Excellent service. Salesperson was very helpful and not pressuring at all . Gave us options on various carpet and prices suitable for the area we needed doing. Quick fitting of the carpet at our conve... Se mer
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Det här tycker kunderna
I am always welcomed and allowed time to explore without pressure. We have a good chat and laugh until Im ready to commit. Everything arranged swiftly to my preferences. I highly recommend my loc... Se mer
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We ordered from the Batley Store, we spoke with a lady called Lesley over the phone to confirm our order and she was really helpful and kept us up to date throughout. The carpet arrived after only a... Se mer
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Excellent service “ cheaper quote than other retailers best quality carpet Nothing too much trouble “ they even got extra pieces of carpet made up for me for my door way . What can I say fantastic... Se mer
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Företagsinformation
Skrivet av företaget
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Skrivet av företaget
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Kontaktuppgifter
406-414 Bradford Road, WF17 5LZ, Batley, Storbritannien
- 01924 444422
4,2
Bra
55 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Bad experience
I recently had carpets and laminate flooring fitted by United Carpets in Batley, and the experience has been extremely disappointing from start to finish.
The fitters arrived and appeared rushed, which is reflected in the poor quality of the installation. The carpet on the stairs has already come loose, creating a serious safety hazard. Both myself and my partner—who is heavily pregnant—have nearly fallen as a result. This is completely unacceptable and potentially dangerous.
The laminate flooring is also poorly fitted, with visible creases, dents, and sections that have not been secured properly. There are noticeable air pockets where the boards seem to have been cut too large, leaving the floor uneven and unfinished in appearance. The overall standard of workmanship is very poor.
After the first day of fitting, I called to complain about the issues and was told that someone would come out the following Tuesday to put things right. My partner took an additional day off work unpaid to be there for this appointment. She even called to confirm in advance, only for the fitter to not turn up at all. We were later told this was because he “didn’t have any glue,” which is completely unacceptable and shows a lack of organisation and professionalism.
I initially contacted the company via email and was told that a return visit would be arranged to resolve the issues. Despite this, no one followed up. After chasing again, I was contacted by the fitter, who said he would arrange a date to come back, but I have heard nothing since.
I am now left with unsafe and substandard flooring, out of pocket from lost earnings, and a complete lack of communication or resolution from the company. Based on this experience, I would not recommend United Carpets to anyone.
27 februari 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Good afternoon Tom, thank you for taking the time to leave feedback.
We're really sorry to hear about your experience with our Batley Store and the independent fitters. This is defiantly not the level of service of service we strive to provide and understand your frustration completely.
We would like the opportunity for our team to look into this further. Please email customerservice@unitedcarpets.co.uk with your details and someone will be in touch as soon as possible to discuss finding a resolution, and correcting any issues you have with your flooring and carpets.
We thank you for bringing this matter to our attention, and apologise again for the inconvenience this has caused you.
Kind Regards
The United Team
Nice friendly staff and very helpful.
Nice friendly staff and very helpful. Once we told them what we wanted, they showed me what they had available at the right price.
Will definitely ues again.
1 november 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Nancy, thank you for sharing how our Batley store did.
Its a pleasure to hear that the team were nice and friendly and could help you find the right product for you.
We look forward to assisting you again soon. Take care.
Excellent service
Excellent service. Salesperson was very helpful and not pressuring at all . Gave us options on various carpet and prices suitable for the area we needed doing. Quick fitting of the carpet at our convenience. Very happy with our new stair carpet and quality. Price was great with added offers
8 december 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Helen, thank you for taking the time to share how our Batley store did.
We're so pleased the team could help you find the most suitable carpet for you and your home with no added pressure.
Its great to learn that you're happy with the finished results. Take care.
I’m thoroughly satisfied.
I needed my carpet to be fitted within a short time and staff were very helpful to make sure this happened. The carpet is a very good quality and looks well. I’m thoroughly satisfied .
17 oktober 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Mrs Banks, thank you for sharing your experience with us.
Its a pleasure to hear that our Batley store could ensure that your carpet was fitted within your desired time frame and that you're happy with the finished results.
We hope to assist you again in the future, have a great day.
Quality carpet
Always helpful. Arrange fitting to suit and kept me informed
24 oktober 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Lynda thank you for taking the time to leave us a review.
We're so glad to hear that you're pleased with the service you recieved from Batley store.
Thank you so much for the recommendation, take care.
Batley store
I am always welcomed and allowed time to explore without pressure.
We have a good chat and laugh until Im ready to commit.
Everything arranged swiftly to my preferences.
I highly recommend my local store in Batley and have taken family and friends recently who have not been disappointed.
27 oktober 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Katie, thank you for sharing how our Batley store did.
Its a pleasure to hear that the team could provide you with a 5 star service.
Thank you for the recommendation, take care.
Loyal customer
Excellent service as always. Been a customer of theirs for over 20 years. Would never go anywhere else
3 oktober 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Sarah, thank you for sharing how our Batley store did.
Its a pleasure to hear that the team could continue to provide you with an excellent service.
We look forward your next visit with us, take care.
Great quality, value for money
The guy in the store was great working out my quote. It was measured and fitted quickly. They are great value quality carpets.
Very happy
15 augusti 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hello Matthew, thank you for leaving our Batley store feedback.
We're so pleased they could provide you with a quick and efficient service that met your expectations.
Thanks again for the recommendation, have a wonderful day.
Still our "go-to" for carpets.
Second time of buying new carpets from here and second time we have been left with a really good experience.
The staff in the shop are fantastic, very helpful friendly and knowledgeable.
Was able to get the same as we had before but in a darker shade.
Really impressed with the quality for the price and the fitting was absolutely excellent too.
Will be back when it's time for the next one.
28 juni 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hello Paul, thank you for taking the time to leave such kind feedback.
We're so pleased our Batley store could continue to meet your expectations and provide you with a fantastic service.
We hope that you love your new carpets, and we look forward to your next visit with us!
Great service
We ordered from the Batley Store, we spoke with a lady called Lesley over the phone to confirm our order and she was really helpful and kept us up to date throughout. The carpet arrived after only a few days and the 2 guys who fitted it were punctual and did a good job, keeping everything tidy.
Definitely recommend.
23 juni 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hello Caroline, thank you for taking the time to leave our Batley store a review.
Its great to hear that they could meet your expectations and provide you with a 5 star service.
Thanks again for the recommendation, have a fantastic day.
Absolutely brilliant great staff and…
Absolutely brilliant great staff and top service, sent the wife to get the carpet, she had no problem getting what we needed, thank you 👍
13 juni 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hello Dave, thank you for sharing how our Batley store did!
Its great to hear that the team could provide you with a brilliant service.
We hope that you love your new carpet, have a fantastic afternoon!
I was left waiting in the showroom ages…
I was left waiting in the showroom ages without asking if I needed help and the place was empty I do like to be left to browse a little but felt it was too much . Also not given the correct information regarding delivery
23 maj 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Good afternoon Debra, thank you for leaving us feedback.
We are disappointed to hear that our Batley store did not meet your expectations when in store.
Please do not hesitate to email customerservice@unitedcarpets.net if you feel that there is anything we can do to improve your experience, and our team will be more than happy to help.
Kind Regards
The United Team
Loved the service
Loved the service! Great in-house with Adam and then via email with Lesley. Great price and then Shane and Trent were great with the fitting
16 maj 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hello Steven, thank you for taking the time to leave such kind feedback!
We're so glad that our Batley store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, have a great afternoon!
Good price product & fitting
Good price product
Excellent fitters, very helpful.
6 mars 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Michael, thank you for taking the time to leave us a review!
We're so pleased that our Batley store could meet your expectations and provide you with a positive service.
We hope that we can assist you again in the future, take care!
2 chaps very helpful
2 chaps very helpful. We wanted a bedroom carpet. Some had lead times little too long for us to wait. They helped determine which we could have sooner. Also helped with info like underlay, glue and door plate which would prevent a trip hazard. Thank you for your time and patience.
3 april 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hello Linda, Its great to hear that our Batley store could make your experience with us a positive one!
We hope that you love your new bedroom carpet, thank you for taking the time to leave us a review!
Fast and efficient- great service great…
Fast and efficient- great service great quality- fully recommend
1 april 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Kathryn, thank you for taking the time to leave us a review!
Its great to hear that our Batley store could provide you with such a quick and efficient service.
Thanks again for the recommendation, we hope to see you again in the future, take care!
Had three carpets from this store now
Had three carpets from this store now. Quality good. Derek the fitter was good. All carpets look great. Will go back when needing more carpets or flooring
31 mars 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Debby, thank you for taking the time to leave us a review!
We're so pleased to hear that our Batley store could meet your expectations and provide you with a positve experience.
We hope that you love your new carpets and we look forward to your next visit with us, take care!
Excellent service
The flooring I ordered was out of stock so it was upgraded at no extra cost. Very helpful staff and fitter.
18 januari 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Jane, thank you for taking the time to leave us a review!
Its great to hear that our Batley store was able to provide you with an excellent service. We hope that you love your new flooring, and we hope to assist you again in the future!
Bought carpet
Bought carpet, excellent service and honest advise in shop (Batley) fast fitting and the fitter Derrick was very fast, knowledgeable and polite, would highly recommend.
24 februari 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hello Paul, thank you for taking the time to share with us how our Batley store did!
We're so pleased to hear that they could provide you with an excellent service, and that the independent fitter did a fast job.
We hope to assist you again in the future, take care!
United carpets
United carpets kept in touch as to when carpets where available and delivery date Fitted on time .Derrick the fitter was quick and efficient and did a great job
20 februari 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Batley
Hi Neil, thank you for taking the time to leave us a review!
We're so glad our Batley store could provide you with a quick and efficient service, and that the independent fitter did a great job.
We hope you love your new carpets, take care!
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