Second time ordering from Timber Composite Doors, and once again, excellent service and product. Fast efficient survey, fitting was excellent and we're really pleased with the new front door.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really good experience with this company. Liked the website which allows you to play around with designs and gives complete transparency on prices. Good customer service from the company who answered... Se mer
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Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Se mer
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Go0d response to all our enquiries. Quick and efficient service. Good price too. The only let down was on some of the final finishing, caulking etc but considering the fit was to an old building the... Se mer
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Företagsinformation
Om Timber Composite Doors
Skrivet av företaget
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Kontaktuppgifter
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Storbritannien
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
quality of product & service
quality of product and good prompt installation is what i have experienced plus excellent customer service where i started by having quotes on two different types of doors. i have opted for one stable door with a vibrant colour and i wasnt disappointed as i was sent a sample of colours available and a discount offer which came out handy. also the online communication form was good option to have.
overall it was excellent service from start to finish and the stable door is solid and colourful as i wanted offering very high security for years to come.
30 maj 2024
Svar från Timber Composite Doors
Hi Mo,
Thank you for sharing your experience and ordering with Timber Composite Doors.
We love hearing from our customers and feedback such as yours really does make our day, it's wonderful to hear you have a fantastic experience from start to finish.
Thank you again for the amazing review, we hope to hear from you again in the future.
Kind Regards
Katie
Gorgeous door
Really gorgeous door, reasonable price and really happy with the end result. Would use again but would appreciate fewer calls and more written communication.
3 juni 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi!
Thank you for sharing your experience and ordering with Timber Composite Doors.
Kind Regards
Katie
Great service
Great service. Placed order Wednesday evening. Someone came to measure on the Thursday afternoon. Order confirmed Friday and delivered and fitted two weeks later.
30 maj 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Emma,
Thank you for sharing your experience and for ordering with Timber Composite Doors.
Kind Regards
Katie
Excellent product and great installation service
So pleased with my new front door from Timber Composite Doors. The product quality is exceptional, and the guys who installed it were very professional, highly skilled, and a pleasure to meet. Many thanks!
13 maj 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Daniel,
Thank you for the wonderful review and for ordering with Timber Composite Doors.
We love hearing from our customers and it's great to have feedback such as yours.
Kind Regards
Katie
My newly installed door looks really…
My newly installed door looks really nice !
The two staff spent only a few hours and completed the job efficiently. They have done the job clean and tidy.
28 maj 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Angela,
Thank you for the review and for ordering with Timber Composite Doors.
We're pleased to hear you're happy with your new door!
Kind Regards
Katie
From designing my door to ordering and…
From designing my door to ordering and customer service after I fully recommend timber composite doors. My only issue is that it should also supply the trim especially when it's a coloured frame.
31 maj 2024
Svar från Timber Composite Doors
Hi Lee,
Thank you for sharing your experience and ordering with Timber Composite Doors.
Thank you for the feedback, trim isn't something we supply as standard on a supply-only basis order as this is something an installer would usually provide but as we're always looking at ways to improve our service to our customers I'll feed this back to the appropriate department.
Kind Regards
Katie
Svar från Timber Composite Doors
Hi Craig,
Thank you for the 5-star review and for ordering with Timber Composite Doors.
Kind Regards
Katie
Very happy with the work
Very happy with the work, they were on time and have done very neat job.👌🏻
Highly recommend to everyone 👍🏻
Best and secured door ever.
Very friendly team.
21 maj 2024
Svar från Timber Composite Doors
Hey Kalpna,
Thank you for sharing your experience and recommending Timber Composite Doors!
We're thrilled we could support you with your new door.
Kind Regards
Katie
Fantastic door company…
Great company to work with this is now my third door I have ordered !! From survey to fitting is so smooth going and communicating with customer service is exceptional. Highly recommended door company thank you
23 maj 2024
Svar från Timber Composite Doors
Hi Sharon,
Thank you for your feedback and for ordering with Timber Composite Doors.
We're over the moon we have been able to assist you not once but three times with door purchases!
Nothing is too much for our customers so we appreciate your recommendation!
Kind Regards
Katie
Great robust door but vague fitting instructions
Not fitted yet but the door is seriously strong. I give it 4 stars as I'm fitting it myself and felt the instructions are vague and certainly don't explain how to fix the side panels to the door frame.
27 maj 2024
Svar från Timber Composite Doors
Hi Nelson,
Thank you for taking the time to share your experience and ordering with Timber Composite Doors.
I'm sorry to hear the fitting instructions are vague, If you could please get in touch with us either by phone at 0800 069 9210 or by email at support@timbercompositedoors.com we'd be happy to help.
Thanks
Katie
Excellent interactive ordering system…
Excellent interactive ordering system with pics generated for chosen doir, furniture, colour etc.wanted installed so agents measured door gap,.photos, order produced within weeks and fitted by agents to perfection. Cost £2k, delighted with whole experience, will order new front door from Timber Composite Doors.
23 mars 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Rennie,
Thank you for sharing your experience and for ordering with Timber Composite Doors.
We're over the moon to hear you've had a fantastic experience from the point of designing your door online all the way up to fitting.
Thanks again
Katie
Easy and quick service
Easy and quick service from contact to measuring to installation. Always kept up to date on what was happening.
14 maj 2024
Svar från Timber Composite Doors
Hi James,
Thank you so much for sharing your review and for ordering with Timber Composite Doors.
I'm so pleased we could deliver the service and communication we aim for with every customer!
Kind Regards
Katie
As advertised, a great door
Delvery was on time. Door seems excellent quality and has fit well
9 maj 2024
Svar från Timber Composite Doors
Hi There,
Thank you for sharing your experience of Timber Composite Doors.
We hope to hear from you again for any home improvements you may need.
Kind Regards
Katie
Amazing service from start to finish
Amazing service from start to finish.
We had a strange sized door and the team spoke to our builder and made a bespoke door size at no extra cost, and it was delivered in 10 days.
The door looks amazing and the team were so helpful, from ordering to delivery.
Would 100% reccomend and use again.
17 april 2024
Svar från Timber Composite Doors
Hi Faye,
Wow what a great review, thank you for your recommendation!
We're thrilled we could support you and cater to the door size you need, we like to think nothing is too much trouble for our customers.
Once again thank you for your review and for ordering with Timber Composite Doors.
Kind Regards
Katie
Horrific doors - should never sell Solidor
Not sure where best to start except for the total failure of this company to install a safe, reliable front door at all. After 3 replacements, I am now faced with yet another door that failed upon installation with siginificant bowing and has caused us not to be able to close our front door properly nor lock it properly putting the entire property at risk and forcing us to seek emergency help to secure our home. I ordered our original door in July 2021. This one failed withint 6 months and needed to be replaced. It took a year to replace properly and the wrong door was provided. It then took another year to replace finally. The new door failed within 1 week. Horrible bowing, warped and misfit door with screws that shifted and clearly a terribly manufacturered item but the reseller continues to insist its a safe and reliable. This has been a constant headache and repeatedly need to take clear evidence of the issues - which there are many and well documented!
7 maj 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Kristin,
I'm sorry to hear of your experience which has left you dissatisfied with your door.
The safety of our customers and their homes is paramount to us so we are working quickly to resolve your current issue which is not allowing you to lock your door property.
The support team have requested the installers book an urgent return visit as soon as possible to resolve this for you.
Regarding your previous issues and the delays you have had with remake doors taking a year to resolve, I will need to investigate this further and respond to you as this is outside of our usual turnaround of an issue, for which I can only apologise.
We absolutely do not think it is acceptable for a remake door to take a year to replace nor have I heard of this happening before.
Our standard process once we have received sufficient evidence of a fault is to send out replacement parts as quickly as possible, if a remake slab is required this usually takes 14 days.
I will leave you in the capable hands of our support team for your current issue and contact you directly in regard to the historical issues you have had.
Kind Regards
Katie
Door installation
We had our new door put in today by very professional and considerate installers Gavin and Callum from Martindales . They were happy to explain everything in detail and give solid advice we are very pleased with the door and would recommend thanks guys.
15 maj 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Mr Timson,
Thank you for sharing your experience and ordering with Timber Composite Doors.
We'll pass your feedback on to the installers, we're so pleased they have done such a fantastic job.
Thanks again for recommending Timber Composite Doors.
Kind Regards
Katie
Beautiful traditional looking door
Door is just as we requested - and looks even better than we’d hoped
12 maj 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Eileen,
Thank you for sharing your experience and ordering with Timber Composite Doors.
I've had a quick look over your installation images and your new door looks fabulous!
Kind Regards
Katie
Excellent quality
Excellent quality, super fast service, whole experience from beginning to end easy. Delighted with product, better than expected, would recommend.
2 maj 2024
Svar från Timber Composite Doors
Hi Christopher,
Thank you so much for the 5* review and for ordering with Timber Composite Doors.
I'm thrilled to hear you've had such an amazing experience!
Kind Regards
Katie
From ordering replacement front and…
From ordering replacement front and back doors together with new French doors the process with this company was effortless all the way to fitting, very professional and cannot thank them highly enough. I will not hesitate to recommend this company to family and friends.
1 maj 2024
Svar från Timber Composite Doors
Hi Gordon,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are over the moon you found the full process effortless and to hear of your recommendation, thank you.
Kind Regards
Katie
Svar från Timber Composite Doors
Hi David,
Thank you for sharing your experience and ordering with Timber Composite Doors.
Kind Regards
Katie
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