Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers t... Se mer
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... Se mer
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explai... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy with our next order.
Very happy with our next order.
We’re a trade customer and have ordered from Tile Mountain over the years.
Always very good service from start to finish!
We were unfortunate enough to receive few chipped/broken tiles and Misbah dealt with it very swiftly, got us replacement tiles the next day.
Thank you
9 juli 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
would advise anyone ordering tiles to…
would advise anyone ordering tiles to avoid horrible company to deal with , ordered tiles that came 2 weeks late unboxed an opened so batch numbers couldnt be checked , turned out there was 2 totally different shades in the feature tile we ordered, this wasnt seen to tiler had fitted the tiles , company blamed us for not checking the batch numbers that they didnt send, all tiles had to be removed an bought from another shop to replace the defected tiles
3 juli 2026
Omdöme utan inbjudan
Svar från Tile Mountain
Hi Chris,
We are very sorry to hear about your experience and that you were disappointed with both the delivery of your order and the issues you have described with the tiles.
We understand how disappointing it must have been to discover that two different shades of the feature tiles had been supplied, particularly once the tiles had already been installed. We appreciate the disruption this has caused and the impact this had on your project.
We have contacted you directly to discuss this further and are pleased to have been able to offer a goodwill gesture as a sincere apology for the issues you experienced.
Best wishes,
The Tile Mountain Team
Great customer service
Great customer service. Very quick in responding. Easy to talk to on the phome. Reasonable prices.
19 juni 2026
Tiles out of stock when ordering
Tiles out of stock when ordering, told they would be in following week. Following week came and went and still out of stock. Went elsewhere and delivered 2 days later.
Good website but order in stock items as timescales unreliable
19 juni 2026
Svar från Tile Mountain
Hi Jon,
We are very sorry to hear that your order was delayed due to stock availability and that the timescales did not meet your expectations.
We have contacted you directly so we can look into this further and better understand what happened. We hope to resolve this for you as quickly as possible.
Best wishes,
The Tile Mountain Team
All tiles delivered intact in a very…
All tiles delivered intact in a very nice package. The driver/delivery person was courteous, Delivered on time that was confirmed in advance. Overall very good service at a very good price.
26 juni 2026
Brilliant service and very quick to…
Brilliant service and very quick to reply if you have any questions
25 juni 2026
I only requested samples but they came…
I only requested samples but they came very quickly allowing me to make an informed choice.
18 juni 2026
brilliant customer service
very good service reported damage to delivery which was dealt with quickly and efficiently by Seemab received replacement tiles 2 days later will use this company again
7 juli 2026
Omdöme utan inbjudan
terible customer service and hell and…
terible customer service and hell and all to get the broken tiles sorted and still nothing after 2 weeks
25 juni 2026
Svar från Tile Mountain
Hi Mathew,
We're very sorry to hear about your experience and understand how frustrating this must have been.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the delay in resolving the issue with your damaged tiles.
Please be assured that we are currently reviewing your case and are working to reach a resolution as quickly as possible. We appreciate your patience while we investigate this further and will be in touch with you as soon as we have an update.
Best Wishes
The Tile Mountain Team
Really pleased with tiles
Really pleased with tiles, delivery etc.
Unfortunate that you dont take returns. I ordered extra and the tiler had alreasy added spare so we have a couple of boxes left and the money back would have been really helpful.
25 juni 2026
Nice staff and good prices 👏
25 juni 2026
Second order from Tile mountain and…
Second order from Tile mountain and just as good...delivery is fast and helpful.
18 juni 2026
I’m really pleased with the tiles I…
I’m really pleased with the tiles I bought lots to choose from will be buying again
25 juni 2026
Delivery services
MISBAH was very helpful and he made sure to answer for my enquiries very promptly.
9 juli 2026
Omdöme utan inbjudan
Returning customer
Easy to place an order, delivery was prompt and free. This is the second time we’ve ordered from Tile Mountain, and will definitely be coming back again
24 juni 2026
Great experience & slight issue resolved very efficiently
Great experience arrived when it was scheduled - A broken tile but resolved very efficiently by Rabia Idrees - Thank you
8 juli 2026
Omdöme utan inbjudan
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