A-One Insurance Group Omdömen 107

Great comms, claim resolved.

So nice to talk to a person and not AI, or hang on line for a call centre pick up. Staff provided helpful information and the price was competitive. Very professional service.

Well organised company, great communication. Anna Grover assisted with a claim and any details were sorted out immediately. So helpful and friendly. She is an asset to their company. Thank you.

Beth Wilson handled my claim promptly and efficiently to a very satisfactory outcome.

Great service, very helpful and settled quickly. Thank you Amanda.

I’ve had an excellent experience with Janine from start to finish. What really stands out is the level of customer support that Janine provides. She is always responsive, professional, and genuinely helpful. I wouldn’t hesitate to recommend Janine to anyone looking for a trustworthy and efficient insurance broker.

We regularly use A-One as part of a portfolio insurance package on behalf of our clients. We have a number of open claims at any one time and our main point of contact for claims handling is Janine Davis. She is consistently helpful, professional, and polite - providing and excellent service all round. On occasion there will be a significant amount of communication between us to activate and progress claims to their conclusion. Janine is particularly swift at responding to client and customer queries and does so in a calm and professional manner (even when the particular communication may be frustrating). We would highly recommend A-One.

I had an extremely complicated claim, involving two separate floods, two separate insurance companies and a managing agent that rarely responded. Anna Grover guided and kept the pressure on when everyone wanted to give up. Without her, I don't think we ever would have got to the bottom of it all, and I am grateful for her tireless response. Thank you.

Dealt with our claim in a prompt and efficient manner.

A Lady named Amanda Webb
She was fantastic
Used the Company for years and always been very good

Highly efficient and competitive service. Does what it says on the tin can 100% recommend to other clients.

Couldn't fault the claims experience!
Fast, friendly, clear and efficient.

Can't fault the service provided by Harry Smart and his team. Quick responses, always happy to answer any questions even if they are 'silly' questions and are just generally easy to speak with. the layout of their insurance terms/quotes are nice and easy to understand as well. would definitely recommend!

They took control of the situation and were effective , efficient and straightforward to deal with. Helped make an unfortunate event as painless as possible.

I had a very positive experience with a recent insurance claim. The whole process was handled quickly and efficiently.

In particular, Deon Kennard’s service was outstanding. His communication was excellent throughout, and he made sure I was kept fully informed at every stage of the process.
His aftercare was also brilliant, taking the time to check in and ensure everything had been resolved to my satisfaction.

Overall, a smooth and professional experience – Would highly recommend.

Amanda Webb at AOIG has been super helpful and supportive throughout the process of a really tricky claim. Wholeheartedly recommend. Excellent service.

We have been with A-One Insurance for a number of years now and have always been pleased with the service we have received. Last year we had to put in aclaim relating to fire damage to a property on our site. The matter was handled quickly and efficiently and was hassle free from start to finish. I would therefore recommend A-One to anyone.

We had a very difficult claim to process, yet Jules Mcgowan guided us clearly through the requirements, with consistent patience, helping us establish exactly what was needed in order to proceed. She was outstanding and made the whole claim far less stressful than it could have been. We couldn't have done it without her.

I had a great experience with A One Insurance Group. Chris and Deon Kinnard were both extremely helpful, professional, and knowledgeable throughout the entire process. They took the time to explain my options, answered all of my questions, and made sure I had the right coverage for my needs. Their customer service and attention to detail really stood out. I highly recommend A One Insurance Group to anyone looking for dependable and trustworthy insurance support.