My wife and i went into the three shop in Chester to upgrade our phones,and they were very helpful as always.Melisa and steve helped us sort out our contracts and upgrades.I also had a problem with my... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a really great experience at the 3 store in Chester thanks to Adam. He was friendly, knowledgeable, and took the time to explain everything clearly without any pressure. Excellent customer service... Se mer
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Great service and deal found by Steve. Held the details until I could pop in and process and Chloe was helpful in popping everything through when I returned. Lovely team, great service and all the nee... Se mer
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We have been victims of a scam by someone posing as Three. We went into the Chester Store today and spoke to Steve, the Manager, who was very helpful and reassuring. He contacted Three for us and we s... Se mer
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Företagsinformation
Om Three UK - 3Store Chester
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
Unit 9 Newgate Row, Grosvenor Centre, CH1 1ER, Chester, Midlands, Storbritannien
- 01244320872
4,8
Utmärkt
56 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My 3 salesman was helpful
My 3 salesman was helpful, pleasant & cheerful. He listened to my request & laughed with me about the age of my iphone! He found a contract that reflected my needs & sorted out everything.He explained other things available & respected my wishes. Thank you & happy Christmas.
18 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hey Debbie, this is what we love to hear! We’re so happy this is the service you received, this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Fantastic team
Fantastic team. Helpful and knowledgeable and always looking to find the best deal. A++
11 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hi, Michael! We’re happy to hear that you had a great experience with us. Thank you so much for your kind words, we truly appreciate your feedback! 😊 -Neha
Great customer service, very helpful
Adam and Steve were brilliant and very helpful. Got all the info I needed and were very informative
7 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Thank you very much Chloe for all your…
Thank you very much Chloe for all your help you really really helpful, thank you Steve you saw to my problem out it took a while but you got there in the end.
5 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
We're pleased that Chloe and Steve were patient and helped see your problem out to the end :) Thank you, Dennis -Scott
The helpfulness and understanding of…
The helpfulness and understanding of the staff, in particular Steve. Very knowledgeable, we left with exactly what we needed.
24 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hello Carol, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Had to go into the Three store in…
Had to go into the Three store in Chester as phone locked me out, which meant i couldn't rung 3 for help.
Dealt with request quickly and efficiently by a newish employee.
Well done Adam and thank you.
11 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
That's fantastic, AMB. A lovely review for Adam, thank you for sharing :) -Scott
Svar från Three UK - 3Store Chester
Thank you, we're elated to hear that :) -Scott
contract renewal
Went in for a contract renewal. Adam made sure that I had the cheapest price, for the contact, and the communication was great. Got it all done in about 15 mins (for 3 separate contracts). Thanks for a great experience. Highly recommend
11 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thanks for this amazing 5⭐ review, Jessica. We really do appreciate you taking the time to send this over! Great work Adam 🎉 -Jade
Helpful
Friendly, helpful, sorted contracts with minimal fuss. So much easier than online or phone
9 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Adam was very helpful
Adam was very helpful. Clear, concise instructions. Made my options simple. Very happy outcome
8 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Steve was very helpful
Steve was very helpful, I'm not used to using a phone and he helped me install and showed me how to use WhatsApp.
3 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thanks for this fantastic 5⭐ review, Anne. We really do appreciate you taking the time to send this over! Great work Steve 🎉 -Jade
Really positive experience
Really positive experience today in the chester store . Both Steve and adam helped with multiple requests and went above and beyond for me & my husband!
Came out with a new phone , new tablet and two new sim deals .
Very welcoming with the children in store as well
Would recommend to friends & family.
1 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Scam
We have been victims of a scam by someone posing as Three. We went into the Chester Store today and spoke to Steve, the Manager, who was very helpful and reassuring. He contacted Three for us and we spoke to a genuine person who took down the scam accounts. We couldn’t have wished for better service. We have visited the Store previously and spoken to Steve on several occasions and he has always shown us the greatest respect.
2 oktober 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
We're so sorry to hear that you were the victim of a scam, Jill, but glad to hear that the team at the Chester Store were on hand to help sort this out for you. Well done Steve 🎉 -Jade
Brilliant staff who are more than helpful.
I have been with Three Chester since they opened. I have always been treated politely by knowledgeable, patient staff. Today was no exception when my husband and I went in for a new sim deal. OK not a huge money earner for the staff BUT it makes no difference to them. We had 5 star treatment from Davie who was kind, patient and couldn't do enough for us. We had also seen Harry a few days ago and he got a brilliant Sim deal for my husband, hence my visit today. He was lovely, chatty, kind and patient. I can honestly say that I have never had a bad experience with Three. Well done Three shop Chester Grosvenor precinct
28 september 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
This is what we love to hear from our customers! We're really happy to hear this was your experience! We'll certainly pass your feedback on to the team, enjoy the rest of your day! -John
Wasted two days because my ID address doesn’t match what’s on the system.
Received an email and text message saying I could trade in my iPhone 15 pro max and get the new iPhone 17 pro max. Tried to do this, couldn’t do it with the live chat. Travelled an hour to get to the three store Chester, ask if it can be done in store. They couldn’t get it to work, an online engineer couldn’t get it to work and I would have to wait three days for it to be sorted.
Get a phone call 2 days later saying come in store tomorrow, it’s been fixed, we can do the trade in, bring your ID.
Travel another hour to the store, explain the situation, not a problem we can sort it out, let me see your ID. I then get told the address on the ID doesn’t match what’s on the system so they can’t do anything for me. I need to update my ID. I’ve never heard anything more ridiculous in my life. What does it matter if the address is different?? The ID still proves it’s me. So I’ve wasted two days and still at square one. Absolute joke.
22 september 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hey Will.
Firstly, we want to apologise for the system error when requesting to trade in your iPhone 15 pro max - This does sound incredibly frustrating.
We can also completely understand your point of view on the issue with your ID but this is part of our security process and the addresses do need to match.
If we can help you in any other way, please do reach out to our team here: https://bit.ly/3q3xZ0c and we'll be more than happy to do so -Jade
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