Tiffany Omdömen 

Absolutely appalling customer service,I sent a bracelet back for repair to be sent totally the wrong bracelet back (which was much cheaper than mine)There was no apology and was asked to return it so they can send mine back .They received the one I was sent 4 days ago and I have not heard from them even called and spoke to someone who said they would email me back which of course they never did I would never recommend them and looking at the trust pilot reviews maybe need to think about shaping up their customer service team, as a big name it’s got zero customer service.

Ordered item for my daughter’s birthday, informed DPD would deliver this evening. Cancelled evening plans and ‘Stalked’ the delivery by DPD tracking but then received a message that they tried to deliver but failed. DPD did NOT attempt to deliver and photo supplied is not my house.
Disgusted and will now miss her birthday
When will companies wake up to how shocking these delivery services are?

Horrible horrible store at Bond Street. I came in with my partner hoping to see and potentially choose an engagement ring. The process was so deflating that we actually just left in the end. As a couple this is an exciting new part in your life and this should have been a memorable experience, however, this is quite the opposite. We arrived and I asked to look at a few rings in the display and the lady just grabbed them and showed me instead of asking me to sit down and make sure we are comfortable at this point we were quite annoyed. She didn't make any comments as to whether the rings were nice whether they looked good it was just quite an awkward process and when you come with the intention to spend a large amount of money on an engagement ring, you expect the service to be 10 out of 10 however it wasn't. Heavily disappointing as I have shopped with Tiffany previously and this is by far the worst experience and I won't be returning.

Popped in to Tiffany &Co in Westfield shopping centre and were given 5⭐️ service by Alex, thank you so much. You’ve restored our faith in your company after being let down a little by Bond Street store.
We’ll be back!!

I recently purchased online the Olive Leaf Stud Earrings in Yellow Gold with Pearls from Tiffany & Co. expecting the renowned quality the brand is known for. Unfortunately, the experience has been far from what I anticipated.

Upon receiving the earrings, I was immediately disappointed to find that one of the pearls was clearly scratched something that should have never passed quality control. Additionally, the craftsmanship was appalling with noticeable gaps between the pearl and the gold setting. This was a stark contrast to the images on Tiffany’s website, which depict perfectly fitted pearls with no visible gaps.

To make matters worse, the customer service was initially responsive asking for images of the defective earrings. However, after sending the requested images I received no further communication. This lack of follow through is particularly frustrating, especially as these earrings were meant to be a special gift for my mother’s 50th birthday, which is now ruined.

It seems that Tiffany & Co. may be relying too heavily on their brand name while neglecting the quality and service they were once known for. I would caution potential buyers to carefully consider whether they are truly getting value for their money, as my experience has been deeply disappointing.

Very good items, well wrapped and arrived within 1 day.

I am utterly disappointed and disgusted by the service I received from Tiffany & Co. I purchased a necklace, expecting the high quality and exceptional customer service your brand is known for. However, the necklace broke within just four days of use, which is unacceptable for a product from a luxury brand.

I immediately contacted customer service, sending three emails, and had to wait an outrageous two weeks just to get a response. When I finally received a reply, I was told to return to the store. Upon doing so, I was informed that I would need to pay for a refund. This is absolutely unacceptable and adds insult to injury.

This experience has completely shattered my trust in Tiffany & Co. and tarnished it’s reputation in my eyes. I expected far better from such a prestigious brand. I am deeply disappointed and would strongly caution others to think twice before purchasing from them.

Husband bought me a bracelet from Tiffany on our New York trip which broke a few months later. I emailed them and they were super helpful and arranged for me to return it for a free repair. They repaired it and despatched back to me only it never arrived. The tracking information never updated and it was lost. After a lot of arguing with them, they advised it had been incorrectly labelled hence being lost and after more arguing agreed to send a replacement. That arrived and despite being very clear, they sent the wrong size. Luckily it did fit but only just as I have tiny wrists! However, I am now having to get the clasp repaired on it and already had to get the little metal loop that the bow charm hangs on repaired as it broke the same way the first one did. Really shoddy quality and not what you expect from a brand like this. Wouldn’t buy from them again. Giving two stars as the staff in store were lovely but the aftercare and quality are poor. A gift from my husband to remember a lovely trip just sat in a box unable to be worn!

A huge thank you to the staff/manager at Tiffany & Co opposite Covent Garden tube for being so professional, kind and caring when my friend fell unwell outside your shop. You were lovely and great ambassadors for your shop. Best wishes for 2025!

Just received a silver bracelet to match a necklace and so disappointed in difference in quality you would think it was a fake if you were buying anywhere else than from directly at Tiffany. The edges on half of it are sharp and unfinished, the silver is black and tarnished in other areas. Didnt realise Tiffany jewellery was such poor quality considering the expensive prices, let down someone as a present for xmas they are so disappointed. Need to return

Website wouldn't recognise my UK delivery address after I placed the order, no notification sent. Spoke to them over the phone on Thursday to place the order and emphasised that I needed it by Friday. They guaranteed me that it would be sent before 1.00pm. Friday morning I received a message to say that it hadn't been sent but would go immediately. Nothing arrived on Saturday. Totally useless customer care; perhaps it should be "Customer Don't Care".

I would have given them -10 stars if the option was available. I bought a bracelet for son's 18th birthday back in March 2024 and come early November 2024 the clasp on the bracelet stopped working. I sent the bracelet back to them as they requested in the hope that they will get this repaired or replaced as it was not even one year i have bought this bracelet. To my surprise they sent me an email saying it will cost me around £85.00 to have this repaired and i questioned them about the warranty on the product and they replied back saying they do not give warranties on their products. I thought every retailer / manufacturer would at least have one year warranty on their products and especially this company who charge a mountain for their products. But they were adamant that either i pay the repair charge and have my bracelet sent back to me. they did say that they will warranty the repair for one year and i thought that this was a joke as how can they warranty a repair for a year but not the actual manufactured product. i think they produce all their expensive products in back of a garage hence the product as absolutely rubbish and not worth the money.

Too much gone wrong, firstly lied to by the Westfield branch advising that they don’t do repairs then about 3 weeks of chasing calling no answer to calls or emails just very poorly run

Promised a collection of my goods but they have not arrived and no communication to let me know

Called their store more than 8 times no answer
Once you’ve spent your money here it’s done and you will receive excellent substandard service

Go back to being something of a luxury brand that actually care about your customers instead of trading cheap tat. Because of your name

Had the most awful experience today in Tiffany in Harrods . Wish I had read all these reviews.
Service what service !!!
Never again that’s it …..
After waiting 25 minutes for a ring I ordered and was told was there . I told them to refund my money and I would shop elsewhere. Only then did they fasten up the gifting etc .
No thank you…. just blank disinterested faces .
I had been served by Fatemeh originally who was delightful. Fatemeh was not there today and everything was appalling.

I have had a Paloma Picasso pearl bracelet since Christmas and it snapped suddenly for no reason in October. I’ve been trying to arrange to have it repaired. They emailed back stating they would repair the ‘necklace’ for £75. I’ve gone back and said it’s a bracelet and I’ve had no response since! Awful customer service.

My experience was appalling. I ordered a pair of earrings costing nearly £8,000. They arrived four days later (supposed to be next day delivery) and we found it absolutely impossible to open the velvet box. The catch was completely jammed and would have to have been prized open with a screw driver. We rung customer services who suggested we prize the box open without damaging it and send it back for replacement. This would not have been possible so we insisted they send us a new box before we prized the old one open or we would just return the item. This took ages to arrange as the assistants manager had to be consulted at every stage and he kept insisting we must not damage the box. Another four days we received a box in the post. The earrings are 7 inches long and they sent a box les than 4. They couldn’t even send the right box. We are sending everything back for a refund and I am only hoping this will not be a problem. I have never even seen the earrings, but the experience so far has already spoilt this experience for me and I no longer trust Tiffany’s.

Still going round in circles more than 2 weeks after returning a faulty bracelet! They haven’t logged any of my phone calls promised my complaint has been escalated to a manager and 8 days later I’m still repeating myself over and over again! They are still asking for another £75 to repair the clasp that should have been repaired a few weeks ago but was sent back in the same condition! Do yourself a favour and don’t spend a penny of your hard earned money on their over inflated priced jewellery and their customer service is the absolute worst I have ever experienced

Ich war gestern im Düsseldorfer Store um meine Tiffany Armbänder zur Reparatur abzugeben. Uns hat der nette Stefan Derichs betreut, wo wir auch ein großes Lob aussprechen können. Alles wurde schnell und unkompliziert abgewickelt.
Vielen Dank dafür! :)
Nun warte ich vier Wochen, bis ich die tollen Stücke wieder abholen darf.
Liebe Grüße aus dem netten Tal ! ☺️

I received my red heart necklace in February but the enamel has chipped off so I sent to them expecting it to be re-done but they wanted to charge £75 I tried complaining saying I never take it off so not sure how it got damaged- their response was perfume, alcohol and acetone can damage it !! Really disappointed this was a special birthday present from my boys now ruined