Too Faced Cosmetics Omdömen 

Ordered on 12/2/2019, only to be told today that the item was sold out. How do you sell something you don't have in stock? Not sure when I'm going to get my refund. Heartfelt apologies and a 20% coupon. Why would I make another purchase?

I was very excited about an eye palette, order got cancel without notification.

This company’s customer service is horrendous. I purchase 5 palettes online the day after Thanksgiving. Yesterday I received a package of the free gift wrap and a packaging slip stating that they were short the 5 palettes. None of my money had been refunded and when I called I had ask for a callback from the manager because I was told the manager had to approve the refund! Needless to say I am currently on hold with the company and have been for over 17 minutes. This company is totally mismanaged; which is a shame because I do love their cosmetics.
I finally got to speak with a manager who clearly stated that they are having these issues with overselling inventory every time they run a big sale online. I questioned her about taking adequate steps to insure customer satisfaction such as contacting customers ASAP by email. She agreed that policies need to be changed, however her hands were tied and they can only issue a refund as they are completely out of stock. At least they finally agreed to refund my money after two phone calls for products that they did not ship.

No one is perfect, everyone makes mistakes, THE HOLIDAYS ARE INSANE! I had a really positive experience with my toofaced representative over the phone today. Her name was Viviana or Rhiannon or something really pretty. I had emailed their customer service team only moments after placing an order online to request a cancellation. (I had already ordered the same bronzer from Sephora) I then emailed them about three days later to confirm my cancellation request. I never did hear back via my emails which is the only reason I give 4 stars. Today I decided to call their 855 number to inquire. Even though they could not cancel my order because it was already processed and packed by the warehouse, the woman on the phone was extremely helpful in letting me know how I could make a return or contact UPS to refuse delivery of my package. She was so nice and genuine! During huge sales and the holiday season, I think it’s important to give people a break and stay kind instead of frustrated! It’s just cosmetics and not worth ruining your day <3

purchased the extreme lip plumper, do not wasted your time nor money on this, it does NOTHING

Received damaged product through shipment but does not accept returns on damaged products. The product is supposed to be a gift and they expect me to give this damaged product to my best friend? The worst. Never buying Too Faced ever again.

Unhelpful, useless customer service.
Ive been purchasing Too faced cosmetics for the past 5 years and they couldn't issue my simple return, even though I sent all the products back untouched, unused and still in the packaging.
Did not give my full refund back or even pay for return shipping. Company is EXTREMELY greedy when it comes to returns and refunds.Do yourself a favor and purchase from other cosmetics companies that actually respects their customers.

I like their product line, no animal testing, and their customer support.

Poor customer service. Reps LIE when called. Will NEVER order from them again!

I love the chocolate and peach palettes!
I was so happy to hear more scented collections are being made!
Good quality makeup!
The whole peach collection is my fav! Primer and setting spray!
Better than sex mascara is great, I’m not a fan of any waterproof mascara but it’s cool to see this brand make it for their hit of a mascara !

Wow if I could get on PR I’d seriously start a YouTube channel since I’ve had to start all over with makeup and skin care due to being diagnosed with cancer!
Just love this brand! I’ve recommended this brand to countless friends, family and co workers!

Too faced, you better speak up about what happened back then with Nikkie Tutorials. This is awful and as a company you NEED to respond. #shameonyou

Honestly I have not used a ton of their products. But the ones I have are Sooooooo basic you can find a dupe easily. But what made me really write this review is when I heard about the NIKKI tutorials where too faced gave her LESS than 1% of earnings FOR HER Colab Pallet with them. This alone will make me never even look at anything too faced again and make sure NO one around me does either. Treat people better and maybe you could get more $$ which is all you care about anyways. Just a thought ;)

I've had two experiences with Too Faced (Through their website directly)

The first was during their semi-annual sale, i bought several products. Got an order confirmation email and then nothing else. I emailed back two weeks after hearing nothing, had to email twice to have representative tell me that my order was confirmed and processed and would be shipped soon. Heard nothing again for a month, emailed again and found out the were out of stock.

Understanding that this was a big sale, and errors happen, I thought I would give too Faced another try and recently bought a palette that was on sale. It's now been a week and I haven't heard anything yet again, I'm starting to think Too Faced deliberately won't send you products if you use a code/sale item because it decreases their profits. Very disgusted, if I ever want anything from Too Faced I'd rather go through Sephora.

I really hate to write this review because Too Faced is up in my top favorite makeup brands but the service I experienced was just awful. It started when I bought stuff during a huge sale and it only went downhill from there. First off it took almost 4 weeks for my products to even ship which I think is crazy. After they were shipped and I received them, I was informed I would not be getting my pallet I ordered because they ran out during packing and one of my items was missing on top of that. I spoke to customer service and was told within 3 days I would receive an email letting me know when my product shipped. It has currently been 10 days and I have yet to get my product. I contacted them again and was told that they had my address wrong. Okay seriously, if you knew you might run out of pallets then you should not continue to let people buy them and it should not take almost 2 weeks to ship a product I didn't receive from them in the first place. I am extremely displeased with my service and I don't intend on buying directly from their website again.

Placed an order for a 3 pc. palette set plus one $7 item on August 25th and received notice yesterday that my palette set was out of stock, so Too Faced sent my $7 item with a $5 shipping charge without notice. I called to complain about $5 shipping on a $7 item (and mentioned that I would have canceled the order had I known) and they said too bad, the shipping charge is what it is. I don't care about the $5 itself, it just seems like bad business. Kind of ruined my morning, to be honest, that I took the time out of my busy day to actually call and they couldn't even refund the shipping charge.

I placed an order on August 23rd for 3 eye palettes during their Semi-Annual Sale. I received one eye palette with an invoice that only had “0” under the quantity for the other 2. I emailed them on the 17th inquiring about the other remaining products and didn’t receive an email back. I decided to wait until 4:00pm today and then I called the customer service line. The service rep informed me at first that my items shipped to which I informed her only one item shipped and I have an invoice from you to prove it. She than said oh yes the items you ordered are out of stock. Really? When was someone going to tell me? Also when was I going to get a credit for the items I didn’t get? I mean I contacted you Too Faced. Looks like the name really does suit your company.

I have been ordering makeup from their site for a while now. Sometimes I have made orders and they never give me a tracking number and it takes an entire month to come in. The last order I made was an order filled with gifts for some friends of mine and they sent me a box with nothing I ordered, but the two samples that i had wanted with my order. It took over a month to even get to my home and when I called they said they had canceled it. They said that everything I ordered went out of stock. 5 products all out of stock at the same time? Doesn't make any since to me and why would they say it is in stock on their website. Normally it will say if it is out of stock. They are supposed to refund me, but they never even told me they canceled it or anything beforehand. They are very unprofessional and I will not be ordering from them again. Too long to ship and sometimes you apparently don't get what you ordered.

I am so upset. I waited 3 weeks for my 2 packages to come in (I ordered 8-24-2019). I am aware it takes UP TO 5 business days to process and then shipping time. That does not calculate 3 weeks!! I email them to ask what is going on with my items. I got a reply but did NOT get an answer. Just said "items still being processed." Several days later I email them again. No response. It is now Sep 13th and I receive my items, and see that SIX items were just left off the order. No explanation, no warning. I want the products for the price I paid, not to be refunded the difference & now I won't be able to repurchase what I wanted for the same price. The items should have just been made unavailable, or they could have at least put me on backorder. They just sent what they had weeks later and slips that say "short" on 6 (out of 13) items including 3 palettes!! That's half my order! All of the bigger items were totally skipped!! I expect them to make this right. This has been handled very unprofessionally so far. They could have AT LEAST sent some sort of apology coupon or credit towards future business. I work in the customer service field. And I have become VERY WEARY of ever ordering from TooFaced again. This experience has been awful.

Absolutely horrible experience with this company. I waited over two weeks for my items to be delivered and now they shorted me on an item and said they refunded me when they didn’t. I am beyond upset and the lady that I spoke with would not do anything to rectify this experience. They have lost my business forever. You would think they would honor a long time customer like myself! Also not truly cruelty free since they were acquired my Estée Lauder! Seriously horrible service and experience.

I had placed an order on August 27th during their Semi Annual sale. I received a confirmation saying my order went through but nothing else and today is the 11th of September. So I called and the lady told me that for some reason their system wasnt sending out emails but she could see that its suppose to be delivered to me tomorrow. We ended the call with her telling me she would send me a tracking number via email and that was that. 25mins later when I checked my email it was saying that 4 out of the 5 items I order were out of stock. This is very disheartening especially considering these were going to be Christmas presents...going to call again and see if they can make things right...