Too Faced Cosmetics Omdömen 

If i could give no star i would. Transphobic, disgusting, joke of a company. The products have significantly gone downhill but either way i’d never buy another item again. I dont support greedy, heartless brands. :)

Brands like these should not be allowed to exist. Why do retailers even stock this anymore?

I do NOT support the owners. Stop buying this brand. I have for good

Disgusting owners, would NEVER support them again.

Really awful company! so quick to take your money but they won't even refund it. I bought a, limited edition item for my friend. I had to call them!!!! TO know if it was arriving or not. turns out its out of stock and they didn't even refund me yet. they said they're gonna, do it now. what's wrong with too faced?

Order makeup on Dec 26. Received an email that that my shipment was ship on Jan 6th. Still no tracking number. I email asking where is my tracking number. I received an email back with a tracking number. When I looked up the tracking number it showed it was delivered to someone in Wisconsin. Keep in my I live in Texas. I called the company they told me the products got return on Jan 8th by the company because some ingredients information was missing. That I should receive a refund in 2 to 3 weeks. If I want I can reorder again. Really.

Honestly their tracking and overall update with shipment is not great. They don't tell you when your item ships or if your payment goes through. In my case I placed an order on the 28th and I received it on the 3rd. Which is why I am giving them 4 stars. Aside from the lack of order updates, the products came in perfect condition, great packaging and fast shipping.

The whole company seems to be Too Faced... they set up these call backs from customer supervisors that’s don’t call back!!! I happen to get ahold of one Kat. Nice on the phone but can’t do anything for you. She has only been there three years and told me the company has been doing the same business standard for thirty years. At most the company has only been around for 21 Years. We bought a product for $52.00 and the very next day it went on sale for 50% off. We did even receive the product for days later. We asked for a price adjustment. They don’t do price adjustments. We ordered more product on the 23rd of December. Now it’s the 31st and the product we ordered has not shipped and of course are now out of stock on two of our items we ordered. One of them was the same type of item that was on sale for half the price.
THESE FOLKS DON’T GET IT!!!
Wait till the Economy changes.
BTW they try and offer a 20 percent discount card that you can’t use on sale items. However they never sent that coupon as well

I tried to give them a break but I’ll we’re asking for was the 26.00 plus tax.
TOO FACED FOR THEM

DO NOT TRUST TOO FACED!!
I had ordered my siblings something on Black Friday and their website didn’t say it was out of stock like others were listed. I had received a confirmation email saying my order was being processed! I got another email on 12/16/19 telling me the products I ordered were out of stock and that “I should not hesitate to contact them on any further questions” now it is 12/31/19 and I still have not received my money back!

Horrible all 3 times I've tried to order online directly from company. Doesn't work or don't have free items which made u buy the dollar amount you did . I spent two days trying to order online when I have an account and have ordered previously as it wouldn't go past shipping and kept telling me my zip didn't match my City. It wanted to ship it to massanutten which is 20 miles from where I live and wouldn't let me continue to billing. I call next day and 2 of the items I'd been trying to order had gone out of stock by then. Called to place a phone order since their website just would not work and they just said "oh , well I can't place an order " "I don't know what to say". It took me almost a full minute before I responded with...soooo ...your telling me you sell products but that I can not purchase them from you in any way shape or form ????!. She just says sorry. Jesus Lord Almight. I finally got the order through minus the two products I missed out on by using PayPal to pay them as PayPal directs payment and shipping and would take my address. Insane. Not even concerned as to why I've used the same address twice but now can not order. I hate them. Foreal..✌️ (not to mention I thought of using PayPal no solutions were offered absolutely at all)

Too faced as a brand is really great. They seem to turn out a product that is quality as well as cute and well packaged. This being said I get down to my problem and my experience with their website. I wouldn’t order(or attempt to order) noting directly from them ever again. Which is a shame because they come out with exclusive items not sold anywhere but their website. Which is where I come into the picture. This past BLACK FRIDAY I ordered a couple of products to be a Christmas gift for my wife. And this CHRISTMAS MORNING ( as I write this) I have RECIEVED NOTHING. I of course contact customer support around 7-10 business days after I ordered because of the rushes and delays I knew it would be delayed. My order never went past pending it would seem. It took my money from my card but never gave me a confirmation or any other indication an order had been placed. Customer support came as a relief to me as Kat, the representative, assured me my order had been placed and gave me an order number( which had to be bogus). And still I waited. Nothing. I sent another message wondering what the status of (order number) was and was again reassured that it was simply a delay and that I would once again be updated with the tracking as soon as it shipped. I asked because this was after i found out my order i checked my card only to one day finding out my order had been refunded or canceled. Whether the representative knew what was going on or was just trying to shut me up I’ll let you decide. But either way, it is now Christmas morning and there’s not a trace of what I ordered(or attempted to order) . Be wary of ordering directly from them. My wife is on the fence about continuing to use their products. And as soon as she finds a good replacement she will be dropping them in favor of a brand with a good product AND good customer service.

Don’t trust Too Faced Cosmetics! I ordered my daughter’s Christmas gift on December 1st. I received NO notification that the item is no longer in stock, so I’ve been waiting, thinking it will come any day, but actually for NOTHING to arrive!

I ordered a Christmas gift on Black Friday 11/29/19, I received my order number with no shipment information at all. I gave it about a 3-5 business days to see if I received any information. I then called the 800 number after a 10 minute wait she told me that my order is "still processing" and I would receive it before Christmas. Another week later I called again because I still have not received any information. After waiting on hold for 25 minutes the representative told me that my order was "still processing" Very annoying. I would have rather spent 15 extra dollars and ordered it from Amazon!

Two-Face is Two-Faced.

Was told multiple glitches in their system on many occasions, that my order was "processing" many times and guaranteed it was being worked on. Never happened. After a month it won't even be here before Christmas.

Horrid customer service. Phone wait was insane probably due to how horrible the customer service is. First lady I spoke to had no idea what she was doing. Sounds like this company hire some ditzy girl to work the phone lines. Second lady was bit more helpful, but said that the company does not do back orders and if your ordered something and the item is out of stock, then you are SOL. You’ll receive all your other items without any notice of that item being out of stock, then they tell you “oh we’ve adjusted your payment already”. That item was an item that was on promotion that I got for free and the sole reason why I decided to order from this site in the first place, so what is there to adjust? I am just SOL because the company does not have a system in place to back order or do basic customer service to satisfy their customers. They also won’t let you say well, since this color is out of stock lemme get another color that is in stock then

I ordered a gift from Too Faced two weeks ago. I received an order confirmation but no tracking number or notice of shipment. I e-mailed customer service ten days later..no response. I phoned today and was told my order was cancelled and the product is no longer available. The customer service representative went on to tell me that the good news was that I wouldn't be charged.
Abysmal customer service.

I ordered a palette two weeks ago on Black Friday. I got charged immediately on my credit card but didn’t get a confirmation number or anything, so I had to call them for it. I asked the girl on the phone to email me the number and she did, only 30 minutes AFTER when I called them again to ask what was taking so long. It shouldn’t take 30 minutes just to email me a number. In the 2 weeks since I‘ve placed the order, I’ve had to call their customer service 7 times because my order is still just “processing.” 2/7 times I called, I waited 30 minutes and when I was first on the waitlist they suddenly hung up on me. To say that I’m angry and frustrated is an understatement. The explanation I got was Too Faced changed their warehouse or something for orders and there was lack of communication in the company. I don’t even think I’m going to get this palette before Christmas (it’s a gift for someone) despite placing the order 3.5 weeks before Christmas. I considered cancelling my order and every person I’ve spoken to on the phone has told me “just keep waiting” or “just be a little more patient.” The last time I called Too Faced, the customer service representative just told me to wait over the weekend for an email from one of their higher ups regarding my order status. I highly doubt I will get anything, so I don’t know why I keep waiting it out as if the company will magically fix its issues. And I don’t understand how a reputable makeup brand could have literally the WORST customer service in the entire world. Moving forward, I will only purchase their products at Sephora or something. Do not make the same mistake I did and order directly on their website. I wish I had read the reviews before I did.

Steer well away from too faced. Avoid like the plague. They're either scam artist or just a pack of clueless monkeys working at HQ. Ordered items online on the 30th November. It's now the 12th of December and I've no idea where my order is. I've emailed them countless times and they either don't reply or send generic emails that are no help whatsoever. Theres a number to ring but do not ring it as it costs an absolute bomb to call especially if you're outside the US and they leave you waiting in queue forever. The items were Christmas presents so I'm so disappointed with this company. I tried tracking my order and it hasn't even been processed yet. How hard is it to ship items???? It wouldn't be as bad if too faced would be honest and let customers know what was happening. But instead they're just ignoring us.

If I could give 0 stars I would! I placed an order a few weeks ago never received confirmation, shipping, tracking nothing! I’ve called twice and gotten the same storyteller don’t know what the delay is we have to send this over to corporate?! Really? Ridiculous!! Also asked if it would be here by Christmas their answer was another big fat IDONT KNOW!

I ordered 7 days ago without any tracking code. I emailed them twice since 7 days ago to asking about my shipping code. I already called them 6 times, no response. On the 7th call finally they responded (after half hour waiting...). They finally sent me email of shipment tracking. They should be ashamed with their lame service 😢