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Insuring an empty property that is up for sale. Agent on the telephone was very helpful. Explained everything clearly and answered all my questions. There was no coercion to take out the policy

Contact with the company is always prompt and if a return call is promised it always happens.
Extremely helpful and well informed staff.
I insured a vacant property I was selling and they provided a short term policy and close to the end they called me to see if it was needed again, no pressure just a polite and very useful call.

First agent provided me with a building & insurance quotation which when I tried to purchase the following day the agent I spoke to told me the quote was invalid and the requote was even more expensive.

Unfortunately, they were provided me with inaccurate information about my policy and despite providing them the updated information on my side they have ignored it. Really bad and unresponsive customer service when it come to queries outside renewal.

Y'll have seen other reviews and can confirm that Big john was top notch. Knowledgeable, helpful and concise. Especially pleased how he accurately highlighted the bits of the small print I should pay particular attention to.

Great service from Sue Lethbridge. She got me insurance for my late father's house where all three beneficiaries live abroad.

John Wetherill had a very nice manner, spoke clearly, was extremely patient, helpful and knowledgeable. We couldn’t fault it and 100% recommend him.

Sue Lethbridge was really helpful. She helped me to find insurance for my mother's unoccupied property (my mother recently passed away). She also helped me to insure my own house.

Great price offered. Treated with respect friendly informative and efficent. Easy experience

Very clear with details and patient and helpful on any queries. Good advice and quick friendly, efficient service. Thank you very much John.

I live overseas and needed to have policies for two properties that I own in the UK, one that is occupied and the other unoccupied.
I found that this type of cover is very difficult to find, but John Summerill at UK Insurance managed to find both for me.
He gave a professional, knowledgeable and personal service, so I could not ask for better.

Great service, very knowledgeable broker, (I spoke to John).
Very attentive, called me to follow up two times.
When the second broker I used didn’t bother to call me back it seemed an obvious choice to go back to John.
He explained a few general things I had not been aware of before.
So I felt I got a really good price and now have a better understanding too. He offered me his number and said if I had any questions or anything at all, to call. The personal touch was really quite refreshing as I normally use an online broker and don’t speak to anyone.

I've used this company for some years and they are really good. They have real, knowledgeable, people you can speak to and are super helpful and competitive rates.

Really helpful and friendly adviser (John) made buying my insurance very straightforward.

The lady who talked me through the Landlord's Empty Property policy went to great lengths to explain everything in detail. She even suggested the type of cover that was best for me, bearing in mind the fact that the property was shortly to be occupied by a new owner.

Fantastic service.
Called to make sure I was ok and helped
Me go ahead with renewal.

Very helpful, and great to speak to someone on the phone not an online form!

Very helpful and straight forward service.