Topgolf Omdömen 214

To Whom This May Concern,

Firstly I would like to highlight that I have been diagnosed with anxiety and depression within the last 5 years and the way I was treated by your bouncers and manager Damian is unacceptable and I will be taking this further to every social media platform possible because this impacted my mental health drastically.

On Saturday the 9th of December 2023, myself and my husband had pre booked a fast track bay for top golf , this was initially for 2 people. We then tried to amend the booking to add 2 more people to the booking and were told we would need to call the telephone number in the email confirmation. We waited 20 mins on this call with no answer at all. Absolutely disgusting service to start wish, with no consideration for your customers. Why mention a service if you WILL NOT ANSWER.

We then arrive to Watford top Golf and the 2 bouncers barred our entry as they needed to see ID who were quite intimating towards 2 women to start with which caused me major anxiety. To confirm ‘ THERE WAS NO CLEAR MENTION OF ID BEING REQUIRED FOR GOLF’ . Your manager quite rudely stated that this was on the website however for people who don’t drink this is not something we are use too or would even look for. MAY BE YOU SHOULD MAKE IT A TICK BOX SO PEOPLE DO NOT MISS THE MESSAGE AND TRAVEL 1 hour TO ONLY BE REJECTED.

I’m am a 34 year old woman and the fact I was spoken to and treated like a child is completely unacceptable. We were then told we were not allowed in and the manager told me I would not be entitled to a refund. I can assure you, I will go to every stretch to address this disgusting behaviour and be compensated and have contacted your CEO.

I have a tick tock account with a large following and will address this with names , if my complaint is not handled with the diligence it deserves.

I am so disgusted with the service and want a response asap. I want this escalated as I WILL not be leaving this matter.

Attached is my call wait time with no answer and my receipt with no mention of ID.

I look forward to a prompt response

Nice day out. Enjoyed

What's easier than ordering a gift card? If you ask TopGolf, launching a glass aquarium full of trout into space to feed people on Mars would seem like a simpler task. I waited 10 business days from shipping for a gift card. I called to inquire. Option to cancel? Nope. Option to switch to E-card? Nope. (My stupidity for thinking a physical card would be more enjoyable.) The "customer service" rep informed me to just wait longer. Is it lost? Don't know. Did it actually ship? Well, maybe? Fabulous news, thanks. There will not be a repeat and my money shall enjoy itself as far from TopGolf as possible.

The facility in St. Petersburgh Florida was amazing! It was our first time and we had a great experience. Cool games, good food and the prices weren't crazy.
The only thing I didn't like was the fact that I couldn't book it with a Canadian credit card (even though it's a US dollar card). I had to buy a gift card using paypal - kind of a pain. Then we had to pay $5 lifetime membership fee which was annoying as well considering we don't have Top Golf in Canada. They wouldn't accept my cc but they made me get a membership.
All in all an impressive facility and staff were sup friendly - would be fun to return with a group!

I needed to cancel my reservation several days in advance. Ever tried canceling or modifying an appointment on the TopGolf app?
It can’t be done. They don’t even list a phone number to call the local venue. It’s a total scam. The amount of time I now need to invest in order to cancel my Tue deposit of $12.49 is probably not worth it, so I guess they’ll win. Now, multiply my deposit by 10,000’s transactions and suddenly they’re making a lot of free money.

I’ve been waiting for a refund for 2 weeks now and sent at least 2-3 emails about this matter and their customer service via email don’t even take the time to give me reassurance that my refund will be issued immediately and don’t get me started on their customer service via phone calls 🤦‍♂️ honestly no words can explain how awful their customer service are, literally is everyone sleeping on the job or something honestly cause over 4 hours waiting time over the phone is beyond me.

Enjoyed the golf but apart from a great waitress the rest of the staff at Watford were just plain rude! The girl particularly on the desk where you paid was awful, rolling her eyes and generally arguing about everything and anything. Wanted us to pay a full membership at £22 each when we were only coming the once (certainly wouldn’t be back after the service we received and coming all the way from Reading) eventually she admitted we could pay a temp membership of £2pp! Well that’s a bit different. This place could really do with some training in customer service. My one star was for the waitress in the restaurant part she was lovely

Wish I could leave a 0 star review for this joke of a company. I was charged twice for a meal and when I tried to dispute this by calling the Glasgow Top Golf they told me that I had to email them. After writing many emails to Top Golf I didn’t receive any replies. Very poor customer service coupled with overpriced sessions. 0/10 - would not recommend to anyone.

I went in for my sons birthday and a card was requested. I had 2 gift cards totaling $200 and it left my balance at $149 which was pending. I tipped $66 bringing my total to $215. Two days later I see an additional charge for the full $215 I’m addition to the 149 that they already had. First I was told they didn’t see the gift cards. Then I was told that they only see one charge for $400. I can’t get a straight answer from anybody so I’m gonna be disputing it with my bank. When I requested the number to the corporate office, they would not provide it.

Went to top golf tonight I would respect if the place was a bar but it’s not it’s a golf range. I went out as a group of 4 three of us was over 18 and one 17 we got to Topgolf at 7 and was told it would be a 1h 30 mins wait so would mean we would be on the bay at 8:30 and out before 10 when it was mandatory for under 18’s to leave. After a 2h 30 mins wait we got in the bay at 9:35 giving us 25 mins for 4 of us to play 2 games. When we got to the bay all of us got asked for id and our friend who was 17 got told he had to leave at 10, when it got to 10 he was asked to leave half way through his first game with no refund offered and they was not allowing him to finish the game. I am really not happy with my experience as personally I think if we had paid for the games we should be allowed to finish them we was not even drinking and causing any inconvenience to other people at topgolf just minding our business like everyone else IN THIER OWN BAYS!
I will definitely not be returning and recommending this venue to anyone, think their policy needs to be reviewed,

They waited till you have spent your money in the place and then they come over to my son and his friend to ask for ID when they had been at the bar 4 times already, the member of staff just didn't like the top that I had on and that's called discrimination my son had ID 23 his friend did not have ID he 24 and then told to Leave the manger was NO help

It was my dad birthday present to go play top golf, before we went in, it family of 5 and security man never ask for id just my sis and she is over 18, turning 21 in couple week time. We were playing for nearly two hours and security guy was standing behind us, it was so embarrassing and he was started look at my sis for half an hour then told my family to leave, no refund and small gift card. It waste my money of £210 non refund, manager try best but not helping that much, only giving my dad £20 vouchers than £210 refund and he is not happy. Never going back again

Topgolf Glasgow has a policy to only allow over 18s after a certain time which I totally appreciate. However, if you are checking id would it not make sense to do that as people enter? Today we were at topgolf and a member of security whose surname is McGowan came to our bay and asked my sister who is 26 and 20 weeks pregnant for ID. She had a photo of it but left the actual ID at home. We were asked to leave as a result. This was over an hour into our game.. we were not drinking alcohol or anything but still I appreciate rules are rules. However... McGowan went on to give us abuse, saying my cousin had a stupid face and that he did not care about customer service as he does not work for Topgolf. He is just security. Im sorry... but he was representing Topgolf at that time! He made a pregnant lady cry and was extremely cheeky and rude to all of us. This wasn't my first time at Topgolf and I have been there late evenings and never been asked for ID or treated in such a way. I definitely won't be returning!

Staff great, game was fun. Had a good time but will not be a regularly
customer here or may not even be back as the price is extremely expensive for what it is (hyped up driving range). 22 pound an hour would be more of a reasonable price instead of the stupidly price of 45 pound per hour and would be more inline with the market average for the area, London prices in the city of Glasgow is not going to work as once the hype of the place dies down I don't see the place being able to hold down a regular customer base which will be it's downfall.

Awful security. Four of us arrived at 7:30pm, one of us didn’t bring their ID. We got asked for ID at the door, bearing in mind on the website it says they don’t ID you until after 8pm. We wasn’t allowed in due to this. A minute later, a girl in the queue gets let in WITHOUT any ID, they just asked her her age and let her straight past. We went back and said how come she was allowed in without an ID? They said because she ‘looked’ old enough so they let her in. Absolute joke, why is it one rule for someone and another for someone else? Definitely won’t be returning. Sort it out.

Certainly not topgolf, not even midgolf, this is bottomgolf. Rocked up, stood at the bar for a drink and just didn’t get acknowledged. Stood there for about 10 minutes and people next to me came and went but not me. So I left and never turned back

Dangerous! I went to top golf 18/06/23 at 3.45pm (Chigwell) for Father’s Day with my family, the party of men next to us were swinging their golf clubs violently and single handed. There was plenty of staff behind us hanging around watching but did not approach them to tell them to play properly. All of a sudden a golf club came flying past us with considerable force and hit the light fitting above our head debris flew towards us and the light fitting was hanging off by the cable. We were in shock, at no moment did the staff leap forward to remove us from the scene, console us or fill out an incident report. We requested management and told to speak to Billy (Manager who refused to give us his surname) downstairs. He didn’t have any explanation, no reassurance or where we should report the incident. We were given a full refund minus our fast track charge (which they said is handled by a third party) or meals.
We were so shaken up as my 9 year old son was standing right there. While in shock it occurred to me after a minute that I should move away from the area with my family. All the staff were totally lost as to deal with the situation and stood by like spectators. I am still in shock thinking what if the golf club flew into my face or my sons how bad the injury would have been.
Instead all the staff kept quiet in a bid for us to leave asap.
I will never return, the worst first experience of my life feeling so scared for my family.
There was no supervision just lots of laid back staff. I really hope Top golf contact me regarding this incident.
Do not take your children , elderly or anyone there, you have been warned. My son is very shaken up and can’t stop talking about it.

Very good for a staff night out

Abosulte the worse service ever. Went to abridge TopGolf on the 1/06/2023 and ordered a raspberry mojito which came orange. I asked the waiter is that right and he said yes. Tasted it and it was disgusting. Ask the waiter can we change it, answer was no, manager Jen said no and her manager Bailey said no. WHAT A JOKE ESTABLISHMENT.

They discriminate against people with medical conditions. Will not allow medical grade devices in the facility. Hopefully they get a nice lawsuit one day!