Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Once you subscribe, they make it very difficult to cancel. I will never renew and my requests for cancellation have been ignored. They say the email address I used to contact them is not associated with my subscription. I sent them a request to cancel at least six months ago. It was ignored. They renewed my subscription for $99 and will not return the funds. I am worried because they have my credit card.
Absolutely terrible customer service. Broken login flows on the mobile site / app. Dark patterns not showing the subscription management page. Do NOT subscribe to this company.
I subscribed to this news site about five months ago. The site allows paying subscribers to submit comments. If you're male, you can submit any comment you like. If you're female, your comment may never see the light of day. It's a nasty, sexist outfit. Do not give them money if you are female. They demand you sign up under your real name and post under your real name. They can tell if you're female. I have complained about their moderation and haven't had any feedback. I'm not posting anything untoward.
I have been denied access to Unherd for over two years now since my subscription suddenly stopped working on my phone. They are still taking payment however. They claim they have no record of my subscription but they are still taking money out of my bank account every month so they have a record of that. They won't cancel this payment in spite of numerous requests.
Just another playlist scam. bunch of bot driven playlists offering feedback and or "tons of plays" for a fee. If have money to waste go here.
I began subscribing to UnHerd a year ago and renewed my annual subscription on August. Four days ago I was locked out of access.
After an exchange of over twenty emails in the course of which I was told to change my browser and post an ‘image’ without my account being reactivated I asked - four times- for a refund. Still waiting.
Customer service is a n oxymoron
The journalism is for the most part outstanding. Their access to their content is wonky & unreliable.
It’s VERY apparent they want you to subscribe & auto-renew. Before signing up, this is accepting cookies, multiple email sign-up opportunities and repeated trial subscription offers.
The minute you turn off the auto-renewal function on your subscription (not easy & can’t be done thru account settings), the relationship decidedly shifts to the negative.
There is no password reset option. Requests go nowhere. Then, you use a Google or FB login to access their articles. They were sending daily emails with featured articles but those stopped coming with ~ 3 months left to the subscription.
The communication I received frequently were ‘unbelievable’, low 3 month trial offers, inducing me to subscribe (& sign up for auto-renew, which is hard to cancel).
I wrote the company as the subscription was coming to an end, telling them it was hard to threaten to deny a benefit I hadn’t been receiving.
I never heard back and the last email came a couple of weeks later, saying the subscription had ended. Good writing with exceptional long-form, opinion analysis but the operational part of the business SUCKS!
UnHerd paywalled my account back in August 2023, despite charging me a monthly subscription fee. I have repeatedly emailed them to get them to stop charging my account, because they paywalled me. They continue to politely deflect my request. So they continue to paywall me, but also continue to charge me a monthly subscription. They are charging me for no service whatsoever, and there seems to be no way to stop them. I wish I could report them to the UK police, but there's no point, they won't do anything either.
The journalism is ok…but if want want to unsubscribe the only way of doing it is to send an email which they quietly ignore.
This is disgusting behaviour, but no doubt profitable.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
