We had our house carpeted and lino fitted throughout. Staff in the shop were very helpful and gave great advice. The carpet fitters were very quick considering it is a four bedroomed house and they we... Se mer
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Det här tycker kunderna
from making a telephone call to arrange the measuring service all staff were very polite and Adam who brought the carpet samples was very helpful and understood what we needed . the carpets fitters we... Se mer
Purchased new flooring for my bathroom ,from the Burslem ,stoke on Trent store , Has usual , Great service , staff really helpful , lots of choice and happy with the prices All my flooring I have... Se mer
Företaget har svarat
Absolutely great experience from first visit to the store to install. Adam and his colleagues took good care of me and my project. Will recommend to anyone. The product quality and price were top... Se mer
Företagsinformation
Skrivet av företaget
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Skrivet av företaget
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Kontaktuppgifter
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, Storbritannien
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4,6
Utmärkt
12 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Absolutely no problems from start to…
Absolutely no problems from start to finish very helpful and on time 👍
1 april 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Steve, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Boston store.
Thank you so much for the recommendation. We hop to assist you again in the future.
We have had carpet before from here…
We have had carpet before from here several years ago and was very happy to return to update
Staff were very helpful and knowledgable
Very good prices and once booked were timely and delivered and fitted very well. The carpet fitters work was ery clean and tidy and we were happy with his work.
We are very pleased with United carpets stechford store and would recommend to everyone
Thanks again
9 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Tracey, thank you for your lovely review and for choosing United Carpets again.
It's great to hear that our team provided helpful and knowledgeable service, and that you were pleased with our pricing, fitting schedule, and overall experience. We're especially pleased to know that the fitter's work was clean, tidy, and completed to a high standard.
Thank you for your kind recommendation of our Stechford store. We hope you enjoy your new carpet for many years to come, and we look forward to helping you again in the future.
Thanks again from all the team at United Carpets Stechford!
Very good quality carpet and fitted…
Very good quality carpet and fitted brilliantly. Very happy with the service provided.
13 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Joy, thank you for taking the time to leave a review.
Its a pleasure to hear that our Stechford team could provide you with such a positive service with good qaulity carpets that were fitted to a brilliant standard.
We're so pleased that you're happy with the overall service that you recieved. Take care.
Great sales team at the local show…
Great sales team at the local show room. Very poor admin team at head office quite stern and rude. Won’t be going back sorry.
1 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Good afternoon Nicholas, thank you for taking the time to leave a review.
We're pleased to hear that you had a great instore experience with our Cheadle Hulme store. However we're sorry to hear that your experience with our Head Office team did not meet your expectations. We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.co.uk so we can look into this matter further.
Kind Regards
The United Team
Good local shop…
Since moving to the area we have been using the shop in Alfreton Derbyshire as we decorate room by room and jave found them to be well priced and efficient with a good choice of carpets and flooring.
29 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Christopher, thank you for taking the time to leave our Alfreton Store a review.
Its great to hear that you found that the service that you recieved was efficient and there was a wide range of products at a good price.
We hope you love the finished results of your new carpets. Have a wonderful day.
Went in today and Jo was absolutely…
Went in today and Jo was absolutely fantastic, really helped when we were choosing our Lino very knowledgeable about the stock , worked out our price and was very friendly 5* customer service
Thank you
28 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Kate, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Melton Mowbray store could meet your expectations and provide you with a fantastic 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
Walked straight into the store and was…
Walked straight into the store and was happily greeted. The gentleman that helped us out with our carpet was really pleasant and knowledgeable. 100 % happy with our experience
27 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Lydia, thank you for taking the time to share how our Kirby store did.
Its a pleasure to hear that the team could help you find the carpet that was best suited to you and your home.
We're so pleased that you're happy with the overall service that you recieved. We hope you enjoy your new carpets in many years to come!
Svar från United Carpets & Beds
Hi Paul, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Pontefract store could meet your expectations and provide you with an great service throughout.
We hope to assist you again in the future. Have a wonderful day.
Can’t praise the 2 carpet fitters from…
Can’t praise the 2 carpet fitters from Newark enough fantastic job on to bedrooms and stairs job they done was top notch and arrived on time ,very polite
26 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Gary, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Sleaford store.
Thank you so much for the recommendation. Take care.
Was kept well informed at all times…
Was kept well informed at all times about my order pleasant staff members order arrived in allocated time Good Service
26 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Janice, thank you for taking the time to leave such kind feedback.
Its great to hear that our Preston store was able to meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Take care.
Very helpful lovely Anna marvellous
Very helpful lovely Anna marvellous
26 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hello Dave, thank you for taking the time to share how our Alfreton store did.
Its great to hear that Anna could make your experience a positive one throughout.
We hope to assist you with any projects you may have in the future. Take care.
Thanks for the excellent customer…
Thanks for the excellent customer service of the installation of my kitchen vinyl. Good product installed well.
22 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Michael, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stoke-on-Trent store could meet your expectations and provide you with an excellent service throughout.
We hope to assist you again in the future. Have a wonderful day.
First class service
First class service, install and quality. I'll be a repeat customer
25 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Stoke-on-Trent store.
Thank you so much for the recommendation. Take care.
Sales team were great but went downhill…
Sales team were great but went downhill from there .....fitters came out said it was too big a job, didn't measure properly then a gentleman came & was very abrasive and condescending. Said it was a 3 man job then 1 lad turned up my husband had to help him carry a huge carpet roll up 3 flights stairs!! Such a shame as the guys in the shop are great but doubt I'll buy from there again.
29 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Zoe, thank you for taking the time to leave your feedback.
We're pleased to hear that you had a positive experience with our sales team and that they provided great service. However, we're very sorry to learn that the fitting process did not meet the same standard.
We understand your frustration regarding the issues with the initial assessment of the job, the communication you received, and the experience with the independent fitting team.
This is not the experience we want our customers to have, and it's disappointing to hear that an otherwise positive start to your journey with us ended on such a negative note.
We appreciate your honest feedback and will ensure your comments are reviewed with the relevant teams. Thank you for bringing these concerns to our attention. If you need any further assistance please don't hesitate to email customerservice@unitedcarpets.co.uk.
Kind Regards
The United Team
Poor service standards
We have been let down very badly by the staff and service level at this branch. They supplied and fitted a carpet with a fault. Then despite us being amicable and agreeing a discount to be applied against a future purchase, we have been let down badly with the supply of the next carpet. This is despite checking initially that there would be no problem with future supplies. Having got to the 3rd delay in delivery and fitting , we no longer had any confidence in their abilities to fulfil the order, particularly as throughout we have had the chase them as calls have not been returned.
25 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Good afternoon Anne, thank you for taking the time to share your experience.
We are very sorry to hear that you feel you have been let you down, particularly after the issue with the original carpet and the agreement we reached to resolve that situation. We completely understand your frustration at experiencing multiple delays with your subsequent order and the inconvenience caused by having to repeatedly chase updates when calls were not returned.
This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to lose confidence in our ability to fulfil your order after several postponed delivery and fitting dates.
We value your feedback and would welcome the opportunity to investigate what happened and see if there is anything we can do to address your concerns. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk so that we can review your case further.
Thank you for bringing this matter to our attention.
My first time using this company.
My first time using this company.
I bought 3 carpets from the southport branch. Had them fitted today. Very happy indeed. The whole process was extremely easy. Starting with the online carpet selection. Being able to view the carpets in youre actual rooms by photograph upload was really stress free. When I finally chose my carpet and colour I called the shop snd spoke to Chris the manager and he actually ended up selling me a better carpet at the same price ( surplus stock)
He even went out of his way on his day off to message me with pictures etc. Nothing was too much ..all of the staff from measuring. Shop assistants and fitters are extremely friendly and professional... 100% recommend them.
Even in 30% heat the fitters done a great fast job. Thanks to you all Dave.
25 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Dave, thank you so much for your fantastic review.
We're delighted to hear that your first experience with us was such a positive one.
We're pleased that every stage of the process, from measuring and advice in-store through to fitting, met your expectations. Our team takes great pride in providing friendly, professional service, so your feedback means a lot to us.
A special thank you for recognising the fitters' hard work, especially in the challenging heat. We're glad they were able to complete the job quickly and to such a high standard.
Thank you for choosing us and for your 100% recommendation. We hope you enjoy your new carpets for many years to come!
The bed was great
The bed was great , the parts need marking better . Carpet no good , still loosing fibres and bald patch getting bigger , lots of carpet pills .
25 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Adam, thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with your new bed.
However, we're sorry to learn about the issues you experienced with your carpet.
We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service. We would welcome the opportunity to discuss your experience further. Please contact our Pontefract Store directly or alternately email customerservice@unitedcarpets.co.uk if you would like to speak with a member of our team.
Thank you again for your feedback.
Amazing experience
From entering the shop to carpet fitted we had a helpful and service centred experience, no pressure to buy just take your time and they were there when you needed them. Will definitely get any future flooring form here
11 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi Kerry, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Stoke-on- Trent store.
Thank you so much for the recommendation. Take care.
Very Disappointing Experience
I would not recommend United Carpets and Beds Lincoln branch
I was quoted and charged for a Quality, higher priced flooring product, but a different lower-priced click flooring was installed without my knowledge or approval. Fortunately, I identified the difference by checking the product details.
I have raised this issue with the branch but have not received a satisfactory response. Based on my experience, I would advise customers to carefully check that the product installed matches the product they were quoted and invoiced for before making any final payment.
2 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Good afternoon Chandana, thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our Lincoln store has not met your expectations.
We value your feedback and would welcome the opportunity to investigate what happened and see if there is anything we can do to address your concerns. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk so that we can review your case further.
Thank you for bringing this matter to our attention.
The United Team
Thank you to George for helping me find…
Thank you to George for helping me find the perfect carpet. Excellent customer service, friendly advice, and a great experience from start to finish. Highly recommend United Carpets! Appreciate your attention to detail making sure both carpets matched colour wise
25 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds
Hi San ,thank you so much for your wonderful review and recommendation.
We're delighted to hear that George helped you find the perfect carpet and provided excellent customer service throughout your visit. We pride ourselves on offering friendly, knowledgeable advice, so it's great to know you had a positive experience from start to finish.
We truly appreciate your kind feedback and look forward to helping you with any future flooring projects.
Enjoy your new carpets!
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