capable hands.

Thanks to Chloe, our Florida holiday was absolutely amazing, and we came away with some fantastic memories.

We would highly recommend Chloe at Virgin Holidays Milton Keynes to anyone planning a trip to Florida. If you’re looking for someone who knows Disney and Universal inside out, Chloe is your person! She really went above and beyond and is a real credit to Virgin Holidays. We’ve already reached out to her again for 2027!

We walked into the Virgin Atlantic Holidays at Next, Mayflower Retail Park, Basildon with the intention of booking our next holiday to Florida and left extremely disappointed and disheartened. We arrived around 16:50 on Thursday 3rd September and by 17:20 the lady working in there hadn’t even as much as acknowledged us! When we arrived the lady was on the phone which obviously can’t be helped but it would have been nice for her to have acknowledged us and let us know that she’d be with us soon. We were waiting at the main counter patiently for our turn but instead after her phone call she turned to her screen for a few minutes again without acknowledging us and then decided to take another phone call. So again we waited in clear view but after 30 minutes we left feeling extremely down which is very disappointing when booking a holiday should be a happy time. It makes us feel as though our money isn’t important to Virgin and has made us consider going to a competitor who would make us feel important and welcome.

What a Lovely Ladies that dealt with me today her name was Claire Wilkinson she was very,very helpful nothing was to much trouble. I wish all customer service people were like .Lovely ladie. Thank you very much for all your help

We walked into Virgin Store in Milton Keynes, with just a costings for flights to Orlando, Sharon advised to get a package with Car which enabled us to pay monthly. From start to finish Sharon was very knowledgeable and efficient at her job, we were treated excellent with drinks and biscuits, and a nice bottle of wine on completion. Just want to say a big thank you will definitely book again.

Had an amazing holiday. Virgin made our holiday special from the moment we booked it. The staff in the shop were very knowledgeable and we were able to take our time and didn’t feel rushed. We had lots of email updates regarding our booking to keep us in the loop. The flight was seemless and the staff work tirelessly to make the trip as relaxing as possible. A great company.

I always go in store to book my holidays with Virgin as I like to use the same advisor who helps check seat availability and always has insider tips!

Jasmin was superb. Super quick. Super efficient. Virgin never let you down.

Serious concerns about how Virgin Atlantic handled a sexual harassment complaint – VSCR-00497672 / Email 0026710695

I am writing on behalf of my family member, Miss Wilson, who has spent the past four years trying to obtain closure following what she reported as serious sexual harassment onboard a Virgin Atlantic flight.

Miss Wilson reported that a male passenger touched and stroked her hair, repeatedly leaned over her seat, made unwanted sexual advances towards her and invited her to the place where he was staying in Jamaica. She became so distressed that she was crouching down in her seat trying to make herself invisible. Another older female family member travelling with her witnessed her distress and took photographs during the flight.

The passenger also told Miss Wilson that he was a friend of Richard Branson. At the beginning of the flight, while the aircraft was still airside and before take-off, he made his way towards the area where the pilots go. Miss Wilson says he was not stopped or told to return to his seat, and she has never received a satisfactory explanation about what happened.

Virgin Atlantic has stated that the passenger had consumed an excessive amount of alcohol. However, Miss Wilson’s account is that he continued to be served alcohol until approximately six hours into the flight, when she herself raised concerns.

Despite the seriousness of what she reported, Miss Wilson says she was not moved away from the passenger, was not given meaningful advice about reporting the incident to police or airport authorities, and has never received meaningful contact from senior management.

She initially accepted an apology and £400 in flight vouchers while she was extremely distressed and simply wanted to put the ordeal behind her. She does not want to fly with Virgin Atlantic again. She has since lost her job, has struggled with the impact of the ordeal and needs additional therapy and support.

She has sought £2,000 as part of an attempt to bring this matter to a meaningful resolution. Virgin Atlantic has refused and continues to refer to the £400 flight vouchers.

There is also a wider issue that I find deeply concerning. The passenger specifically told Miss Wilson that he was a friend of Richard Branson. I am aware of the publicly reported photographs, correspondence and other material concerning Richard Branson, Jeffrey Epstein and Ghislaine Maxwell, including reports concerning interactions involving Necker Island and Epstein’s private island.

I am not suggesting that an association or photograph, by itself, establishes wrongdoing. My concern is that, given what this passenger told Miss Wilson about his relationship with Richard Branson, and given the wider public record surrounding Epstein and Maxwell, Virgin Atlantic should be taking extremely seriously any complaint involving an individual who presented himself to a passenger in this way.

What I find particularly difficult to understand is that, despite everything Miss Wilson reported, neither Richard Branson nor anyone from senior management has contacted her personally to acknowledge what happened or demonstrate that her concerns are being taken seriously.

Miss Wilson does not want to drag this matter through court. She wanted a private and fair resolution. Unfortunately, four years later, she is still trying to obtain meaningful acknowledgement and closure.

As her family member, I have become involved because I have seen the impact this has had on her. I have previously been involved in women’s rights activism, and I will stand beside Miss Wilson and seek justice for her.

We would much rather see Virgin Atlantic resolve this privately and appropriately. But if the airline continues to refuse to meaningfully address what happened and the impact it has had on Miss Wilson, I will support her in pursuing the appropriate legal options and making her experience and the way she has been treated publicly known.

Miss Wilson deserves to be heard, supported and treated with dignity.

From the moment I called to get information about a very last minute holiday, Personal Holiday Advisor: Callum Lewis was extremely helpful and knowledgeable. He was also very patient! He helped build the last minute deal and put our minds at rest immediately. The whole process was easy to navigate, book and pay. He even selected our seats for us!

Warning for anyone booking a Florida package through Virgin Holidays. We booked a 17-day family holiday face-to-face with Virgin, with 10 days at Disney followed by 7 days at Universal. Virgin issued our 14-day Universal tickets from the first day of the holiday, meaning they expire before our Universal stay ends and we have been left without park tickets for the final days of our holiday. We were never clearly told this would happen. Despite repeated calls, texts and requests for a manager, Virgin’s USA customer service team has left us stranded with no meaningful response, and we are potentially facing around $1,400 in additional ticket costs to access the parks we believed were included. An extremely expensive family holiday has been overshadowed by shockingly poor customer service and a complete lack of ownership from Virgin. Do not book park tickets or Disney/Universal park packages with Virgin Holidays. I’m now pursuing Virgin for the cost of park tickets for the shortfall of our holiday through the UK courts.

Flights were excellent.
Villa was filthy with rats running about the front porch (video available),.Complained on multiple occasions nothing done.A token offer on return of £150 deeply insulting.We asked for staff to inspect the house and got nowhere.So disappointed.

Virgin and Terminal C at MCO, Orlando.

Virgin have recently moved into this terminal and unfortunately the terminal is not fit for purpose.
Virgin are well aware of the issues and are doing nothing to help their customers.

We landed at 6.10pm on the 11th of July. We were told to go to belt 67 to collect our luggage. Hours passed and very few cases had arrived. The London flight that arrived a few hours before us were still waiting bags and there was a 3rd flight at same belt too.
Around 3 hours after we landed we were told to clear the arrivals hall and go through immigration to await our bags on the other side.
My husband and brother in law remained in the airport for 7 hours in total. We received 0 bags out of 5.

This is just where the farce begins. 2 days later the bags were collected by us after being given the run around and told to go to terminal A, terminal C and then the loading dock.

Virgin are not apologetic in the slightest and from Facebook groups I know the same issues are still happening 6 weeks later.

This shouldnt have happened once never mind numerous times over and over again.

Once they have your money they couldn’t care less about you.

Unresolved complaint is now with arbitration

A huge thank you to Dottie for sorting out our travel requirements when we wanted to make a few additions! Very speedy and professional service.

Wanted to change my flight time and Chloe at MK was really lovely in communicating with me and answering all my questions.

Went into High Wycombe store today. Heidi at Virgin was truly an amazing help. Friendly and very knowledgeable about Florida. She assisted us with our holiday and now have booked again though Virgin. We are so excited

Great if you want to be on hold for hours. Told 'I don't know how to book excursions'. Website doesn't work. Told the CS system doesnt work. Save yourself a great deal of hassle and avoid this once acceptable company.

Yasmin was very helpful and patient.

Disappointing flight with no child’s meals provided on either outbound or inbound flight, long haul flight to Orlando this wasn’t at all ideal!!
Building work taking place at hotel which we weren’t notified about and was handled extremely poorly by hotel staff.
Sent email complaint to Virgin which included other minor niggles, 6 days ago with no response at all!