Second time ordering from Timber Composite Doors, and once again, excellent service and product. Fast efficient survey, fitting was excellent and we're really pleased with the new front door.
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really good experience with this company. Liked the website which allows you to play around with designs and gives complete transparency on prices. Good customer service from the company who answered... Se mer
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Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Se mer
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Go0d response to all our enquiries. Quick and efficient service. Good price too. The only let down was on some of the final finishing, caulking etc but considering the fit was to an old building the... Se mer
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Företagsinformation
Om Timber Composite Doors
Skrivet av företaget
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Kontaktuppgifter
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Storbritannien
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Svar från Timber Composite Doors
Hi Stephen,
Thank you so much for the 5* review and ordering with Timber Composite Doors.
Kind Regards
Katie
Fabulous door which looks great!!
Beautiful door and frame which looks great and now offers us the security we wanted at the front door. The installation went really well and now our front entrance looks fantastic. Would highly recommend this company for product and service!
24 april 2024
Svar från Timber Composite Doors
Good morning Mark,
Thank you for taking the time to share your experience and ordering with Timber Composite Doors.
It's always great to hear we have made a difference in a customer's home, I'm so glad we could assist you!
Kind Regards
Katie
Excellent composite front door!
I recently purchased a new composite front door and from the online design process through to the fitting it has been an extremely smooth process. The quality of the door is excellent and the customer service has been first class throughout with really quick responses to my emails. Superb door and service. Thank you!
23 april 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Dave,
Thank you so much for sharing your experience and ordering with Timber Composite Doors.
We are so pleased that you have been left nothing short of satisfied with your new door and the service you have received.
Kind Regards
Katie
Svar från Timber Composite Doors
Good morning,
Thank you for taking the time to share your experience and ordering with Timber Composite Doors.
Kind Regards
Katie
Cheaper heating
Had a back door 4 years ago, quality great, fitting great. The new front door the same,quality.speed and cleanliness great. 5 stars !!
18 april 2024
Svar från Timber Composite Doors
Good morning,
Thank you for leaving us a 5* review and ordering with Timber Composite Doors.
I’m so glad to hear you had a fantastic experience from start to finish, both your doors look great!
Kind Regards
Katie
Great door and very competitively…
Great door and very competitively priced. Quick to arrive and support have been responsive for the couple of questions I asked.
Neighbour has asked me where I got the door from so clearly looks good.
17 april 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Good afternoon,
Thank you so much for your positive review and ordering with Timber Composite Doors!
Feedback is essential for us and it is particularly wonderful to receive comments such as yours to know we're delivering on our goals of quality and price!
Kind Regards
Katie
Amazing customer service easy to place…
Amazing customer service easy to place order fantastic communication and pleasant staff to deal with
16 april 2024
Svar från Timber Composite Doors
Hi there,
Thank you for sharing your experience and ordering with Timber Composite Doors,
It really does make everyone's day here in the office to hear we provided amazing customer service!
Kind Regards
Katie
Great door, great service
Great door, great service, no hard sell and nothing was ever too much effort. And of course the price. Cheapest I could buy at the quality I wanted what’s not to love
4 april 2024
Svar från Timber Composite Doors
Hi Colin,
Thank you so much for sharing your experience and ordering with Timber Composite Doors.
I'm so pleased to hear you are happy with the service, price and quality of your new door, this is music to my ears.
Kind Regards
Katie
Ordering service was great
Ordering service was great, delivered when said, door was great.
2 april 2024
Svar från Timber Composite Doors
Hi Ian,
Thank you for taking the time to share your experience and ordering with Timber Composite Doors.
Kind Regards
Katie
Great product and service
Surveyed then delivered on time as promised, work carried neatly and carefully. The door is good quality and with fitting value for money.
9 april 2024
Svar från Timber Composite Doors
Hi Martin,
Thank you for taking the time to leave us a review and ordering with Timber Composite Doors.
I will pass your feedback over to the installers, we agree they are fantastic at what they do!
Kind Regards
Katie
Svar från Timber Composite Doors
Hi,
Thank you for taking the time to share your experience and ordering Timber Composite Doors.
Kind Regards
Katie
Svar från Timber Composite Doors
Good morning,
Thank you for your 5* review of Timber Composite Doors and ordering with us.
I'm so pleased to hear you had a great experience from start to finish.
Kind Regards
Katie
Great process from start to finish
Great process from start to finish. Quoted online, called up to clarify a few things, survey and fitting all great
26 mars 2024
Svar från Timber Composite Doors
Hi Bob,
Thank you for your 5* review of Timber Composite Doors and ordering with us.
I'm so pleased to hear you had a great experience from start to finish.
Kind Regards
Katie
Svar från Timber Composite Doors
Hi John,
Thank you for taking the time to share your experience and ordering Timber Composite Doors.
Kind Regards
Katie
The installer worked tireless
The installer worked tireless, even though it was a wet and windy day. Cleaned up the job site. Was extremely courteous and polite.
27 mars 2024
Svar från Timber Composite Doors
Hi John,
Thank you for the lovely review and ordering with Timber Composite Doors.
I appreciate your kind words for the installers, it certainly doesn't sound like the best weather conditions so I will be sure to pass your feedback on.
Kind Regards
Katie
Wouldn't correct their own mistake.
I ordered a door with no installation as my builder was going to fit the door. The door and side/top glass all came as separate parts. Timber composite doors admitted this was incorrect as it should have been delivered as 1 entire unit but instead of correcting it they sent me connection strips and refused to replace their mistake. Would not recommend using them as they are only interested if there is no issues.
27 mars 2023
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Sophia,
I'm sorry to hear your order arrived incorrectly which has left you dissatisfied with your order with us.
Looking at our records it looks as though your order was delivered in November 2021 and the issues with your order were raised to us back in March 2022.
Upon your confirmation parts were missing from your order, our manufacturer confirmed a replacement toplight would be required as the deduction for the coupler has not been completed and had been missed, an unfortunate manufacturing error.
Looking over the issue a new toplight along with a coupler and covers were sent to your property to correct the error which was delivered on 17/03/2022.
Since then we have not received any communication from you and your case has been marked as resolved, should you be experiencing any further issues please feel free to give us a call or email support@timbercompositedoors.com
Once again I'm truly sorry for the problems you encountered with your door, it is equally frustrating for us as we aim to deliver all customer's orders seamlessly and with ease.
Kind Regards
Katie
High quality door, great service.
High quality product, smooth service, love the fitted door and we even got to keep our cat flap.
14 mars 2024
Svar från Timber Composite Doors
Good morning,
Thank you for taking the time to leave us a review and ordering Timber Composite Doors.
Kind Regards
Katie
Only giving 2 stars as the door looks good
Only giving 2 stars as the door looks amazing. Ordered a Solidor front door from this company. Seemed very helpful during the sales process, we wanted a very specific door pull type which the online design tool wouldn't allow us to put on. Reached out directly and put the order in as all seemed OK to put the door pull that we wanted on. When the installers arrived with the door we noticed that the incorrect door pull was fitted, however as they had already ripped out the old front door we had no choice but to continue the install, they said they will make a note and we should reach out to Timbercompositedoors.com which we did.
I was at work so missed the installers but when I arrived back the door knob that was installed was not central, the door was not closing flush and is sitting 7mm out on the top, flush at the locking point and then 7 to 8mm out at the bottom causing the door to start bowing. Finally after arguing and taking to social media Timbercompositedoors.com sent out the correct door pull and arranged for the installers to come back. Installer came back a week ago said really sorry no one has told us that we need to fix the install they just told us to sort the door knob and the door pull, but the door hasn't been correctly installed and he could see several install issues. Contacted Timbercompositedoors.com again and still they have not arranged to get the install corrected, which the longer that it is left the higher chance of creating a permanent bow in the door. If you are desperate to get a solidor I would honestly wait and pay a little extra and get a local company out or use Timbercompositedoors.com quote to negotiate the price with you local company, the aftercare is absolutely useless with Timbercompositedoors.com and they do not care about their customers. We will be looking at taking further action via the credit consumer act as we thankfully financed the door and are protected under the act. FYI the door was fitted in January and we are now in Mid March.
21 mars 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Amrik,
I’m sorry to hear you are not satisfied with the after-sales service you have received.
I have looked into your complaint and I can see our support team are actively working on your case and communicating with the installers to remedy the situation.
In regards to the fingers pulls you advised arrived incorrectly, before approving your order a request was made to change the spec of the door and with this, the fingers pulls requested to be changed to escutcheon covers, we also sent images over before you approved your order to show what they would look like and we were advised to go ahead.
Although finger pulls were not ordered we sent these out free of charge as a gesture of goodwill due to the problems you had reported on our Facebook page.
On Martindale's attendance, they had been instructed to check the alignment of your door and check for the bow in the slab along with fitting the pull knob and finger pulls.
Upon receiving the site visit report back the fitters have confirmed there is a 2mm bow in the door which is within tolerance however would need a 2nd visit to correct the frame alignment as they had run out of the allocated time to correct this.
Your case has been requested to be booked as a priority to make the adjustments as soon as there is an available slot in the diary, I can see the team fed this update back via email however I will ask a member of the team to contact you with an update today.
Once again I am truly sorry for the issues you are experiencing with your order but I would like to assure you we are working hard to remedy the situation.
Kind Regards
Katie
Great workmanship and cleaned up after…
Great workmanship and cleaned up after themselves
11 mars 2024
Svar från Timber Composite Doors
Good morning John,
Thank you for sharing your experience and your 5* review of Timber Composite Doors.
Kind Regards
Katie
Friendly and efficient throughout
Friendly and efficient throughout. Always willing to answer questions, accommodate my changes, and the door itself is excellent quality and attractive.
28 februari 2024
Omdöme utan inbjudan
Svar från Timber Composite Doors
Good morning Janice,
Thank you for taking the time to leave a review and ordering with Timber Composite Doors.
Kind Regards
Katie
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