Three UK Omdömen 

Helped me with my broadband so can get connected again

Great staff and very knowledgeable also very efficient

Rachel was really helpful in changing my phone and nice and pleasant.

Aaron was exceptional, so helpful, and cheerful with it

John helped me get my esim sorted. Took over an hour because of difficulties outside his control but he was great the whole time.

Friendly, informative and helpful staff.

I have been with Three for many years through many contracts. I bought a new Phone with a Three contract and simply wanted to transfer my old Three pay as you go monthly number to be on my new account. Spoke to an agent for a while and he refused to port my old number to my new number because it is on the same network. (???) The agent also had a really confusing way of writing, that at times was difficult to decipher in trying to sort this issue. The agent also refused to escalate this matter to senior management.

He suggested i need to go through the hassle of porting my number to a different Network, waiting a day and then port it back to Three. As a consumer, this seems ridiculous and means I would have to be without my phone connection for a number of days whilst the number bounces back and forth through providers.

This is frustrating and feels like punishment because of not going through Three's "Official" upgrade route, using a provider like fonehouse to obtain a much better deal on a phone than Three are providing. Seems like existing customers getting the raw deal again.

I'm willing to bet Three's customer service representatives will blame the PAC system or Ofcom rules to brush this issue off. After doing some research, it looks like it's a mix of how the UK's central routing infrastructure is built and how mobile networks protect their profits. i.e Three could make this simpler, but refuse to, because they want to overcharge loyal customers, and make it difficult to sort out if you dont play their expensive upgrade game.

Three has full control over its own subscriber database and could build an internal tool to overwrite the phone number on Account B with the number from Account A and close Account A.

It feels like Ofcom should step in and be able to challenge this issue as i'm pretty sure i'm not the first person this has happened to.

Came in over a week ago with my partner and Trish sorted us out two new phones and made the process very easy and simple for us. Trish was very friendly and we all had a nice conversation. P.s.sorry it was a late review!!!

My THREE 5G broadband contract was guaranteed at 25mbps
at times it dropped to less the 5mbps and all the streaming and internet was impossible

I complained , THREE said to run diagnostics , no change
it failed multiple times

THREE said to run diagnostics , still no change , several times

I asked THREE to let me go before end of contract, the service eas not fit for purpose

reluctantly they agreed , stating no penalty charges would apply

THREE then threatened me with multiple text messages , emails , hours of phone phone calls , demanding exit fees

in spite of them agreeing no exit fees, and all of this evidenced from the online conversation transcript , which fortunately I had retained

some 4 - 5 weeks later they relented and acknowleged their mistake

The stuff in the Workington shop in Cumbria are by far the greatest team, have helped us with some many things doesn't matter the length of time it takes have well and truly gone above and beyond. Thank you

I was very angree with the staff and they were very professional and helpful I must appologise and thank them for there help

Anisa is so kind, helped me so much I am very grateful that she served me. They gave me a contract 2 years ago thag I didnt know that I had as my English is not the best, she was so patient she called customer service for me and stayed on the phone with me explaining them everything and then explaining it to me. She got to resolve it and she gave me a good deal on my current contract and my kids contracts. Thank you, really grateful

Urveesha she was very very helpful to me, she was very friendly, helpful and efficient. she explained everything to me very well.

urveesha was such a great help. Amazing experience, explained everything to us and was very patient. also helped us save a lot of money and get us the best deals. Very friendly and great customer service

Urveesha was an amazing help!! We can in quite late and she managed to help us manage our businesses and separate accounts within the hour. She explained everything perfectly, also notified us of the deals we could get by transferring names and getting nearly £60 off our contracts!! Everyone was so friendly and helpful. Thank you so much

3 have now resolved my issue. Reinstating what i was entitled via top up bundle rather than the standard exessive standard charges. Dont let this happen to you. Absolutely appalled. Took sim package out with 3 good mins, data and text. When topping up again charges extortionate. Went onto basic charges. If a package deal is taken out initially it should be honoured when topping up. 71 years old I don't need this aggravation

The people were absolutely brilliant..

Very pleasant service; the staff—Ms. Kasia in particular—are very friendly, helpful, and ready to offer advice. I highly recommend it.

Ben the assistant was great very helpful knowledgeable none pushy found perfect deal and even saved my partner 40 percent off her current deal with O2 really pleased with service and deal thank you Ben

Amanda was so helpful and clear in terms of the contract and how to use my new WiFi from 3.