Urveesha was an amazing help!! We can in quite late and she managed to help us manage our businesses and separate accounts within the hour. She explained everything perfectly, also notified us of the... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well done 3 mobile shop workington cumbria , once again i called to upgrade my phone and plan and received 5star 🤩 treatment . Nothing too much trouble , all the girls in the shop were pleasant and p... Se mer
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went into the three shop in Truro today to replace my sim card as it was faulty and also to take out a new contract. I was served by Simon and he was simply brilliant from start to finish. Efficient,... Se mer
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I recently purchased an iPhone 17 Pro Max on contract from the bracknell store and the service I received from Steve and Vincent was excellent. Both were extremely helpful, friendly and professional t... Se mer
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Företagsinformation
Om Three UK
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
Storbritannien
- www.three.co.uk
4,6
Utmärkt
70 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience Grace and Jo were…
Great experience Grace and Jo were super helpful
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi May, thank you for the wonderful feedback. We're delighted to hear that Grace and Jo provided outstanding assistance with a warm and calm approach, making the entire experience positive.
- Three Social Media Team
David was excellent in helping me with…
David was excellent in helping me with my plan
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hey Anna, we're delighted to hear David was able to help you with your plan and make the experience a positive one. It's great to know you received the support you needed. Thanks for taking the time to share your feedback! 😊💚
-Three Social Media Team.
Explained everything clearly
Explained everything clearly. Great and polite service
Fahim was spot on. Thanks
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
We truly appreciate your feedback, Andrew. It is wonderful to know that Fahim provided complete clarity and top-tier professionalism during your interaction. – Three Social Media Team
James was so very helpful and out ne at…
James was so very helpful and out ne at ease. Listened intently to me.
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Love hearing this, Carol ✨ We're delighted that James attentive approach and caring support made such a positive difference 💙
- Three Social Media Team
Staff understood my concerns and…
Staff understood my concerns and explained my options fully.
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi Dianne, thank you for the wonderful feedback. We're delighted to hear that our team delivered outstanding assistance, took the time to listen to your needs, and guided you through the available options clearly, making the entire experience smooth and hassle free.
- Three Social Media Team
Im very happy with the service i…
Im very happy with the service i received from Sania today.
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Thanks for sharing, Isha! 🎉 Sania clearly worked some magic, and hearing that you had such a great experience truly makes our day. 🥰 - Three Social Media team
I came to three in a panic but left…
I came to three in a panic but left relaxed and sorted. Maryam was so help full and exsplaine everything. I’d like to say a big thank you. Victoria center store
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi Andrew, thank you for the amazing feedback. We're delighted to hear that Maryam at our Victoria Centre store provided clear and thoughtful support, helped you resolve all your concerns, and ensured a smooth and stress free experience for you.
- Three Social Media Team
Svar från Three UK
Hi Pauline, thank you for your review. We're delighted to hear the team in store made such a positive impression and helped make your visit an enjoyable one.— Three Social Media Team
Svar från Three UK
Hey Andrew, we're glad to hear you had such a positive experience. Thank you for the feedback.
-Three Social Media Team.
Voucher declined at Electric Jungle for…
Voucher declined at Electric Jungle for £1 coffee.
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi Mohammad, we're sorry to hear that your £1 Coffee reward was declined at Electric Jungle. Please note that, to help ensure a smooth and secure redemption experience, all Café Nero codes have a 1 hour redemption window. Once a code is activated, it must be used within 60 minutes, after which it will automatically expire. We recommend only activating the code when you're ready to make your purchase to avoid any issues. Further, if you still need any assistance, as we can't review account details on Social Media, you can reach our chat support team at https://bit.ly/3C43TKN. They are available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm. The team will check everything for you and guide you through the next steps.
-Three Social Media Team
Ben was very helpful.
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hey there! Thank you so much! We're really glad Ben gave you an excellent experience. 🥰 - Three Social Media team
Carys who dealt with me absolutely…
Carys who dealt with me absolutely fabulous
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi Frank, thanks for taking the time to leave a review. We're delighted to hear Carys made such a positive impression and provided a great experience during your visit.— Three Social Media Team
Had problems switching to eSIM on a new…
Had problems switching to eSIM on a new phone. Went to the store in Burton on Trent and was sorted super quick by knowledgeable staff member Josh.
Excellent service.
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi Sean, thank you for the fantastic feedback. We're delighted to hear that Josh at our Burton on Trent store provided quick and thoughtful assistance, helping you resolve your switching concern and ensured you had a great experience throughout.
- Three Social Media Team
Svar från Three UK
Hey Gordon, we're glad to hear you had such a positive experience. Thank you for the feedback.
-Three Social Media Team.
Antonia was fabulous
Antonia was fabulous, very friendly, she made everything very simple and straightforward, thank you very much for the great service
24 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Glad to hear Antonia provided such friendly and easy service, Lindsay. Thanks for the 5-star review! ⭐😊
-Three Social Media Team
Kevin and Jamal were great
Kevin and Jamal were great! Helped us sort out new phones.
23 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Thank you for your lovely feedback, Nate! We're delighted to hear that Kevin and Jamal provided such outstanding support. ✨ - Three Social Media Team
Follow-up to my earlier review
Follow-up to my earlier review
This is a follow-up to my previous review about Three’s handling of my broadband cancellation and equipment return.
Despite returning the hub and providing evidence, Three continues to demand £90 for allegedly unreturned equipment. I have escalated the dispute to CISAS (case 745195).
Worse, I have now received a letter threatening debt collection and possible credit-reference reporting if I do not pay the disputed amount. I have complained to Three again and requested that collection activity and adverse credit reporting be put on hold.
Three has also claimed it could not contact me, despite continuing to send emails and texts.
I am seeking removal of the £90 charge, an apology and fair compensation. The dispute remains unresolved.
Update in response to Three's reply to this review:
Thank you for responding, but this simply directs me back to the online chat and complaints form — the very processes I have already used without resolving the issue.
I have raised a formal complaint with Three and escalated the dispute to CISAS (case 745195). I have provided evidence that I returned the broadband hub, yet Three continues to demand £90 for allegedly unreturned equipment and has now threatened possible debt collection and credit-reference reporting.
Three has my contact details and has continued to contact me by email, text and post to demand payment but not to resolve the complaint. If you genuinely want to resolve this, you could contact me directly by telephone or by email from an address that accepts replies, rather than sending me around the same support channels again.
Why am I still having to chase Three to correct a charge that I dispute and have provided evidence to challenge? Please have someone take ownership of this complaint, review the evidence and contact me with a substantive response, rather than another generic referral to chat or the complaints form.
23 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi Matthew, we're sorry to hear this situation remains unresolved. We understand how concerning it must be to continue receiving demands for payment and debt collection warnings when you've already provided evidence that the equipment was returned and have an active dispute in progress. We'd like the opportunity to review this further. Please contact our support team here: https://bit.ly/3C43TKN. They are available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm. They'll be able to review the account history, discuss the charges you've mentioned, and look into the concerns you've raised.
If you do wish to take this further and raise a case, you can also contact our Customer Relations team here: https://bit.ly/3uJlOrF, and they'll take a detailed look at your concerns and ensure everything is properly reviewed and addressed.
- Three Social Media Team
Broadband unfit for purpose and stressful customer service
I honestly can’t think of anything that went right.
The broadband speed was just 6 Mbps, making the service clearly unfit for purpose. I couldn’t register the app or receive a verification code on my phone, which made even speaking to an advisor a time-consuming and stressful process.
I cancelled my contract immediately, yet I’m still receiving monthly bills. Repeated, tedious calls to customer service have assured me that everything is settled, but the bills keep coming.
I deeply regret ever signing up for Three Broadband. My advice is to stay away if you value your time and peace of mind. What should have been a straightforward service has turned into an ongoing source of frustration, wasted time and unnecessary stress.
23 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi Shelley, we're sorry to hear about the experience you've had. We can understand how disappointing it must be to deal with slow broadband speeds, difficulties accessing your account, challenges receiving verification codes, and continued billing after cancelling. That's certainly not the level of service we'd want you to receive. We understand how important it is to have a broadband connection you can rely on.
You can check coverage in your area by entering your postcode and address here: https://bit.ly/2ThkuKd
As we're unable to review account details via Social Media, please contact our Home Broadband Support team at https://bit.ly/3MQgrfW. They're available Monday to Friday from 8am to 8pm and on weekends from 9am to 8pm, where they'll be able to review everything and guide you through the next steps.
Three Social Media Team
Overcharged
Overcharged. Add on that I did not request has been put on my account. Impossible to get through to customer service that can help. Avoid.
23 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hi John, we're sorry to hear about the experience you've had and understand your concerns regarding the charges on your account and the add on in question. As we're unable to review account details via Social Media, please contact our chat team at https://bit.ly/3C43TKN. They're available Monday to Friday, 8am to 10pm, and weekends, 9am to 8pm. They'll be able to review your account, check the charges and add-on in question, and guide you through the next steps.
- Three Social Media Team
It is great experience with three sim .
It is great experience with three sim .
They provide good service .
23 oktober 2026
Omdöme utan inbjudan
Svar från Three UK
Hey Shivakumar, you've just made our day. We're delighted to hear you've had a great experience with your Three SIM and that the service has met your expectations. Thank you for sharing your kind feedback.
Three Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.