The Trade Centre UK - Rochdale Omdömen 

Excellent Customer Service with One Area for Improvement
From the moment my wife and I walked into the showroom, the team made us feel very welcome. Jack took the time to explain the layout of the showroom, how the pricing worked, and the information displayed on the windscreen tickets. We were able to browse without any pressure, which we really appreciated.
We handed over the keys to our Mercedes A180 for a trade-in valuation, as the car was no longer suitable for our family's needs. After spending around 30 minutes looking around, we found a Jeep Compass Crusader, which was quite a change from our previous vehicle. We also looked at a similar model, and the team kindly moved both vehicles out of their parking spaces so that we could inspect them properly.
Once we received a valuation for our Mercedes, we decided to proceed with the Jeep. We discussed additional items such as alloy wheel protection, car mats, a tracker, and other extras. During the negotiation process, Jack brought in a senior salesperson to assist, which helped us reach an agreement that suited everyone.
We then met with a member of the team who explained the extended vehicle cover options, before completing the purchase with Sam. I must say that Sam is an amazing asset to the team. He made the entire transaction clear, straightforward, and comfortable for both myself and my wife. His professionalism, patience, and customer care were outstanding, and I hope the management team recognises how valuable he is. He was genuinely brilliant throughout the process.
The only disappointing part of the experience came during the trade-in assessment. After a mechanic inspected our car, we were informed that three items required attention, resulting in additional costs of around £300. This came as quite a shock, as I would have expected this assessment to take place much earlier in the process, ideally when we first handed over the keys. Being presented with these costs later at the latter of the purchase a little frustrating.
To be fair, the manager handled the situation well and agreed to reduce the cost, which was appreciated. However, I do feel the process could be improved by carrying out the mechanical inspection earlier, as it would create a smoother and more transparent customer experience.
Overall, I would happily recommend the team and this location. The customer service was excellent, particularly from Jack and Sam, and with a small improvement to the trade-in assessment process, the experience would be even better.

From start to finish, an easy process. The salesperson listened, then got his manager to try and find a car in my price bracket. What a great deal I walked away with. I took out the extras, which weren’t forced on me. They simply explained what they were, and the benefits. Needless to say, for a small expenditure I’ve got piece mind.

Everything explained very quickly but did take a few hours to complete but worth it would highly recommend

The experience was good at first.
But once I picked up the car
It took too long to sort things out
I’m pleased with the car .
The waiting to pick it up was hard work.
I’m very pleased with the car.

Friendly staff. Straightforward service. Didn't feel pressured to buy additional products. Everything explained well.

Great choice of cars for someone who isn’t sure what they want. The sales assistants were super friendly specifically Stephan, approachable, and genuinely supportive without being pushy. I spent hours looking at different cars, sitting in them, and working out what would be the best fit for me, and they were patient and happy to help throughout. They made the whole experience relaxed and enjoyable. I'd definitely recommend this garage to anyone looking for a new car.

No sales pressure, really helpful staff.

If I could give 0 stars I would! The amount of financial and emotional strain we have been under due to trusting that their Rochdale branch would sell us a decent car! I wish I had researched more on the feedback and reviews. We found health hazards issues like mould and rust inside the car amongst other things, exercised our right to reject within 16 hours and 4 months later still not been able to get our money back! Very disappointed! Please do your research before buying! The staff only seem to be nice before you buy once you bought the car and need their assistance or reject the car the nice customer service goes down the drain.

Excellent experience

They sold me a car that had mould and steering issues that i rejected after 16 hours and activated my right to rejection under the consumers right act and im still fighting after 4 months.
Please avoid at all cost.
Rochdale branch

Rabiha has been a massive help, she made the experience really smooth and we got there in the end! thank you.

Went in today and found the car I wanted, went through all the checks, agreed on a deposit and monthly payment. Everything was in place ready for me to drive my new car away. I was trading my car in and they’d already done all the checks and offered me a deal that I was happy with, only then for them to tell me that there was a discrepancy in the mileage on my car, 3 MOT’s and it was obvious that there had been a mistake on a previous MOT, but had been corrected on my last one. They then decided to drop the offer on my car by £900. As a supposedly reputable dealer, they should be able to see that this was an obvious mistake by the garage.

We spent over 2 hours waiting to be seen and then they decided to tell me this.

An absolute waste of time and completely false advertising

Good experience, was a little busy, stephen was nice, i got my px from here originally, i always come here and always will when i get a new car. thank you rabiha for all your help you were so kind and helpful.

Very helpful staff very informative and welcoming

Great experience staff very helpful helped me pick the perfect car for me

Staff were really helpful, got the car i wanted, process was pretty quick once i got the acceptance. thank you to all staff igor zeeshan rabiha.

Visited the Rochdale branch, a friendly young lady called Malaikah attended to my husband and I, she answered all our questions well, had a good customer services experience, we were able to drive out with the car we wanted.

Good service. fast and efficient. Very happy with all the staff and service. Thank you rabiha for all your help.

Great all rounder. Positive experience from start to finish. Would certainly reccomend.

Welcomed by Jordon, lovely friendly lad helped me find a car suitable for my needs.
Finance department helped me get set up and Brad finished off with professionalism. Collected keys and left the same day! Highly recommend