Tom Hixson of Smithfield Omdömen 

703
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been purchasing meat from TH for quite a few years now. Excellent for large beef rib and brisket for the smoker. Also purchase whole sirloin or ribeye, but generally when on special offer.... Se mer

Betygsatt 1 av 5 stjärnor

Used Thomas hixson a lot in the past . Meat is normally very good . However I have ordered more than 3 times non -halal short ribs and get halal meat . It seems people that require halal get non con... Se mer

Betygsatt 5 av 5 stjärnor

I’ve always had a great experience with Tom Hixson. Delivery is consistently quick, everything arrives well packaged, and they use a reliable courier that keeps you updated every step of the way... Se mer

Betygsatt 5 av 5 stjärnor

I've always found Tom Hixon to offer great BBQ produce, especially their own Wagyu range. Good online ordering process, though sometimes they run out of stock quite quickly. Very good delivery servi... Se mer

Företaget har svarat

Företagsinformation

  1. Slaktare
  2. Charkuteri
  3. Fjäderfäbutik
  4. Köttgrossist
  5. Leverantör av köttprodukter
  6. Livsmedelsproducent

Skrivet av företaget

The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

703 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,2

Alla omdömen

(703)

28 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Halal Wagyu

I went with Halal Wagyu everything.
The meat is so nice and tasty, I only needed to add a little bit of salt and that was it.

Great delivery in sealed packging and ice bags.

Will definitely order again

30 september 2024
Betygsatt 2 av 5 stjärnor

The service is great but

The service is great, but the product was a bit of a let down, the wagyu cut was too fatty. It had a line of chewy fat running through the whole of the meat, in fact all 4 pieces ordered were the same. Suppose to be a premium cut of meat but was far from that, there were bites of that melt in your mouth wagyu but not enough.

29 augusti 2024
Betygsatt 2 av 5 stjärnor

Good at first but then unreliable and often rude.

Tom Hixon have a steak club that seems good value as some months can be over half price discount but on two occasions now the monthly delivery never arrived.

The first occasion their CS explained, I had subscribed and an Admin error had occurred no enrolment in the club had been made on their side and no payment taken so clearly my fault!!

The last months subscription also never received but previous ones had. I emailed over 3 weeks ago and they did not even bother to respond, reply or refund me the £80 taken. So I have cancelled and will not use again.

Their competitors are far more reliable and comparable in terms of quality but significantly cheaper.

I dare say they have plenty of customers and don't care if they lose the odd one here and there. That seems to be their attitude from previous email exchanges.

8 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The meat is exceptional!

The meat is exceptional! I've ordered steak, ribs and currently waiting for a brisket! Top quality and they are always very helpful if you need any support via email or calls.

29 juli 2024
Betygsatt 3 av 5 stjärnor

Ordered ribs and first lot arrive and…

Ordered ribs and first lot arrive and we're very good. We then ordered more but delivery did not arrive until a day later. Ribs had defrosted and smelt funny. Contacted Tom Hicksons who did apologise and sent me replacements but they also arrived fully defrosted meaning I had to cook all when they were not needed.

28 juni 2024
Betygsatt 2 av 5 stjärnor

Poor service

Poor service. My order was initially split into 2 parts as some was initially not in stock. This was not a problem and the 2nd part was booked for an pre 1030 delivery on my nominated day. Good so far. However this delivery wasn't processed and so had to be canceled and re done for a week later.
A week later It was then delivered to a totally different address to the initial order.
Re done again for another week later and a day before delivery I was called to say it was again out of stock. Refund requested.

28 juni 2024
Betygsatt 1 av 5 stjärnor

Absolutely abysmal

I placed an order at the end of may and they just didn’t deliver it. When I emailed they said that the meat was out of stock and it would be available after the 11th of June which is shockingly long, and they did not mention this previously. I waited so long and they only delivered it today. I don’t recommend this trash, overpriced company and their absolutely abhorrent service.

26 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid their Sydenham store

Having had issues previously with their online delivery we purchased some items in store. Unfortunately the staff did not give information about use by dates which, aside from raising food safety concerns about their practices, resulted in an expensive piece of meat being wasted. Customer service was non existent and no apology or service recovery was offered. Will be buying elsewhere in future.

31 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality all round thanks.

Quality all round thanks.
I last had Iberian secreto in Spain many years ago and it is still the meal I remember first.
Had it a second time from Hixson’s, it was good as I remember.
By far the best meat I’ve ever had
Wow!

1 juni 2024
Logotyp för Tom Hixson of Smithfield

Svar från Tom Hixson of Smithfield

Our Iberico stock is sourced directly from a Spanish supplier to ensure the same quality. We're pleased to hear that it lived up to your memory! Thanks for your feedback, we really appreciate it!

Betygsatt 5 av 5 stjärnor

Top quality

Delivered on time. Top quality produce.

29 maj 2024
Logotyp för Tom Hixson of Smithfield

Svar från Tom Hixson of Smithfield

Thanks for your feedback, we really appreciate it!

Betygsatt 5 av 5 stjärnor

Great tasting meat

Great tasting meat, not cheap but worth the money

30 april 2024
Logotyp för Tom Hixson of Smithfield

Svar från Tom Hixson of Smithfield

Thank you for your feedback! - Tom Hixson Customer Services

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