Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... Se mer
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Det här tycker kunderna
I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
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We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... Se mer
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Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... Se mer
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Företagsinformation
Skrivet av företaget
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Skrivet av företaget
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Kontaktuppgifter
Unit 3B, WF8 2LN, Pontefract, Storbritannien
- 01977 602603
4,7
Utmärkt
262 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från United Carpets & Beds - Pontefract
Hi Dave, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great service always happy to gelp
18 juli 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Linda, thank you so much for sharing how our Pontefract store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We look forward to assisting you again in the future with any projects you may have. Take care!
Svar från United Carpets & Beds - Pontefract
Hi Patricia, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. We look forward to assisting you again in the future.
Carpet joints
I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
24 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Mark, thank you for taking the time to leave a review.
We're sorry to hear there was more mess than expected after the work was completed. If you feel there is anything we can do to improve your experience please get in touch with us directly and we can look into any uncertainties you may have.
Your feedback helps us improve, and we appreciate you bringing these points to our attention.
Kind Regards
The United Team
From going into the store to completing…
From going into the store to completing the fitting , United Carpets were professional. Great staff and workmen ship. Would highly recommend.
10 juli 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Jamie, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Pontefract store could make your experience with us a positive one with great fitting and great staff.
Thank you so much for the recommendation. Take care.
Myself and family always get our…
Myself and family always get our carpets from here, all staff are so friendly helpful and accommodating. Will continue to come here for carpets in the future and would recommend.
3 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Karen, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Svar från United Carpets & Beds - Pontefract
Hi Kieran, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. We hop to assist you again in the future.
Svar från United Carpets & Beds - Pontefract
Hi Paul, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Pontefract store could meet your expectations and provide you with an great service throughout.
We hope to assist you again in the future. Have a wonderful day.
The bed was great
The bed was great , the parts need marking better . Carpet no good , still loosing fibres and bald patch getting bigger , lots of carpet pills .
25 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Adam, thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with your new bed.
However, we're sorry to learn about the issues you experienced with your carpet.
We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service. We would welcome the opportunity to discuss your experience further. Please contact our Pontefract Store directly or alternately email customerservice@unitedcarpets.co.uk if you would like to speak with a member of our team.
Thank you again for your feedback.
Due to supply issues for the first…
Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so very helpful and apologetic. Fitter was brilliant did a fantastic job on a very difficult fit.thanks to all
29 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hello Derek, thank you for taking the time to leave such a lovely review.
We really appreciate your understanding regarding the supply issues with your original carpet choice. While we always aim to avoid any delays or changes, we're delighted to hear that the alternative carpet turned out to be an even better option and that you were able to receive it for the same price.
It's wonderful to know that our team was able to help and support you throughout the process, and we'll be sure to pass on your kind words to the fitter.
Thank you again for your patience, your custom, and your feedback. We hope you enjoy your new carpet for many years to come.
One door plate hasn't been fitted…
One door plate hasn't been fitted properly but I intend mentioning it when I get them back to fit some vinyl in the kitchen. Otherwise I was happy with the sales person and happy with the carpet and fitters
20 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hello Anne, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Pontefract store.
Thank you so much for the recommendation. Take care.
Great flooring company
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fab advice about different types of flooring to make sure you are making the right choice for your home and the fitters are really tidy and efficient. Will absolutely use them again the future if we need any other flooring!
8 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Katie, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a 5 star experience from start to finish. We're so pleased that you're happy with the finished results of your flooring.
Thank you so much for your kind recommendation. Take care.
United carpets is the only place we use…
United carpets is the only place we use for carpets, front of house customer service, quality/ price are all excellent. The fitting lads always do a great job and respect our property. We wouldn’t go anywhere else! Thanks again!
19 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Jane, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future. Take care!
Very disappointed with the appearance…
Very disappointed with the appearance of my stair carpet due to the fact inferior underlay used under a Wilton carpet wasn’t cheap what I was charged and was told if I wanted a thicker underlay I would have been charged more the excuse was my floorboards well I’ve had the same floorboards for 28years and never ever have they shown through a carpet needless to say I won’t be using them again
14 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Good afternoon Pauline, thank you for taking the time to leave a review.
We’re sorry to hear you are disappointed with the appearance of your stair carpet. Customer satisfaction is very important to us, and we are disappointed to hear you would not use us again. We would like the opportunity to investigate this further, please contact our Pontefract store directly or alternately email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Great Carpets
When buying the carpets there was plenty of choice they were good price and were expertly fit.
29 april 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hello Jeanette, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. Take care.
The man in shop was very helpful polite…
The man in shop was very helpful polite and patient got my order done within days and the fitters turned up on time was very polite and respectful
9 april 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi Jayne, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. Take care.
Ensure their size and quote is correct
The carpet and underlay are good.
I gave the correct size in the shop.
They sent a fitter to measure, he said the size was wrong. I showed him the size I had given, this was correct.
I was charged over another £100 more.
I will not go back for anything else.
They have done this to a number of people I have spoken to.
Not good business
27 mars 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi, thank you for your feedback.
We’re pleased to hear you are happy with the carpet and underlay, however we’re very sorry to hear about your experience regarding the measurements and additional charges.
We understand how frustrating this must have been, especially when you had already provided the correct sizes. Customer satisfaction is very important to us and we take comments like this seriously. We appreciate you bringing this to our attention and will ensure your feedback is reviewed with the team.
Kind Regards
The United Team
Screw under Lino
We had near enough full house spent around £1300 and now the bathroom Lino has been pierced by a screw under neath the Lino is now pierced as it’s been glued down
14 april 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Good afternoon Jane, thank you for taking the time to leave feedback.
We’re very sorry to hear that this has happened. We would like the opportunity to look into this further. Please email customerservice@unitedcarpets.co.uk or alternatively contact the store directly so we look into finding a resolution.
Kind Regards
The United Team
Very Helpful
Luke was really helpful in finding me an inexpensive temporary floor covering until we're ready to do a full carpet fit. Nice to see someone helping with the small purchases, not just the large.
29 april 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Hi, thank you so much for taking the time to share your experience.
Its great to hear that our Pontefract team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future!
Top quality and choice at a good price
Great selection top quality great service, very helpful staff went out of there way to help me choose a bed ,Fully recomend 100%
9 april 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Pontefract
Thank you for your kind feedback and for the 5 stars!
Kind Regards
The team at United Carpets and Beds
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