Umega Lettings & Estate Agents Omdömen 

196
•
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We were very pleased with the inspection conducted by Philip. He arrived exactly on time and made the whole process feel easy and stress-free. The atmosphere was friendly and professional, and he was... Se mer

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Betygsatt 5 av 5 stjärnor

Umega Letting gave me my first flat. Smooth experience getting things sorted. Living in my flat for over 1 year and I can not complain. Repairs are done on time and services are prompt. I Highly recom... Se mer

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Betygsatt 5 av 5 stjärnor

I had an update on how to report faults and most importantly what I should do as a stop gap measure, if something happens, especially with a water leakage, before reaching out for help Jason had time... Se mer

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Betygsatt 5 av 5 stjärnor

I cannot recommend this letting company highly enough. From the very beginning, the Georgia has been professional, responsive, and genuinely helpful. Any questions or concerns I've had were dealt wit... Se mer

Företagsinformation

  1. Fastighetsförvaltning
  2. också i
  3. Fastighetsinvestering
  4. Lägenhetsuthyrning
  5. Mäklare

Skrivet av företaget

Umega is one of Edinburgh's leading independent letting and estate agencies, managing over 2,700 homes across Edinburgh and the Lothians. We're a people-first business. That means genuinely caring about every landlord, tenant, buyer and seller we work with, not just at the start, but throughout the whole relationship. Our team takes real pride in doing things properly, communicating clearly, and being there when it matters. Whether you're letting a property, selling your home, or thinking about switching agent, we'd love to show you the difference.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

196 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(196)

107 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Umega is an amazing company

Umega is an amazing company. The homes a beautiful throughout. Very spacious and perfect layout. Management are fabulous. No job is too small and they are on top of it very quickly. Lewis walker developer manager is amazing. Quick to reply with a solution if anything’s happens. 10/10

17 juli 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Eva, brilliant to hear Lewis and the team have been so on the ball, no job too small is exactly the standard we aim for. We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

A positive experience as a new tenant

My experience so far has been nothing but positive. Georgia and Jason, and Ryan from maintenance, have been welcoming, friendly, efficient and professional. Based on my experience so far I would recommend Umega to friends and family.

17 juli 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Kate, so glad Georgia, Jason and Ryan have made such a positive first impression. We'll pass this on to all three of them, and thank you for the 5 stars!

Betygsatt 4 av 5 stjärnor

Happy tenant

Lewis walker my property manager is always good and friendly to deal with.
Always available to help with any queries and issues.
Always does his best to find a solution asap.

17 juli 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Really glad Lewis has been so helpful and solution-focused whenever you've needed him. We'll make sure he sees this, and thanks for the 4 stars.

Betygsatt 5 av 5 stjärnor

Lewis is always helpful in making sure…

Lewis is always helpful in making sure all goes well with us and within the apartment.
Well done Lewis!!

14 juli 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Biodun, great to hear Lewis always makes sure everything is running smoothly for you. We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Fantastic

Umega is a fantastic agency overall, always quick to respond to any problems and get things sorted fast. Phil is brilliant and always incredibly helpful. Really appreciate the great, reliable service, Phil!

1 juli 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Usman, great to hear Phil and the team have been so reliable and quick to get things sorted. We'll make sure Phil sees this, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Philip Newton responds very quickly to…

Philip Newton responds very quickly to enquiries. Booking for the annual inspection was simple and straightforward. Highly recommend

23 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Thank you for the five stars Judith! We're pleased to hear it's been simple and straightforward, we will share your feedback with Phil!

Betygsatt 5 av 5 stjärnor

Catherine responded quickly and…

Catherine responded quickly and professionally. she was a great help. umega have been great every step of the way and has reassured me and helped with everything I asked. massive thanks to Catherine and umega.

2 juli 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Mr Sadler, really glad Catherine was there to reassure you and help every step of the way. We'll pass this on to her, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Super quick and informative

Lewis Walker picked up my query straight away and dealt with the issue immediately. There was a fault with my balcony door and someone was out to fix it very quickly and i received updates throughout the whole process

30 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Lauren, great to hear Lewis picked up your query straight away and kept you updated throughout the repair, exactly how it should work. Thanks for the 5 stars!

Betygsatt 5 av 5 stjärnor

Excellent Service

Phil is very responsive and provides an excellent level of service. He always replies promptly to emails and ensures that any reported issues are followed up and resolved quickly. His communication is clear and professional.

He is also very kind and approachable, and overall I am very impressed with the support he provides and the standard of service.

26 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Monika, great to hear Phil's communication and quick follow-up on issues has made such a positive impression. We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Super inspection done

Super inspection done. Mr. Philip Newton very nice. Helpful. Thank you very much.

23 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Beata, glad the inspection went smoothly and Philip was so helpful! Thanks for the 5 stars.

Betygsatt 5 av 5 stjärnor

Services provided and management services are incredible

The service that Lewis has provided has been amazing since I moved into my property, whenever I have had any issues with my property he makes sure to have a contractor out as soon as possible, Lewis also follows up to make sure everything is fixed and if there is anything else he can do which I really appreciate. All contractors who have came to my property to fix work have all been polite and amazing.

24 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Ariana, fantastic to hear Lewis gets contractors out quickly and always follows up to make sure things are properly fixed. We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Excellent management and support

Five stars for the management team! Lewis Walker, the Development Manager, is always incredibly helpful and professional. Whenever I have a question or an issue, he responds to my emails and phone calls very quickly. It is great to know we can always count on his advice and support. Thank you for the great service!

1 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Magdalena, lovely to hear Lewis is always so quick to respond and that you can count on him for advice and support. We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

A friendly and helpful flat inspection check

A simple straightforward booking system to pick the most suitable day for a flat inspection check. Jason was friendly, helpful and professional at finding the right solutions to the issues I was noticing in the flat. Thank you!

17 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Thanks for this. Glad the booking system made things easy and that Jason found the right solutions during your inspection. We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

I have always received a top quality…

I have always received a top quality service from Umega. They’re always responsive and hire quality engineers/ employees to service the tenants/occupiers. I also quite like their portal to report any repairs where you get all the notifications for updates. Keep the momentum going team Umega!

18 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Taha, great to hear the consistency and the repairs portal are making a real difference for you, we'll keep that momentum going! Thanks for the 5 stars!

Betygsatt 5 av 5 stjärnor

Met Lewis this morning with my keys

Met Lewis this morning with my keys, very nice guy very welcoming and friendly. Made me feel at home in seconds. Showed me around and where eveything is and how it works! Thanks Lewis

16 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Alex, lovely to hear Lewis made you feel at home right from the start with the keys! We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Friendly and knowledgeable staff giving…

Friendly and knowledgeable staff giving full, open and easy to understand communication throughout the process.
A great service and a great team, especially Catherine and Jason.

15 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Thank you Adi for the kind words. We're pleased to hear Catherine and Jason have made communication so clear and straightforward throughout. We'll pass on your feedback, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Good morning,my boiler was not working…

Good morning,my boiler was not working so I reported to Grant and he quickly sent an engineer to check it for me and it was fixed for me the same day. Thank you

12 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Morning Gifty! So glad Grant got the engineer out and your boiler sorted the same day, that's exactly the kind of quick turnaround we aim for. Thanks for the 5 stars!

Betygsatt 5 av 5 stjärnor

I had the pleasure of Catherine helping…

I had the pleasure of Catherine helping me sort out all my stuff for a new property.

12 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Thanks Claire. Glad Catherine was able to get everything sorted for your new property. We'll pass this on, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Annual visit!Exceptional Service and Outstanding Support from Jason

I have had a fantastic experience with Umega, and I would especially like to thank Jason Maddrel for his outstanding professionalism and support.
From the very beginning, Jason has also been incredibly friendly, approachable, and helpful.
Whenever I needed assistance or had any questions, Jason responded extremely quickly and efficiently, always finding a solution and resolving any issues without delay. His communication has been excellent, and it is clear that he genuinely cares about providing a high level of service.
I also really appreciate the effort Jason puts into maintaining and improving the building. It is evident how much work he does to ensure everything is kept to a very high standard, creating a pleasant and well-managed environment for everyone.
Thank you, Jason, for your dedication, professionalism, and exceptional support. It has truly made a positive difference to my experience, and I would highly recommend Umega to anyone looking for a reliable and customer-focused agency.

12 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Giuseppe, what a fantastic write-up, Jason's care and attention to detail, from quick problem-solving to keeping the building well maintained, really shines through here. We'll be sure to pass this on to him, and thank you for the 5 stars!

Betygsatt 5 av 5 stjärnor

Grant was very pleasant and did…

Grant was very pleasant and did apologise for the inconvenience of the scaffolding outside the garden once again. Was happy with the condition of the flat

3 juni 2026
Omdöme utan inbjudan
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Svar från Umega Lettings & Estate Agents

Thank you for the review Sharon. We're pleased to hear Grant was pleasant and handled the situation well during his visit. We'll pass on your feedback, and thank you for the 5 stars!

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