Trinity Estates Omdömen 1 276

Magda was very helpful to assist me with a payment allocation.

Avoid this company at all costs! They do not pay their supplies! They are a scam company! Wish we had check out their reviews on here and Google, clearly been scamming people for years!

The lady was helpful and sorted my issue out efficiently

Awful!!!! Works not done, random costs chucked out for different things, rude customer service…the list goes on!

They broke my lock in the process of checking my front door for fire safety. I only noticed because my lock stopped working around the same time as there had been an "inspection". When I called up to find out why I hadn't received a warning letter, they told me that my door "probably hadn't been inspected" even though I received a letter to say that all doors in the apartment would be checked. I ended up having to pay for a new lock (which I have my receipt as evidence) as well as a £275 fee for "fire door remediation". Liars and thieves. Avoid at all costs. I'm writing to my local MP about the extortionate service charge, despite a very poor service, even the windows haven't been cleaned in God knows how long. I advice people to contact the Leashehold Advisory Service and will be looking at getting rid of them.

Michelle is always quick to respond and assist with queries and issues.

I have been working with Michelle Coates for over two years now and she has been very helpful she is always around when you need her for anything.

Michelle was incredibly helpful assisting myself with various questions throughout the sale process of my property. Getting through the the right person is the best thing you can do. We are incredibly grateful for Michelle’s efforts and time.

As a director of our RMC, after exceptionally poor service from our numerous Trinity property managers, we moved to new managing agents in December. Since the move 2 months ago, Trinity has ignored requests to provide the financial schedule breakdown of our Service Charge Reserve Funds, and to provide copies of our Reserve Fund bank account statements. This is financial obstruction, and I now have no choice but to report this to RICs.

This company are first class fraudsters. At least in the area of the country I am in. They charge a ridiculous amount of money each month with little to no presence at all on site, neglected green spaces and flooded streets. When I requested a breakdown of what is actually done with the money being paid to them each month nearly all the money is funneled away into the perpetually obscure 'managerial costs', or are hidden away for 'potential' future costs.
Avoid dealing with them at all costs, if they have been given contracts on a property you are looking to purchase I would advise looking at property elsewhere to avoid a continuous sink of money lining the pockets of the managers with nothing to show for it as a customer.

The employees in that branch are toxic and intimidating!

18 months after selling a flat managed by Trinity I received a threatening email, demanding money for energy usage, despite receiving a letter confirming a 'nil balance' at the time of sale.
It was almost impossible to contact Trinity to try to resolve the issue. Issue not resolved, despite Speaking to Switch2 and three different departments at Trinity

True to form, Trinity may reply to 97% of reviews but do nothing. Following my review on 4/2 regarding telephone conversations going back to November 2025 where each time I was told the person responsible for our estate would contact me, once again still waiting.
Almost immediately they replied to my review and said someone would contact me, of course they haven’t. I suspect they employ people just to answer reviews rather than sort out the problems. As I said last week, not fit for purpose. These companies are set up on new estates to fleece home owners, nothing more.

Not very happy with Hillcrest estates losing my cheque. Then taking 14 days to process a replacement cheque. Then doubling this payment on my account to make me in arrears. Accounts seem to have been created by a 5 year old who can't minus or add up I'm writing to the property ombudsman.

Accounts long overdue. Contractors leaving rubbish behind and no reply to emails. Shambles of a company.

I sent the ground payment to the wrong account which was the trinity account, a simple mistake and one I thought could be rectified rather quickly. Emailed the accounts team where instantly I get an auto reply saying they’ll contact or reply within 10days. Clearly they don’t stick to that as not one person has contacted me from that team. Luckily I copied a direct email in the email who was part of the accounts team however he also did not reply!
I was emailing the building manager separately about the increase in service charge(continually goes up and we still don’t see any changes) he relied promptly and advised me on my question. So I replied and copied in the accounts team and asked him to chase up my refund, which he did and surprisingly someone from account replied straight away!! It had taken over 20 days to get a response! To which they said they would process it today. However… still not been refunded and still can’t get a response! I understand it was my mistake to send the payment to the wrong account in the first place but I’d appreciate some kind of response and action to solve the matter. Having auto-responses on emails telling people they will reply in 10days is pretty poor when an email can be sent within a couple of minutes. I do own my flat and will be looking to move on this year as the service is not there for the £200 a month that we pay!

This company is not fit for purpose. I have phoned 4 times, the first time in November 2025 regarding overhanging branches from large trees at the side of my property.

I am unable to speak to the officer in charge of this area, every time being told she is unavailable and will return my call when she returns to her desk. I was told by the previous officer that it is on their ‘Spec” to cut back these branches every year when the leaves have fallen, but this has not happened either last year or this year. With the gale force winds we have endured this year we have to clear up the mess in our garden and I am fearful for my grandchildren that one day one of these trees will kill one of us.

Before you get to speak to anyone at Trinity you have to listen to a recorded message about how you need to be courteous to their staff and they will not tolerate people being aggressive. Is it any wonder people are aggressive when they phone 4 times without any answers, just promises to get back to you, which they never do. Not worth the 1 star……

Trinity has been forced upon us and they have no interest in being professional or helpful towards their customers. We've even been told by their subcontractors that they don't respond to their emails. Service is terrible, there is high staff turnover so no continuity, formal complaints do not get addressed in accordance to their own complaints procedure. Accounting is poor with no transparency and lack of willingness to provide documentation. Emails come across as ignorant and don't address the queries.

Yemi has been very helpful every time I have spoken to her