Turmeric and Honey Omdömen 

I made a large order with them for a customer of mine. I couldn't find the products I needed from the other companies I usually use, but Tumeric & Honey had them in stock or so I thought.
On their website it stated they had it in stock but in fact they didn't, they took the money and told me they would send it out to me when it arrived back in stock. They told me it would be the following week.
On the following Thursday I had to contact them to ask them if it was back in stock, and they said maybe next week. I then had to contact them again regarding this because now my customer was asking and worrying about the amount he'd and we hadn't heard ansthing. I then asked them for a refund. Bearing in mind you can't call them, you can only email them and each time you email, they take 24 hours to reply! So by this point I spent so much time emailing them and asking them questions that shoud have already been relayed to me. They finally emailed to say they would be refunding me my £71.18 When I asked when would I be refunded as the the refund wasn't back on my card, they replied with - It will be done when it's done!!! I then sent them a complaint, telling them their customer service was crap, and that if I didn't get a refund that day I'd be reporting them to Trading standards. Even after that they still didn't tell me when the money would be back on my card, apparently it takes 3-5 working days, so it will basically take me 2 weeks to get the money back from a product they should have stated wasn't in stock.

The worst supplement shop experience. Items not delivered for weeks, emails ignored and responses with 1 sentence. They don't care about your experience or order issues, don't take accountability for mistakes. Won't use ever again.

What is going on with businesses today - is there no integrity left? I added lots of products to my basket, then asked about another product which they added online for me. I then asked if the total price + shipping included import duties, I was told "no" but that Tumeric & Honey would offer me a 10% discount as I am a first time customer. There was a problem with the 10% off code so I was asked to wait till they fix it. I have patiently waited for hours for them to sort this out just to be sent an email and be told, sorry there is no 10% off code?

The few positive reviews show that this company CAN get it right. However, the much larger number of negative reviews - of which this is one - shows that they very often don't.
I ordered some ointment from them on 19th November, for which payment was taken. A few days later, they emailed to say this item was on back-order and they'd let me know when it was back in stock.
SO - 1st area for improvement - keep your website up to date with stock levels.
2nd area for improvement - if something is out of stock, tell the customer immediately, and if there is no known date for new stock to arrive , offer a refund.
As I needed the ointment immediately, I cancelled my order and asked for a refund. This has taken two weeks to arrive and several reminder emails from me, chasing it up. (I got it today, December 7th)
3rd area for improvement - issue refunds immediately. Don't say "Your refund will be issued asap." That's guaranteed to lose trust.
4th area for improvement - take customer service seriously. It can make or break your business and with so many negative reviews here, it does look as if you're astonishingly unwilling/unable to learn from your mistakes. When people can easily choose to shop elsewhere, don't be surprised if they do!

worse company to deal with no reply to emails and phone, order was placed a month ago still waiting for delivery

Delivery service for this company is terrible there’s plenty better company’s out there so shop about wouldn’t recommend at all… 😡

Wait for the message back we have upgraded our service that’s a utter lie they use cheap delivery service 😡

I was nervous of ordering after reading all the negative reviews on here, but I ordered on the 4th November and it was here on the 5th. Can't fault it.

Awful service from a company my mum relies on for some important medication. I made 2 purchases with them before and it was fine, on my 3rd purchase in October they haven’t delivered my order and refuse to get back to me by email or calls. I will have to write to Trading Standards.

First time ordering from them, it was a very fast delivery. The product helped a lot and the smell is really good. I will buy again in the future!

The site has many options and verity and you can find almost everything you are searching. The customer support is very helpful and they solved my mistake really quick.

Very helpful customer support, product was as described, generally no issues.
Will use their services again.

Used the shop twice for NanoSilver; easy to order and fast delivery.

Never received my supplements. Called & emails lots of time but no answer and lost £200 , never buy from them !!

Having read the reviews above I was pretty nervous about the order I had made. I found on the second review a phone number, they promised to pass on my message and I was phoned back. Long story short, I ordered 2 items and received my 2 items and then another 4 of the same without paying for them. They seem a little disorganised, but I felt compelled to let them know that I now had 6 products for the price of 2. In good faith they asked that when I started using the extra products to phone them and make a payment. I thought it was only fair to write this review and give them some points in their favour. I am glad they supply my products.

Scam.
I ordered £16 worth of goods and received no email confirmation. They have taken the money out of my bank account.
They have not replied to my email
And this is just awful.

The number 0800 002 9506 it is a voicemail with no chance to talk to real human, however I found on FB number 020 8962 8851 and after calling this number they helped me sorting out the issue with my order. Hope it helps. Good luck!

Ordered my vitamins on 17th December 2021 paid next day delivery still waiting on delivery no respond to emails please avoid this company

Company hasnt issued a refund after one month of taking money for product that wasnt in stock. No response to calls, and emails. Do not shop with them.

I ordered my product over 5 weeks ago at first I received an out of stock email and I was still charged for the item. Over a month later I wrote to turmeric and honey requesting my money back. I never received a response and then got an email saying my order was processed. I did receive the product approx 6 week after ordering.

Received a nasal spray that looks like it has been previously opened. I didn't realise this until i went to use it as thought it was just squashed in transit but on closer inspection realised it looked like it had been opened and closed multiple times. The company is not respoding to my emails requesting return sent 5 days ago. Should have checked Trustpilot first before purchasing.