Had a really great experience at the 3 store in Chester thanks to Adam. He was friendly, knowledgeable, and took the time to explain everything clearly without any pressure. Excellent customer service... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I went in to the 3 shop today and was served by the manager ( I didn’t get his name). He could not have been more helpful or pleasant despite the fact there were only 2 members of staff in the shop an... Se mer
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We have been victims of a scam by someone posing as Three. We went into the Chester Store today and spoke to Steve, the Manager, who was very helpful and reassuring. He contacted Three for us and we s... Se mer
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I visited the Three shop in Chester recently. The service given by the staff there was excellent. Chloe and Adam were really helpful and patient in helping me sort out my phone and gave expert advice.... Se mer
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Företagsinformation
Om Three UK - 3Store Chester
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
Unit 9 Newgate Row, Grosvenor Centre, CH1 1ER, Chester, Midlands, Storbritannien
- 01244320872
4,8
Utmärkt
54 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had a really great experience at the 3…
Had a really great experience at the 3 store in Chester thanks to Adam. He was friendly, knowledgeable, and took the time to explain everything clearly without any pressure. Excellent customer service and made the whole process easy and stress-free. Really appreciated his help — thank you Adam
25 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Amazing! We’re glad to hear that Adam provided a positive experience and was able to assist you. Your feedback means a lot to us. -Neha
Adam was helpful and knowledge about my…
Adam was helpful and knowledge about my next phone choice great Customer service in the Chester store, thank you
15 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hi Matteo, thanks for sharing your experience! It is great to hear that Adam looked after you so well in our Chester store. Enjoy your new phone! 😇 -Prabhjeet
A polite and informative experience…
A polite and informative experience from Steve, came in with a problem and left with new iPad
2 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hi Janet, thanks for sharing this! It’s great to hear that Steve was so polite and informative when you visited. We're glad he could help resolve your issue and get you set up with your new iPad. Enjoy your new tech! -Shivam
No emails arriving …
I got help prompt and processional from Steve the manager he was able fix my situation very quickly
30 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thank you for your feedback, John! We’re pleased that Steve was able to sort things out for you so efficiently. ✨ -Veronica
Really helpful and knowledgeable advice…
Really helpful and knowledgeable advice and service delivered in a friendly but professional and polite manner.
28 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thank you, Stephen! We’re delighted to know our team made your experience smooth and reassuring. Your recognition means a lot to us. 😇 -Prabhjeet
Adam was fantastic and helped me switch…
Adam was fantastic and helped me switch my number over from lebara to three and keep my number. Will definitely be back again!
23 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hi there. It is wonderful that Adam provided such brilliant support to ensure your mobile identity was moved over successfully. We certainly look forward to welcoming you back during your next visit. -Kishan
Just a big shout to all the staff at…
Just a big shout to all the staff at the chester branch steve and chloe and the new starter for all the fantastic help and advise they are second to none ,recommend everyone to go to 3
17 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
A perfect score, with your satisfaction always at the heart of what we do. Steve, Chloe, and our newest teammate have a true gift for making every visit feel special. We’re glad to have earned your recommendation, and we can’t wait to welcome you back to the Chester store with the same outstanding support. -Ashifa
Madison helped us today
Madison helped us today, she was amazing with the service she provided. She was patient with us , also very friendly.
17 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thank you so much for sharing your experience, Clinton! We’re delighted to hear that Madison made your visit smooth and enjoyable. -Afaq
Steve and Chloe has been so great
Steve and Chloe has been so great. They explained all the plans to us and was very patient and friendly and made the whole procedure smooth.
Amazing customer service.
17 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hi Mariya, thank you for leaving a 5 ⭐️ review. Love that Steve and Chloe took the time to explain everything and kept the whole process easy. -Ayesha
Great team.
Adam and steven were really helpful and took there time with me.
13 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hello Joy, thanks for sharing your experience. We’re pleased to hear Adam and Steven made your visit a positive one and ensured you felt well looked after. -Shivam
Chloe was helpful and professional
Chloe was helpful and professional. She assisted a lot. Kudos to her
1 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hey Ohiozebau, we’re so happy to hear that you received the best help from Chloe! Thank you for the lovely 5⭐ review. Wishing you a wonderful day ahead! ☺️ -Ayesha
3 shop Chester
I went in to the 3 shop today and was served by the manager ( I didn’t get his name). He could not have been more helpful or pleasant despite the fact there were only 2 members of staff in the shop and he had to try to keep them happy too. I came out with a new IPhone 17 and an iPad and even though the whole process took an hour or so as he had to sort out some others issues with historic deals etc I came away very satisfied with the whole thing. Great service
31 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thank you for taking the time to write this, Carole! We’re delighted that the manager supported you so well and helped you walk away with your new device and iPad. ✨ -Veronica
Friendly helpful listen to what I…
Friendly helpful listen to what I wanted and needed made suggestion that was appropriate.
27 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thanks so much, Sean! Great to know our team listened carefully and made suggestions that worked perfectly for you. -Shivam
I visited the Three shop in Chester…
I visited the Three shop in Chester recently. The service given by the staff there was excellent. Chloe and Adam were really helpful and patient in helping me sort out my phone and gave expert advice. Would definitely recommend.
18 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hello there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Helping me with my phone issue
I went into the 3 store in Chester to get help regarding a phone number I had been paying for without my knowledge. Melissa, Chloe and Adam were really helpful and did their utmost to solve my issue. As I had been told to go and see them and turns out I needed to do everything over the phone to get it resolved. But great customer service. Thank you.
20 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Melissa and Chloe sorted my phone out…
Melissa and Chloe sorted my phone out after spending over 2 weeks trying to get customer services to do it.
They were helpful, knowledgeable and very friendly.
The central customer services service was appalling. The shop team were amazing.
20 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hi Lesley,
It's wonderful to hear that Melissa and Chloe provided such knowledgeable and friendly support in getting your device back on track. We are incredibly proud of our shop team's expertise and their ability to turn things around so perfectly for you.
They'll be delighted to know the positive impact their efforts have had. -Kashish
Very helpful and friendly manager…
Very helpful and friendly manager nothing to much trouble
16 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Thanks so much for your feedback, Malcolm! 🙌 We’re glad to hear our manager was approachable and went above and beyond for you. ⭐ -Veronica
Excellent customer service
I needed to talk about getting a new phone but wasn't sure what my best options were. Adam and Steve in the 3 shop in Chester were so helpful, answered all my questions without any pressure and gave me plenty of time to make my decision and then helped me to transfer to my new phone. Honestly I felt very happy and relieved. They made the process pain free! Many thanks to them both!
16 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hey Sheila, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Fabulous Customer Service!!
I visited the Three shop in the Grosvenor Precint Chester today. I was delighted with the staff there. Steve, the manager, was so professional and helpful as were the two members of his team. They are all a credit to your Company.
13 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
Hi Patricia, we’re glad Steve and the team at our Grosvenor Precinct Chester store looked after you, made the details easy to follow, and your visit went smoothly. -Kishan
Amazing customer service
Chloe, Adam and Tom were so incredibly helpful fixing the mess that another store made, they told me exactly what I needed to do and was very compassionate that I had been caught in a mistake on Three's behalf.
12 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Chester
This is fantastic to hear, Charlie! ✨ We’re so glad that Chloe, Adam, and Tom were able to turn things around and make a positive impact on your experience. Thanks for the great review! -Veronica
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