Vape Simple shut down permanently after announcing closure, but left many customers, including myself, without orders fulfilled or refunds issued. Despite multiple attempts to contact them, I received... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I placed an order and stupidly chose store pick up. I contacted Vape Simple to pay for home delivery. Frazer at VS arranged for next day delivery free of charge as a gesture of goodwill. I received my... Se mer
I made a booboo having ordered the previous Sunday, by the following Friday still no parcel so phoned the store asking had they even sent it? I was informed I'd forgot to tick free postage so it was d... Se mer
Even when things go wrong Vape Simple are on it. My recent order didn't arrive (most unusual), so I emailed customer service. I received a very quick & polite response explaining the cause of the dela... Se mer
Företagsinformation
Skrivet av företaget
Shop the UK's biggest collection of award-winning e-liquid flavours online. Buy replacement coils, hardware & batteries. Visit us in-store or online today. Free Delivery on orders over £30.
Kontaktuppgifter
Whittle Way, RH10 9RW, Crawley, Storbritannien
- 01293 265550
- www.vape-simple.com
4,2
Bra
772 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So I ordered a starter pack which came…
So I ordered a starter pack which came with a free extra coil and tip etc… But the coil was the wrong one sent out in the box.
Asked for some customer support, 0 answer….
Just maybe go to a shop where they will be able to help you, and if anything’s wrong they will sort you out then and there.
31 maj 2023
Svar från Vape Simple
Hi There,
I am really sorry to hear that you have had issues with your order. Our customer service team will be in contact shortly. Apologises for the delay in getting back to you.
improved delivery options- thank you
Probably the last time i order from here. the offer prices are great but it's just not worth it when i have to wait a full week for what is supposed to be a 2-3 day delivery and find myself having to source e liquid elsewhere to get by in the meantime. This is the 3rd time an order has took a week to arrive and that is why paying £2.99 to a competitor for next day (DPD) delivery is my preference when buying e liquid.
So great prices vape simple but just awful delivery options and awful delivery timings. Will stick to competitor and pay the extra £1.75 for the same (quantity, brand & flavour) e liquid from now on.
EDIT 21/07/23... THANK YOU VAPE SIMPLE *
having got fed up with the delivery times and options ( as noted in my above review ) i thought i would give them another look to see if anything has changed AND IT CERTAINLY HAS...for the better! I now see that vape simple are offering better delivery options with next day delivery for a low price from DPD ( just as i mentioned in my original review ) you've brought me back as a customer and i'm really glad as nobody beats your prices on my favourite e-liquid. I'm here to stay... WELL DONE!
29 maj 2023
Omdöme utan inbjudan
Svar från Vape Simple
Hi There,
I am really sorry to hear about this. We would love to hear more about how we can improve our service. If you could get in contact with us via the email below, and our customer service team will be in contact shortly.
Apologises for the delay in getting back to you.
customerservice@simple-company.co.uk
Ordered a week ago not received sent…
Ordered a week ago not received sent them emails but not replied
1 maj 2023
Great service all round.
Great service all round.. customer service especially
4 maj 2023
Omdöme utan inbjudan
I have been a loyal customer since I…
I have been a loyal customer since I started vaping in 2020 - their flavours are second to none, and their customer service is great. I've had some issues getting my flavour in stock in my mg but they contacted me and talked me through a solution rather than just cancelling my order. Whenever I place an order it's really quickly collected and dispatched, or ready to collect.
18 april 2023
First time using this company.great…
First time using this company.great service and product exactly how described on website.
1 maj 2023
Omdöme utan inbjudan
Simple and easy to use as normal
Simple and easy to use as normal. It's a shame you are now out of stock of your Happy Vibes twist and vape the blackcurrant menthol is gorgeous.
21 april 2023
Excellent company
22 april 2023
Omdöme utan inbjudan
Amazing service
Amazing service! Quick delivery! Great products!
The best
11 april 2023
Omdöme utan inbjudan
I still have not received my order that…
I still have not received my order that I ordered on the 30th March?? This is the second time it has take so long to get to me?? I am not happy with the delivery service at all
29 mars 2023
No delivery
The company was brilliant and the customer service teams were helpful however my parcel went missing and nothing has been done about it
27 mars 2023
Quick no fuss service
24 mars 2023
Omdöme utan inbjudan
Great service
9 mars 2023
I made a stupid ordering gaff and Vape…
I made a stupid ordering gaff and Vape staff sorted it in hours.. What stars . thank you
16 mars 2023
Excellent service great liquid an good…
Excellent service great liquid an good delivery
20 mars 2023
Omdöme utan inbjudan
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