From day I placed order for a ring I had issues with delivery address. Told lady in question they had my wrong address. Asked her to amend it. Rang up two days later to check on order but was told it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Decided to take advantage of 60% off and treat myself to the 6ct trilogy ring...never really been a fan of emerald cut diamonds but the colour and fire of the ring has changed my mind. Slightly smalle... Se mer
Beautiful set of earrings at a fantastic price, plus I was lucky enough to have a free gift! Arrived really quickly from purchase and packaging was nice and secure.
Manufactured diamonds, but having said that, a beautiful item of jewellery. Received in no time at all ! Good value for money, looks good. I like the free jewellery cleaner.
Företagsinformation
Skrivet av företaget
The Allure Of Diamonds Without The Price
Kontaktuppgifter
Unit 4, Del Guerra Court, Gelligron Industrial Estate, CF39 8ES, Tonyrefail, Storbritannien
- 0333 043 5000
- service@trudiamonds.com
- www.trudiamonds.co.uk
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really lovely purchase
Really lovely purchase.
Unfortunately I didnt get the correct size however, I shall be buying another when I have the funds.
Really recommend then as the delivery was fast, and the ring itself was beautiful better than I expected.
And retuning it and getting my money back was quick and easy.
Brilliant company 😊
6 juli 2026
A good selection of jewellery on offer…
A good selection of jewellery on offer at good prices. Easy to order and la quick delivery.
21 augusti 2026
Very impressed
My rings took a while to come. But well worth the wait. I’m blown away by the quality. The rings looks beautiful
20 augusti 2026
A beautiful ring
A beautiful ring perfect for my holiday! Very pleased with my purchase
18 augusti 2026
The 3 rings i purchased are beautiful…
The 3 rings i purchased are beautiful and I have worn them soon as arrived. Looks beautiful in real life. Will purchase again. So stunning 😍 delivery was abit longer than expected but worth the wait.over all quality was 100% gorgeous
18 augusti 2026
Reduced the product by 1/3
Reduced the product by 1/3, wouldn’t refund the difference but I could return and reorder at a cheaper price, customer service needs looking at as this is a stupid process, you can’t keep emailing cheaper offers after customers have ordered !!
18 augusti 2026
Svar från TruDiamonds
Dear Andrew
Thanks for your review, We are grateful when issues such as yours are brought to our attention so we can address them and provide explanations where needed.
In our earnest and sincere efforts to provide our customers the very best value, it occasionally happens that an individual item is promoted at two different prices within a short period of time. We are so sorry that this worked to your disadvantage on this occasion.
Our policy, on the rare occasions this has taken place, has been to credit the difference to the customer’s account immediately it is brought to our attention. We apologise that our customer service associate gave you a different response. We will be dealing with this internally.
In the meanwhile, we have gone ahead and processed a refund to your card account.
Thanks again for your support, it is truly appreciated.
Kind regards,
O’Rene White
Customer Care Manager
Delighted with the items purchased
Delighted with the items purchased. Easy to order and quick delivery
18 augusti 2026
The ring was beautiful and came within…
The ring was beautiful and came within the time frame specified. It was extremely well packed. I cannot.fault Trudiamonds
17 augusti 2026
The rings are beautiful i bought a set…
The rings are beautiful i bought a set for wife and a beautiful sapphire and diamonds for our daughter for Christmas
17 augusti 2026
Great experience
Great experience. My ring came very quickly and it’s so lovely and sparkling. Just gorgeous. Will buy again from this site for sure.
17 augusti 2026
Stone fell out within 20 minutes of…
Stone fell out within 20 minutes of wearing it!.. also the stones look the same as any other glass cut stone, they have no color to them, the ring itself was beautiful, just a shame it was like any other glass cut dress ring. The customer service I received was excellent though, I couldn't fault them at all, ni quibble money back before I had even sent the ring back
17 augusti 2026
Svar från TruDiamonds
Thank you for sharing your feedback, Michelle.
This is certainly not the experience we aim to provide, and we’re very sorry that the ring did not meet your expectations, particularly after waiting three weeks for your order.
As discussed, we have not previously encountered this issue with this particular design, which is why the photographs you kindly provided have been especially valuable to our Quality Control team in helping us understand what may have happened and prevent similar issues in the future.
We have already processed your full refund, and we’re pleased to hear that you found our customer service excellent and could not fault the way your refund was handled.
We genuinely appreciate you bringing your concerns to our attention. While we’re disappointed that the ring fell short of your expectations, we’re grateful for the opportunity to put things right and to learn from your experience.
Kind regards,
O’Rene White
Customer Care Manager
Quick delivery
Quick delivery, lovely product and excellent customer service, thank you!
17 augusti 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.