The service I've received from Ian has been exemplary and it's been a real pleasure getting our first van from Vanarama. I called rather than use the website, simply because I didn't know what I reall... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... Se mer
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Easy process, friendly sales advisor in Ben. Very impressed with service and ease of ordering.
Fantastic communication from all of the team at Vanarama, especially Shabs who mainly dealt with myself. No pressure on selling to yourself, with the best deal possible that they could find for you. E... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Kontaktuppgifter
Mark Road, HP2 7BW, Storbritannien
- www.vanarama.com
4,7
Utmärkt
8 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Vanarama
Hi Ashwin,
We're happy to hear that you found our customer service very nice and the explanations helpful. Thank you for your positive feedback!
Thanks,
Lauren
Great offer.
Great offer.
Though the process to get acceptance from a lender was painful and prolonged.
9 oktober 2025
Svar från Vanarama
Hi Neil,
We're glad you liked the offer. We apologise that securing lender approval took longer than expected. We appreciate your feedback and will review the process.
Thanks,
Lauren
Great service
Great service. Very helpful. 4th car I've had now. Better than other companies I've used
10 oktober 2025
Svar från Vanarama
Hi Mick,
We're happy to hear that our service has been helpful for you and that you've had a great experience with us. We appreciate your continued business and feedback!
Thanks,
Lauren
Release new vehicle
Was a good experience very straight forward and Godfrey did a great job of finding a good price and keeping intouch right through
9 oktober 2025
Svar från Vanarama
Hi Stewart,
We're happy to hear that your experience was good! We appreciate your feedback and are so glad that the process was straightforward and you were kept informed.
Thanks,
Lauren
Appalling service from start to finish…
Appalling service from start to finish for someone looking after elderly parents and completely dependant on this happening. Placed the order over 3 months ago, had little to no contact other than automated messages telling me all was OK. Until after all that waiting I was informed that it would be at least another 6 months before I could get the car I was told would have been here by now. The issue was down to communication between Vanarama and factory / dealer. I was then given the option to change the car without the need to go through further finance check etc. Did this and changed the car and was then told the whole thing was falling through even though the car was the same value etc. So after 3-4 months I'm being told there's no option and they have wasted all this time whilst I have a dire need for transport for my parents! What a complete waste of time, and Vanarama are not interested in the significant inconvenience they've caused my parents health and living conditions without a car. To say I'm vexed would be an understatement. The only option I was given was to cancel the order and make a new application which might lead me down the same garden path again. No recourse for this company messing their customers about, causing significant inconvenience and not paying the price as they just put the phone down and the problem goes away from them. Sort out your processes, how do you allow this to happen to your customers?
8 oktober 2025
Omdöme utan inbjudan
Svar från Vanarama
Good afternoon Mr Jan, thank you for taking the time to leave feedback.
I have looked further into this and can see the order was initially delayed due to the supplying dealer not submitting the order on their end, and not informing us for a number of weeks. We liaised with the relevant parties and managed to source a new vehicle however, we take full responsibility for the lack of contact around this.
Upon trying to rectify this issue, the finance company let us know they would not be proceeding as the vehicle which was ordered in your name is being used by an individual not directly associated with you at your current address.
I appreciate this is not the outcome you were expecting and sincerely apologise for the additional stress this has added to your current situation.
Thanks,
Lauren
I personally found vanarama a great…
I personally found vanarama a great company to lease a car from they were very helpful every step of the way!!!! One person in particular Paul 👍very helpful indeed and I thank him for that 💯and to the hole team thank you 🙏
8 oktober 2025
Svar från Vanarama
Hi Tim,
We're happy to hear that you had a great experience leasing a car. We appreciate your positive feedback and are so glad that our team was helpful every step of the way for you. Thank you!
Thanks,
Lauren
Svar från Vanarama
Hi Peter,
We're happy to hear that you had an excellent experience with our service. Thank you for your positive feedback
Thanks,
Lauren
Svar från Vanarama
Hi David,
We're happy to hear that our explanations were clear. Thank you for your positive feedback; we appreciate it.
Thanks,
Lauren
Very smooth and easy process so far
6 oktober 2025
Svar från Vanarama
Hi Paul,
We're happy to hear that your experience has been smooth and easy! Thank you for your positive feedback; we appreciate it.
Thanks,
Lauren
your operative was very good
your operative was very good, knowledgeable about the car that I wanted. He was polite and a credit to your company
5 oktober 2025
Svar från Vanarama
Hi Christopher,
We're happy to hear that you found our operator to be knowledgeable and polite. It's great to know they were a credit to our company. Thank you for your positive feedback.
Thanks,
Lauren
Wouldn’t deal with Vanarama again
From start to finish I have been messed about by Vanarama when leading a van.
From extras I asked for not being put on the van, to van not being delivered when I was told on 3 occasions. Then after 2 months they have started chasing me for service plan payments even though I’ve been telling them the payments weren’t being taken despite direct debit being set up.
I have to say that the vehicle I have (Peugeot Van) is superb but that’s not actually down to Vanarama
Will I lease from them again when this lease runs out? No!
3 oktober 2025
Omdöme utan inbjudan
Svar från Vanarama
Good afternoon Chris, thank you for taking the time to leave feedback.
We appreciate delayed deliveries have serious impacts on our customers, especially those who are relying on their vehicle for work purposes. Our deliveries team chased the supplying dealership tirelessly and unfortunately, could not prevent delivery from being rescheduled. Due to the inconvenience this caused, we arranged for the dealership to compensate you.
Regarding the missing accessories, we take full accountability for this issue and arranged reimbursement for the fitment of the ladder roller.
We understand how frustrating you must feel with the issues that have occurred and sincerely apologise for this.
Kind regards,
Lauren
Good customer service
2 oktober 2025
Svar från Vanarama
Hi Cathal,
Thanks for taking the time to leave positive feedback. It means a lot to us!
Thanks,
Lauren
A well laid out website giving lots of…
A well laid out website giving lots of choice and everything explained, no hidden fees anywhere.
Once I made my choice and applied on line I was kept in touch with the progress and procedures meaning I knew what was going on at every stage.
2 oktober 2025
Svar från Vanarama
Hi Donald,
We're happy to hear that our website's layout and clear explanations were helpful. We appreciate your positive feedback regarding our communication throughout the process. It's great to know you felt informed at every stage. Thanks for sharing your experience.
Thanks,
Lauren
Arranging a new car lease
Godfrey was extremely helpful snd polite, very clear in all steps of the process. He kept me well updated and answered my questions fully, coming back to me promptly with answers to queries.
10 september 2025
Svar från Vanarama
Hi Barbara,
We're happy to hear that the process was clear and helpful. We appreciate your positive feedback and are glad the updates and answers to your questions were prompt and thorough. Thank you!
Thanks,
Lauren
Svar från Vanarama
Hi Thomas,
We're glad our sales team was helpful. We appreciate your positive feedback.
Thanks,
Lauren
Would highly recommend
Would highly recommend. The easiest and quickest way l have dealt with a lease company.
29 september 2025
Svar från Vanarama
Hi Zoe,
We're happy to hear that your leasing experience was easy and quick. Thank you for recommending us; we appreciate your positive feedback a lot!
Thanks,
Lauren
Svar från Vanarama
Hi Richard,
We're glad you found it easy to sort out your new van and that our assistance was helpful. Thanks for your feedback!
Thanks,
Lauren
Everyone is always so helpful and has…
Everyone is always so helpful and has really helped me be able to get a new car.
25 september 2025
Svar från Vanarama
Hi Naomi,
We're happy to hear that our team was helpful during your car-buying journey! Thank you for sharing your positive experience with us; we appreciate it.
Thanks,
Lauren
Transparency and great communication
Transparency and great communication.
I was surprised how easy it was to deal with Vanarama. The staff guided me through the process with no pressure to do anything.
22 september 2025
Svar från Vanarama
Hi Archie,
We're happy to hear that you found our process easy and transparent. It's great to know our team provided guidance without pressure. Thank you for your positive feedback!
Thanks,
Lauren
Happy Customer
I have been a customer of Vanarama for atleast seven years and each time my lease is up for renewal they make the whole experience pain-free. From explaining the whole process to linking up collecting and delivering of vehicles, my experience with them is flawless
24 september 2025
Svar från Vanarama
Hi Yvonne,
We're glad you enjoyed your experience. It's great to hear that we consistently make the leasing process pain-free for you, from start to finish. Thank you for being a loyal customer for seven years and for sharing your positive feedback.
Thanks,
Lauren
Detta är Trustpilot
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