Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... Se mer
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Plats
Byt platsUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress f... Se mer
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Visited the 3 store in St James Edinburgh after a subpar visit at my home store. Met Guvvy the assistant manager who after two minutes of conversation told me the phone I would probably buy, talked th... Se mer
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Jemimah helped me get a new phone. She was very knowledgeable and recommended a phone for exactly what i needed. Great service and didn't take long at all. I would definitely recommend!
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Företagsinformation
Om Three UK - 3Store Edinburgh St. James
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, Storbritannien
- 01315572308
4,9
Utmärkt
180 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jay and Arif were a great help this morning! Fixing my sim issues and providing my mum with help and advice.
My experience was lovely
10 augusti 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Thanks for sharing, Georgia! 🎉 Jay and Arif clearly worked some magic with your SIM and gave your mum the best support. Hearing this truly makes our day! 🥰 — Three Social Media Team
Jemima and Jamie were so helpful and…
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and kindness. 3 store in St James Centre Edinburgh
8 augusti 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hey Sam, thanks for sharing your feedback. We’re really glad to hear Jemima and Jamie were so patient and knowledgeable in resolving the phone setup issue at our St James Center store. 😊
-Three Social Media Team.
Many Thanks to Jamie & Jay
Jamie & Jay were extremely helpful with helping me sort out my issue with Three Customer Service - great representatives of Three as a company and their store!
5 augusti 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Conor, we appreciate your excellent 5⭐ feedback. It’s great to hear Jamie and Jay guided you clearly and ensured everything was handled smoothly.
— Three Social Media Team
Svar från Three UK - 3Store Edinburgh St. James
Hey there, we’re really glad to hear Arif took great care of you. Thanks for sharing your feedback 🙌
-Three Social Media Team.
Great service by Arif
Great service by Arif. Signed up to a great plan!
1 augusti 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Lovely to hear, Mbwana, that Arif provided you with the very best service throughout. We’re so happy! Wishing you all the very best ahead. 😊 — Three Social Media Team
Svar från Three UK - 3Store Edinburgh St. James
We appreciate your feedback, Pablo. It’s great to know our team was able to help and leave you with such a positive impression.
– Three Social Media Team
Svar från Three UK - 3Store Edinburgh St. James
Wow, thank you, Sebastian, for the incredible feedback! 🎉 We’re over the moon that Jay could make everything effortless for you. 🙌 – Three Social Media Team
Jamie has been so helpful
Jamie has been so helpful, skill-full and fantastic helping me with everything today. His extended kindness I really appreciate. Thank you so much!
17 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hey there, we’re really glad to hear that Jamie offered such supportive and thoughtful help throughout. Thank you for taking the time to share your feedback 😊
-Three Social Media Team.
Svar från Three UK - 3Store Edinburgh St. James
Hi there, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from us.
☺️ — Three Social Media Team
I have paid for three individual SIM…
I have paid for three individual SIM cards that cost £20 each. They all don't work, and I need this because I am going on holiday in a couple of hours. My holiday depends on this, as my family needs mobile data while outside the UK..
Trans #: 4LELPCR
Register:
1604-01
CSR Name: Jamie
User Name: Jamie
13 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hey Sheikha, we understand how disappointing this experience has been, and how important it is to have mobile data for you and your family while travelling. As we’re unable to access account details on this platform, please reach out at https://bit.ly/3C43TKN. Our webchat team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. You can also call us on 333 from a Three phone, or 0333 338 1001 from any other phone. Our phone team is available from 8am to 8pm Monday to Friday, and from 9am to 6pm on weekends. They’ll be able to look into this and assist you further. — Three Social Media Team
Excellent Service
Jemimah helped me get a new phone. She was very knowledgeable and recommended a phone for exactly what i needed. Great service and didn't take long at all. I would definitely recommend!
12 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hi Bryony 😊
So lovely to hear Jemimah helped you find the perfect phone so quickly. Her knowledge and friendly approach really make a difference.
Thanks for sharing your experience, she’ll be delighted with your recommendation!
The guys at 3 are always so helpful
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress from the process. I am always so grateful for their help. The customer service is so good, I’d never think of switching.
7 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hello there, it’s great to hear our team made everything smooth and stress‑free while finding the right plan for you. – Three Social Media Team
Arif had a very good customer…
Arif had a very good customer relationship. His communicate very well helped us alot .
4 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Thank you, Bobson, for your 5 star review. We’re glad Arif created a great experience for you. Have a wonderful day 😊-Three Social Media Team
Svar från Three UK - 3Store Edinburgh St. James
That’s brilliant, Tity 🌟 We’re pleased Arif’s top‑tier support left such a positive impression 😊
- Three Social Media Team
Arif gave me and my family great…
Arif gave me and my family great customer service support much appreciated.
4 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Thank you for your feedback, Melron. It’s great to hear that Arif made your family feel genuinely supported. 😇 - Three Social Media team
Arif was really helpful
Arif was really helpful, as a fellow student he could relate to me and found me a great deal. Many thanks!
1 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hi Hugh, we appreciate you sharing your experience. We’re glad Arif connected with you so well and secured a brilliant offer that suited your needs.
– Three Social Media Team
Sifting through old contracts.
Jemimah and Sam were very helpful in unpicking some historic contracts. Now my wife and I are now much more in control of things.
28 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Love this energy 🎉 Keith, we’re thrilled that Jemimah and Sam used their focused expertise to give you and your wife complete control over those plans 🚀
- Three Social Media Team
Jeminah is outstanding--couteous
Jeminah is outstanding--couteous, knowledgeable, helpful!!! Keep her happy and give her a raise!!!
26 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hi Christine, we’re thrilled that Jeminah delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
— Three Social Media Team
Arif was brilliant
Arif was brilliant, helped us get a deal that suited us etc
27 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
This is lovely to read, Lisa. Arif clearly listened to what you needed and guided you to the deal that suited you best. Thanks for telling us about your experience.
VodafoneThree Social Media Team
I went to the store to buy and upgrade…
I went to the store to buy and upgrade my sim plan and everyone was nice especially Emilia. She was very helpful and helped us in every way that she could and explained every procedure very carefully.
25 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Edinburgh St. James
Hi Anisma, visiting the store for an upgrade should always be an easy experience, and it is wonderful to hear that Emilia and the rest of the team provided such helpful and thorough guidance. — Three Social Media Team
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