Very helpful, lovely carpet purchased. Booked in for fitting very quickly. Jav was fantastic, couldn’t do more to help. Would definitely recommend.
Företaget har svarat
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Det här tycker kunderna
great experience. As we were shopping with a vunerable adult, we felt listened to and respected by all the staff who helped us through the buying process. David, Mike and Courtney in particular we... Se mer
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Would have put 4/5. Landing and stairs had been measured incorrectly by sales person, now waiting for correct sizes. We have used them for all our rooms so quite disappointed. Fitter could not apolog... Se mer
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Mike in store was v knowledgeable and helpful when we were picking out our carpets. Had a fantastic selection to choose from. Our installer (sorry don’t know his name but he worked alone) was very pol... Se mer
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Företagsinformation
Skrivet av företaget
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Skrivet av företaget
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Kontaktuppgifter
Victoria Road, ST4 2HG, Stoke-on-Trent, Storbritannien
- 01782 744222
4,3
Utmärkt
90 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Orderd and paid for a product that was…
Orderd and paid for a product that was discontinued, took 2 weeks to be told this ,then had to look for a replacement so project put back
1 februari 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Good afternoon Ian, thank you for taking the time to leave feedback.
We're really sorry for the frustration and delay you experienced. We completely understand how disappointing it is to place an order, only to find out later that the product has been discontinued.
We appreciate your patience while you found a replacement, and we’re sorry again for the inconvenience caused. If you need any further assistance please don't hesitate to email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Great service
Great service, ordered a bed and carpet and very pleased with both
8 december 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Lisa, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Fenton store.
Thank you again for the recommendation. Take care.
Really don't like putting bad reviews…
Really don't like putting bad reviews on.. the carpet it's self is fine but the carpet fitter went a be mad with the spray glue and got it on the walls which had be recently decorated which I can't get off..
Also asked for new grippers which weren't put down. I did ring the shop and they said to use white spirit to get the glue of but this hasn't helped sadly.
24 november 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Good afternoon Sarah, thank you for taking the time to leave feedback.
We're sorry to hear about the issues you experience during the fitting of your carpet, this is not the level of service we aim to provide. Please email customerservice@unitedcarpets.co.uk with your details and any images so we can escalate your complaint further.
Kind Regards
The United Team
Kitchen flooring
Excellent customer service who gave me the help and advice i required with no pressure
Highly recommend this store
8 november 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Sharon, thank you for sharing your experience with us.
Its a pleasure to hear that our Fenton store could meet your expectations and provide you with an excellent service.
We hope to assist you again in the future, have a great day.
The customer service was great but we…
The customer service was great but we haven't had the Carpet fitted yet so we can't comment on that .
17 oktober 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Good afternoon Steve, thank you for taking the time to leave our Fenton store such positive feedback.
Its great to hear that you recieved such a great service when in store.
We hope you love the carpet once you've had it fitted. Have a fantastic afternoon.
The items were delivered on time and in…
The items were delivered on time and in good order 👍
15 augusti 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Alan, thank you for taking the time to leave a review.
We're so pleased our Fenton store could meet your expectations and provide you with a 5 star service.
We hope to assist you with any projects in the future, take care.
Highly recommend!
Great shop! Good choice of carpets. staff really friendly and helpful advising on what type of carpet goes where best. Had our first room fitted this morning and really really pleased with the outcome. Fantastic value for money. Booked to have the rest of downstairs fitted. Won’t go anywhere else now! Highly recommend!!
28 augusti 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Mrs Jackson, thank you for leaving a review.
We're so pleased our Fenton store could help you find the right carpet for you and your home.
Its great to hear that you're happy with the final result, we look forward to your next visit with us!
Excellent service and carpets and…
Excellent service and carpets and kitchen lino
11 juli 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Mr Clarke, thank you so much for leaving our Fenton store a review.
We're so pleased they could provide you with an excellent service that met your expectations.
We hope to assist you again in the future, take care.
Avoid this company at all costs
Avoid this company at all costs. Very rude. Came in and because we was moving the dryer he started swearing and being aggressive. Saying he hasn't got time for this shit. And left. It would of took him longer to get the rolls of lino out of the van than it would of took for me move dryer. Tried to complain to the company but said we can't as they are only storage. Ridiculous. So after waiting 2 months for flooring to be fitted we got to wait another week and half. Disgusting company with Disgusting rude workers....
I have just gone to go outside and the worker has slammed my door that hard it's come out the frame. So now my house isn't secure. I've got a scared and upset autistic child here who is asking why the bad man was swearing and shouting and why has he slammed the door like that. She now scared people are coming to break into the house. There's a 2 inch gap all around my door frame now. And door won't shut or lock properly
30 juli 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Good afternoon Gemma, thank you for taking the time to leave feedback.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will look into this for you.
Kind Regards
The United Team
Very good experience
Very good experience, seller Dave was good. Carpet fitter was lovely but was very friendly and talkative. He did a good job but took ages 😂. Honestly though a good all round service. Thank you.
24 juni 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi, thank you for taking the time to leave such a kind review!
Its great to hear that our Fenton store and independent fitter could provide you with a good all round service.
We hope to assist you again in the future, take care.
A great experience
Went to United Carpets when I was looking to replace my living room carpet. The help and advise that I was given by Jonathan was very good and I felt no pressure.
Carpet and underlay selected, paid for and fitting date arranged. I feel I must mention the fitter that was sent to my house. Jez was very friendly and did a wonderful job.
10 juli 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Richard, thank you for taking the time to leave us a review.
Its great to hear that our Fenton store could help you find the right carpet for you and your home.
We hope to assist you again soon. take care.
Highly recommended to get
Highly recommended to get, professional , good quality, fantastic job and great customer service so happy ❤️ thanks guys
9 maj 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Sophie, thank you for taking the time to leave us a review!
we're so happy that our Stoke Fenton store could make your experience with us a positive one.
Thanks again for the recommendation, we hope to see you again soon.
It was brilliant carpet at an…
It was brilliant carpet at an affordable price for me anyway, the customer service especially Mike did a wonderful job of making sure the carpet was right and that the measurements were right hence the home visit, the only slight negative point was that when the fitter came out he did not ring when he arrived he just looked through the window and thought I wasn’t in when I was in the back yard and didn’t hear him knock.
6 maj 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Phil, thank you for taking the time to share how our Fenton store & independent fitters did!
Its great to hear that they could help you find the right carpet for you and your home at an affordable price.
We we get the opportunity to assist you again in the future, take care!
Right from the start to the finish…
Right from the start to the finish everything was spot on. Mike who measured up gave us great advice which we were not aware of, to his service in store when choosing flooring. Ended up getting a better quality carpet due to roll ends for a competitive price. The fitter was great had many challenges on the day due to uneven floorboards etc but made best of what he had to work with and went the extra mile for us. Very much appreciated and will definitely return when needed in the future.
22 mars 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Naheeda, thank you for taking the time to leave us a review!
We're so pleased to hear that our Fenton store & independent fitter could make your experience a positive one from start to finish.
We hope that you love your new carpets and we look forward to your next visit with us, take care!
Would recommend
The gentleman in the store in Fenton was brilliant. Very friendly, helpful and professional. There is a good variety of carpets. I was kept informed when it arrived abd it was fit on the correct day. The fitter did s first class job
18 mars 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Lina, thank you for sharing how our Stoke Fenton store did!
We're so pleased that they could help you find the right carpet for you and your home.
We hope to assist you again in the future, take care!
The service in store was ok
The service in store was ok, the product is good but the fittings wasn’t good.
The chap who came out was polite but after he had gone and all was tided up there were cuts that I found were not to good and the cynic had been cut wrong in a corner to which I patched up myself. There was also a small tiny stone under the flooring to which I tried to remove but couldn’t because of the edges being glued.
Not sure if I would use them again!!
1 februari 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Paul, thank you for taking the time to share with us how our Fenton store did!
Its great to hear that you recieved a positive in store experience while visiting us. Its disappointing to hear that our independent fitters failed to meet your expectations when fitting the product. Please don't hesitate to email customerservice@unitedcarpets.net if you feel that there is anything further we can do to improve your experience with us.
kind Regards
The United Team
Definitely not recommended.
£300 charged to my 90 year old mother for taking up and disposing of 1 piece of vinyl. I queried this and asked for a price for applying silicone in the bathroom … that was 3 weeks ago and no one has bothered getting back to me. Complete rip off .
17 januari 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Good afternoon, thank you for taking the time to leave us a review!
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your name and details and a member of our team will be in touch.
Kind regards
The United Team
Hate to leave a bad review...
Hate to leave a bad review, but the carpet fitted has a crease down it. It was a large roll-end piece, the fitter installed and said it would calm down but it hasn't really.
13 februari 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Good afternoon David, thank you for taking the time to leave us a review!
If you can email customerservice@unitedcarpets.net with your details and any images you have, and a member of our team will be in touch.
Kind Regards
The United Team
Was charged with a carpet I did not order then was told I should have noticed the price when I payed for them. Took me three week to get my money back after many visits to the shop
Was charged with a carpet I did not order
18 december 2024
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Good afternoon Alan, thank you for taking the time to leave us feedback. We're disappointed to hear that our Stoke Fenton store was unable to meet your expectations. We would like to hear more about your experience, please email customerservice@unitedcarpets.net if there is anything we can do to turn your experience around.
Kind Regards
The United Team
Great service all round and the fitter…
Great service all round and the fitter was excellent!
15 december 2024
Omdöme utan inbjudan
Svar från United Carpets & Beds - Fenton
Hi Chris, thank you for leaving us a 5 star review! We're so happy our Fenton store could provide you with a great service, and that the fitter did an excellent job. We hope to assist you again some time in the future.
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