Breaking our large group down to do the private tours was a great decision. It was easier access to all of the crowed sites and a more personal experience. The drivers were very friendly, accommodatin... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Working with Venture Ashore has been wonderful! We had different options of tours in Norway for our 4 different stops. They made it super simple by providing a link that I could send my clients who c... Se mer
Företaget har svarat
As a travel agent and also the traveler on this group to French Polynesia we worked with Venture Ashore and Olivia Rapisand to curate tours on our port days. We were sailing on Windstar and wanted som... Se mer
Företaget har svarat
We worked with Corey Bell of Venture Ashore in arranging 5 different tours for my group of 8 family members while on vacation in Rome and during our 7 night cruise in the Mediterranean. Corey was fant... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!
Kontaktuppgifter
2810 N Church Street, 19802, Wilmington, USA
- 1-888-927-3620
- support@ventureashore.com
- www.ventureashore.com
4,5
Utmärkt
268 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great value for your money
The personal were great and friendly. Worth the price we paid.
5 januari 2025
Svar från Venture Ashore
Hi Juan, thank you for writing a review for Venture Ashore cruise excursions, we really appreciate you taking the time to write some a lovely review, we will certainly pass this on to the guides.
Had a tour in Honduras in January
Had a tour in Honduras in January. The guide, Adolf, was excellent, Very knowledgeable about the Island
15 januari 2025
Svar från Venture Ashore
Hi Ros, thank you for your kind review of your tour in Roatan. We’re so pleased to hear that Adolf made such a great impression. We’ll be sure to pass along your wonderful feedback, and we look forward to welcoming you on another excursion soon!
Svar från Venture Ashore
HI Laurie, we are so pleased you had fun on the shore excursion in Juneau, we would love to see you again! Thank you so much for your review
Much cheaper than booking on board
Much cheaper than booking on board. Instructions and meeting place easy to follow. Great value.
17 april 2025
Svar från Venture Ashore
Hi Ron, thank you for taking the time to review our shore excursions here at Venture Ashore. We truly appreciate your comments and we can't wait to see you again!
GREAT TOURS AND GUIDES
18 maj 2025
Svar från Venture Ashore
Hi Rosa, thank you so much for your review, we are so please you had great shore excursions and great guides with Venture Ashore, thank you once again for taking the time to review.
Celebrity Tours
Small group tours in Asia from the Millennium were excellent! Easy pickup and only 8 people total really made it a standout. Really nice guide. Highly recommended.
27 februari 2025
Svar från Venture Ashore
Thank you for your great review of your Venture Ashore Celebrity Millennium Asia Shore Excursion Package. We do indeed get a lot of great feedback on them as they take all the guess-work out of picking a tour in each port. And its a discounted rate as well! Hope you get to book more great Venture Ashore tours on your next vacation!
We took 4 private tours across Greece…
We took 4 private tours across Greece and Turkey from our cruise. Pickups were convenient at the port and the drivers were professional and fun. Loved being able to do what we wanted. Well worth it for our family!
12 juli 2025
Svar från Venture Ashore
Hi Anna, thank you so much for sharing this wonderful feedback about your private tours in Greece and Turkey. We’re delighted to hear the port pickups were smooth, and that you enjoyed the flexibility to explore exactly how you wanted. We truly appreciate you choosing us. We hope to welcome you on another adventure very soon!
Five excursion trip
Had a total of 5 excursions on our recent trip. The excursion to Westminster Abbey and Buckingham Palace was a disaster. The pick up was late, arrived at Buckingham Palace while the activities were already in progress, actually missed most of the activity. Then transferred via coach to Westminster Abbey
The driver could not operate the air conditioning on the bus as we sat in gridlocked traffic. The driver not only didn’t know where he was going but wasn’t familiar with the equipment. In fact, most of us did not return on the coach, instead walking the short distance. Very disappointed. The other excursions were wonderful.
16 juli 2025
Svar från Venture Ashore
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience on the Westminster Abbey and Buckingham Palace excursion did not meet expectations. Delays and operational issues, such as the air conditioning and navigation problems you described, are certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience caused.
Please be rest assured that your comments have been shared with our operations team. Your experience is not reflective of the quality we strive to deliver.
We're glad to hear you enjoyed your other excursions with Venture Ashore and we hope those positive moments helped balance your overall trip. Once again, thank you for your feedback.
Total shambles
Iceland, hour wait in cold/rain for pick up, contact no. not recognised, so emailed. Reply was quick, time had been changed to 1 hour later, ineffective communication for those on ship with no internet, pick up points need Google pin or what3 words, chaotic change over to another coach. 2nd day no show for pick up. Another tour cancelled with inadequate notice. So disappointing. Will not use this company again but go through official cruise ship tours where pick up directly at port.
6 augusti 2025
Omdöme utan inbjudan
Svar från Venture Ashore
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience in Iceland. The start time had been changed to 1 hour later, we had tried to contact you prior, via email and telephone to inform you of this, unfortunately these messages did not get through to you due to you being at sea.
Regarding the second day’s late cancellation of another tour, we take full responsibility and regret the disruption this caused to your plans. This is not the level of service we aim to provide, and we are investigating internally to ensure it does not happen again.
We appreciate your honest review — even when it’s difficult to hear — as it helps us improve. While we regret that we didn’t meet your expectations this time, we hope you’ll see these changes reflected if you decide to travel with us again in the future.
A few glitches in the works
Most tours were great (London,Norway,Iceland). However 2 tours come to mind that at were not so pleasant. Buckingham Palace,London…..bus transport to within about 2 blocks of palace. Then walk the rest of the way. It has been our experience that the guide on a walking tour always carries an identifying item (flag, umbrella). Our guide had nothing. The crush of people was incredible & we were separated from our group. Ended up walking back toward our hotel & taking Hop-on/Hop-off. Another occasion in Iceland touring Akureyri, it appeared that every tour bus in the city went to every site at the same time. Another crush of people which also impacted use of restrooms. Don’t know how this could be resolved but was less than enjoyable. Otherwise all good.
17 juli 2025
Svar från Venture Ashore
Thank you for your review of your groups tours and shore excursions in London and Iceland... Your feedback for the London tour has been noted and we will work with our guides so they are easier to find in crowded situations. And yes, some of the sites in Iceland do get very busy on cruise ship days. We try to start our days earlier to get to them before the cruise line tours get there - but your ship had a later arrival (9am) which required us to go there at the same time the ship tours were. We are glad you still had a great time and hope to have you on our tours again real soon.
Total waste of time and money !
Couldn't find your rep to collect pre paid tickets. no point of contact other traders didn;t know where you where wandering back and forth for half hour in rain. other local trader gave us free tickets for their bus tours. we will never recommend your company, and it was expensive too as we paid. in advance prior to cruise travel.
5 februari 2025
Svar från Venture Ashore
Hi Miss Dyson, thank you for reviewing and we are so sorry to hear this. We do provide 24 hour emergency support on our shore excursion vouchers should you require this on the day, can you please send this to our Customer Support Team so we can investigate this for you, support@ventureashore.com
The experience of visiting Green Gables…
The experience of visiting Green Gables on Prince Edward Island was disappointing. It was described as a private group tour. Instead, we were dropped off to wander on our own. There was little to see or do, and no context. The best part was that we were able to travel in a smaller van.
9 juli 2025
Svar från Venture Ashore
Jean thank you for taking the time to review, we are so sorry to hear you were unhappy with the Green Gables Tour on Prince Edward Island, we pride ourselves on making sure all of our customers get the best out of each destination, we will be investigating this internally and reaching out to you, once again please accept our sincere apologies.
Celibruty summit Alaskan cruise excursion
I had a group of 16 and was given a person named Joy to work with to reserve excursions for the group BARR FAMILY. It went great until she left and although I asked there was never a replacement. I finished the arrangements on my own. Your excursion Triple Yukon Combo Tour on June 18 from Skagway was the worst Excursion with my family members that I ever took. The driver said from the beginning that he was not going to tell us about the area but just give us his personal stories and lots of photo ops. He did that and even took us on a road that was closed.
6 augusti 2025
Svar från Venture Ashore
Hi Kate, I am so sorry to hear that you were unhappy with the Triple Yukon Combo, we have not been made aware of these points. We at Venture Ashore take customer service extremely seriously and we will be reaching out to investigate the points you have raised.
Svar från Venture Ashore
Thank you for your great review of your 4-Port Discounted Excursion Package on your Norwegian Spirit cruise. We trust you found the package easy to book and full of great tours. Hoping you return to us next time you cruise!
Svar från Venture Ashore
Thank you for your great feedback on your groups Venture Ashore transfer in Vancouver. We are glad we could make your vacation a little easier!
Outstanding guide
Outstanding guide. He was so caring and careful with our experience. Made suggestions that were logical and carefully thought out.
17 juli 2025
Svar från Venture Ashore
Thank you for your great review of your groups Venture Ashore excursion in Corfu, Greece. We hope to work with you again soon!
Five port tour
We booked a five port tour. All the tours were organised well with knowledgeable guides. All the guides truly made the tours, giving lots of information and answered all our questions on local life. The transport was excellent and in new condition 👏 I would highly recommend for ease of booking and deliveryof the service. I would go so far to say my expectations where exceded, which was very surprising. I would rebook with them again without any doubts.
25 januari 2025
Svar från Venture Ashore
Hi Julie, thank you for this amazing review of our shore excursions in 5 of the Asia ports. We are so pleased you had a great time and our tours exceeded your expectations. We will be sure to pass on your comments to all of our guides, thank you once again and we are looking forward to seeing you soon.
Disappointed
We took three tours in Norway with Venture Ashore: Flam, Geiranger, and Bergen. The one in Flam was the worst: the bus was late, while we were waiting in a parking lot in the rain. Midway on, the bus was stopped by authorities for an inspection and wasn't allowed to continue. We waited there for approximately one hour, without anybody telling us what was going on. Finally, we left and made a stop where, at that point, there was no time to browse in the stores or have a bite, and scarcely time to use a precarious bathroom, with men and women waiting in line to share a very much not first-world bathroom. Then the tour guide told us: the bus had a leak and was not only fined, but also not allowed to use the tunnels again. While they tried to find a solution, we waited another hour, stressed, and almost panicked that we'd miss the ship. There was a family with a baby and a couple that needed to catch a train, and were desperate. Eventually, the bus took the mountain road, and we got to the ship before it departed, but the tour was ruined. And hey, they didn't refund us the money. For Geiranger, they cancelled the most complete and expensive tour we had booked, replacing it with a basic tour. At least that tour was okay, however, it was not clear at all where the meeting place was, and I had to use roaming to contact the head office in the US to ask. Finally, the Bergen tour was a hop-on-hop off bus that had no problems. Summarizing, I learned this lesson: Never again will I use a tour company other than the one from the cruise, even if it's more expensive. I don't recommend Venture Ashore.
1 juli 2025
Svar från Venture Ashore
Hi Ebe, thank you for reviewing the recent shore excursions you took with Venture Ashore. We are so sorry to hear about your experience in Flam, we recently wrote to you regarding this. There was indeed one hour delay on the tour due to a control on the road from the road authorities. We understand it’s not an ideal situation for the guests, but our guide kept the group together while sharing information with them explaining the issue. Once again, please accept our apologies, the authorities in Norway are allowed to stop any vehicle for random checks. We are more than happy to address this again with you, if you can contact our support team.
Svar från Venture Ashore
Thank you Bronagh and Grainne for this lovely review of our shuttle transfer from Zeebrugge port into Bruges, your kind comments will be passed on to Patrick, thank you so much for taking the time to write in, we really do appreciate it.
Fabulous tours
Have used this company twice now and have saved money on cruise ship excursion prices. Rather than be with a lot of people in a coach, on both occasions we've had a private minibus, driver and guide. We've had fabulous experiences both times where the driver has gone above and beyond to show us as much as possible. Highly recommend.
19 juni 2025
Svar från Venture Ashore
Hi Sarah, thank you so much for this amazing review of our shore excursions, we are so pleased you have had great, memorable experiences. Our staff here at Venture Ashore work hard to ensure all of our shore excursions are the best possible quality, offering fantastic professional guides and comfortable transportation. Thank you so much and we are looking forward to serving you again in the future. We love the recommendation!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.