Truespeed Omdömen 

Actually I was thinking about another connection initially. But the response i got from them very poor. Not at all helping and so disappointing.
But when I called Truespeed I was surprised. Adam made the process so quick . Thank you Adam for being so good. Really look forward to have Truespeed in my home.

Adam was very helpful and friendly. He resolved my issue very quickly. Thank you!

quick response from instalation team
Leon took control of the work team and the job was accomplished expertly from start to finish
thankyou to all Involved

Two days trying to contact them to renew my contract. Two hours yesterday same today. They don’t answer the phone. Decided to change to BT

If I could put zero I would as that’s all this company deserves. Internet went out late Saturday 24 October tried to contact Sunday but they are closed tried ringing on multiple times for over 50 mins each time but no one answered. Same again Tuesday sent multiple emails with only one reply asking for a photo of the damaged cable so that they could send to the relevant department. Are you kidding the website claims to monitor 24/7 to identify faults. Well if it is monitored like the non existent customer service then that woukd explain why you have not identified the fault on our line. True speed took over the contract from county broadband who we never had any problems communicating with but this poor performing company with all their glossy promises have failed to deliver.

Support phone never gets answered 2 hours gave up, email Support no reply.
You can have best speed Internet but if you can't speak to Support when you have a problem not good. Time for a change.

Have been thinking about moving to True speed for a while. Contacted Adam on the phone and he was fantastic. He went above and beyond to get our installation booked and switched from Virgin. Top grade customer service!

We have been without internet now for 3 days, unable to call as you just end up on hold , been trying all day yesterday and today hold on line for an hour at a time with no answer

New customer. Installation cancelled last week. No comms since then. Emailed and called 2 people to help…the initial sales guys. Nothing…..but they were quick to respond when gaining my custom.
Emailed the ‘contact’ email address. The response, 4 working days to reply….. it’s 2027, we’re having to wait 4 days for a response (?) Currently waiting on call for over 25mins now. Same yesterday, gave up……. If I could give it no stars, I would.

Adam Bidgood was fantastic in explaining the process, set up a mutually convenient date for installation and gave advice on future services

Matthew took my call today and was very efficient and clear Thankyou for a easy phone experience

With my internet down I called customer service. 53 minutes later they eventually answered. Unable to correct fault remotely but said they would call me back in a couple of hours to organise a site visit. Five hours later I still await the call. Oh that my ISP was still County Broadband. Service is severely slower since Truespeed took over .
Having read the Truespeed response it is all weasel words. Absolutely no indication of what they intend to do to improve matters, particularly the telephone response time that many other reviews complain of. I suspect the answer is nothing! They take over other companies but don’t increase staffing to cater for the increased demand. Not impressed

Good enough service for an ISP? Since acquiring County Broadband, the number of outages has increased over the previous owner, culminating in 3 x 12hr outages in the last 6wks. The communications process is slow, waiting 7+ hours for notification that an issue has been seen - no excuse in 2026 irrespective of service purchased. . Sending out updates as "courtesy" is condescending and the least that they could do.

More customers rely on access to work. Not good enough, looking for alternatives now.

Currently 1 hour on the phone on hold trying to reach customer services - ten hours into a home broadband failure. The fault isn't listed on their website network status. When I reported it by email they said they would aim to reply in "four working days". They did alert me to the fault two hours later, but no update since. It was 24 hours after 45mph winds in my county. I didn't choose Truespeed - my old company was taken over by them. Feels like faults happen more - this must be at least the 3rd. But mostly totally unimpressed with their customer services.
Update 24 hours later. The company has replied to this but still hasn’t told me my broadband is back on or replied to my complaint. Reputation protection higher priority than customer services

No real-time monitoring, they wait for people to call to report a service issue. No 24 hour service monitoring or support, and waiting till working hours before they send any repair staff out. Even BT copper was more reliable.

Brilliant service so far just over a week in on the 900 mbps package and it does not disappoint !! Thanks to corey and brad for the clean and quick service top job

A very solid fibre connection until it isn't and then it takes absolutely forever to get through to someone of the phone. Experiencing packet loss at the moment. Currently waited over AN HOUR on the phone and still no pick up, I had an issue a while ago and had the same issue of slow call pick up. Customer service NEEDS to be better than this.

I should say though when you do eventually get through a MASSIVE shoutout needs to go to Leon in the technical support team. He is brilliant.. knowledgeable and super friendly. Was cut off a few times and he rang straight back and did all he could to help me with my issue. Give that man a raise and hire more like him.

Matthew Thank you for your help and every

Corey and Ali came to the house
They were polite and respectful and showed their ID when asked as i didnt know they were coming- my husband had organised it
They were quick to sort the change over and gave me all the information I needed.
Thank you both!

Mathew the person who dealt with my enquiry was very good he explained the process of installing fibre to my home very clearly and answered all my questions.