Twojeys Omdömen 2 250

I have ordered a product 3 weeks ago, and despite the website saying "We are committed to preparing all orders received by 10 am (CET) on the next business day", I have not yet received any news of my order or when it's shipping. I emailed customer support but got no response. I live in the EU so shipping is supposed to take 2-4 days, I get it might be more with holidays, but customer support is terrible at this point.

It's the worst brand I have ever ordered from. It will soon be 3 weeks since I placed an order on their website and I still haven't receive it. The customer service is really bad, it feels like they're just trying to avoid helping you.
I'm never ordering again and I strongly advise you to stay away from this website.

I love this brand! Have ordered 5 times already. They can improve their customer service to respond faster. But overall lovely experiences :)

No response regarding return / withdrawal

I contacted TwoJeys multiple times regarding the withdrawal of my order within the legal withdrawal period.

Unfortunately, I have not received any response so far, and the returns portal shows a system issue that prevents me from completing the return for all items.

I am simply looking for assistance on how to proceed with the return, but despite several attempts, I have not heard back yet.

I hope this can be resolved soon.

They charge tariffs when buying to the US. Yes they say it on the website but its a really small print that you have to search. Like who does this ?

I ordered online a couple of weeks ago but never received my order. Tried to Co tact their customer service through different channels but never received any help

Commande passe soit disant prise en charge pas le transporteur cependant sur son site il n’y a aucune prise en charge depuis une semaine!! Pas de réponse du service client!!

Llevo esperando 17 dias con el pedido confirmado pero ningun envio. Ni tampoco respuesta a un correo el cual mande hace mas de una semana. No hay manera de contactarles de ninguna otra manera pues no tienen numero de telefono. Bastante decepcionante para ser sincero, esperaba mas de esta marca

bad quality and bad customer service.
the necklace i bought (sterling silver) broke after 2 weeks. there was no strong force involved..
Talked to the customer service about it and received a gift card was happy to receive a gift card about the price of the necklace.
then the shitshow began:
the replacement necklace wasnt send out for 10 days until I asked about it. 4 days later they told me, that they took more orders than they had necklaces and refunded me the 10 bucks i paid on top of the gift card. now I was trying to work out a solution and the customer service just stopped answering me.
Result: my money is gone and my girl has a broken necklace. lovely company..

They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these European companies operate as dinosaurs.

I'm not buying from them again!

Twojeys is my favourite brand, been a loyal customer for years. Unfortunately their customer service has reduced I placed an order 17 days ago, no update, tracking information says not shipped, I emailed with no response, sent a follow up and still nothing, contacted on IG nothing, on their website their chat with us doesn’t work. And their tracking of the order says it’s not been shipped… how on earth can you be a global premium brand and not have any customer service or communication ? I spent £150 and been depending a lot for years and referring people because I love this brand, but to have 0 engagement or follow up, something in this system isn’t working. I feel like my order got missed and no one checks up on this? Don’t you have KPIs to track SLAs and achieve a good experience? Not sure what else I’m meant to do, so disappointed. My mobile is 07955175323, if anyone knows a way to reach them let me know

Buenos productos, buena atención al cliente y rápida entrega.

I was waiting for my order 25 days (ship to Poland), it was only one necklace. The chain is different then that on website photos and its much brighter than the necklace pedant. I dont recommend

DO NOT PURCHASE IF YOU ARE OUTSIDE THE EU AS THERE IS NO TRANSPARENCY TO EXTRA CUSTOMS CHARGES.
TwoJeys should make it clear before you pay you will BE CHARGED CUSTOMS AND TAX ON YOUR GOODS. Yes, you can find them in the small print but it’s too late. I had to pay £65 on top of a £174 purchase. absolutely disgusted as this is a Christmas gift for my son. BE WARNED!

El coste de una devolución lo establecen en cinco euros, porque quiero un reembolso en el mismo método de pago que pedí y no solo me cobran cinco euros que me cobran cuatro euros más desconozco el motivo han tardado casi 15 días en enviarme el artículo y cuando lo he recibido es de una talla pequeña y ya no tienen para poder cambiarlo es un pésimo servicio no deberían de comprar aquí nada

Enamorado de la marca,Muy buena calidad y diseño!
He quedado muy satisfecho. Así da gusto comprar. Además, de la buena calidad de los productos.Tienda muy recomendad!!

Impossible to get hold of. Have sent 3 emails with no response. Have been charged Duty on items delivered in tte uk from the uk site - makes no sense.

On the basis of not being able to contact them or hear anything bank I would say don’t waste your money.

Me mandan el pedido a tiempo pero se queda en aduanas ya que no mandan la información que le pide la aduana. Al no hacerlo hablo con la compañía que recibió mi paquete y me piden la factura, les mando más de 5 e-mails a Twojeys y no me contestan. Al cuarto email me contestan con una respuesta sin sentido y explicándome la situación que yo mismo les había comentado pero sin ofrecerme ninguna solución. Una sudadera, 70 euros. No creo que sea tan difícil mandar una factura a la compañía GLS o mandármela a mí para enviarla. A día de hoy sigo esperando una respuesta. Pésimo servicio, pésima experiencia.

I liked my necklace but the bracelet that I ordered with it felt like super cheap quality... absolutely no reason to be charging over 100$ for this. I feel like I got ripped off

aparte de un servicio al cliente nefasto si has comprado algún artículo rebajado y quieres realizar una devolución no te hacen el reembolso completo solo te ofrecen una tarjeta de regalo, lo cual me parece un timo. aparte de esto te cobran gastos de envío tanto para comprar como para devolver.