First I truly appreciate the ability to order merchandise with works from some of the best artist out there. Specifically I have been pleased with the t-shirts and a windbreaker jacket. The shirts d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadle... Se mer
Företaget har svarat
Ich war wirklich ein Fan und habe über die Jahre bestimmt 60-100 Shirts bestellt. Während ich immer noch Stücke aus der ersten Bestellung habe waren die letzten drei Bestellungen ehrlich gesagt Mül... Se mer
I have ordered several times from Threadless and everything has been perfect. I placed another order this week and ordered the wrong size on accident. I contacted them and they are sending a shirt in... Se mer
Företagsinformation
Om Threadless
Skrivet av företaget
Threadless exists to help artists succeed.
For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.
But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.
At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.
Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.
Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.
Let’s make great together.
For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.
But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.
At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.
Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.
Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.
Let’s make great together.
Kontaktuppgifter
3,6
Medel
801 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Motive verschwommen, doppelt Zoll bezahlt
Ich habe vor ca. 12 Jahren dort T-Shirts bestellt, die ich immer noch trage! Drei Motive habe ich kürzlich nachgekauft, war total happy dass es noch immer die gleichen Motive gibt. Die Bestellung hat mich leider auf der ganzen Linie enttäuscht. 15 $ pro T-Shirt ist noch OK, dazu kommen 11 $ Shipping und 15 $ Tax. Auf der Post (Österreich) musste ich dann nochmals 14 € Zoll und Nachnahme bezahlen (wieso??). Hätte ich das Paket bloß gleich abgelehnt. Die Motive sehen total mies gefertigt aus, nicht vergleichbar mit der damaligen Qualität. Noch dazu alle drei mit unterschiedlicher Technik, davon wird in der Beschreibung der Produkte nichts erwähnt, eines sieht nicht besser aus wie selbst mit Bügelfolie gemacht, die anderen beiden viel kleiner als damals und total verschwommen. Die Damen-T-Shirts waren schon damals viel zu lang und sind es heute immer noch (es sei denn man möchte sie als Nachthemden tragen). Für in Summe gut 25 € pro T-Shirt doch eine Enttäuschung. Ich werde dort nicht mehr einkaufen und kann den Einkauf auch nicht empfehlen.
12 november 2024
Omdöme utan inbjudan
Svar från Threadless
We sincerely apologize for the unsatisfactory quality of your order. Don't hesitate to contact us at Help@Threadless.com with your order number, and we will gladly send you replacements or reimburse you!
The best customer service I have had in…
The best customer service I have had in a while. Because I also operate in the customer service industry on the the other side, I recognize great service when I see it. I am so pleasantly surprised!! Thank you!
6 november 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you so much for your kind words! Coming from someone who knows customer service firsthand, this means a lot to us. We’re thrilled to have pleasantly surprised you, and we’ll keep working hard to make sure every experience you have with us is just as great. Thanks again for sharing! 😊
Unethical business practice
Based on my personal experience with Threadless as both a designer and customer, I've witnessed concerning unethical business practices. As a designer, I had work approved and used on greeting cards sold in Target stores. However, Threadless refused to pay me for my work and ignored my communications until I was forced to involve a third party to recover payment. Even then, the compensation I finally received was well below industry standards for nationwide retail distribution.
Recently as a customer, I ordered a t-shirt that was priced above average market rates. After three weeks, I discovered they hadn't even shipped the t-shirt. When I contacted customer service, they promised a refund, but failed to follow through until I had to contact them twice to actually receive it.
I attempted to address these concerns directly with founder Jake Nickell but received no response. Based on this pattern of behavior - refusing payment until forced, ignoring communications, taking money for products they don't ship, and failing to fulfill basic business obligations - I have serious ethical concerns about their business model. They appear to exploit their designers by withholding rightful payment, mislead customers by charging premium prices and sometimes not delivering products, and given this treatment of both designers and customers, I question whether the staff manufacturing their t-shirts are being fairly compensated(?).
30 oktober 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you for sharing your experience with Threadless, both as a designer and a customer. We’re genuinely sorry for the frustration and disappointment you’ve encountered, and we want you to know that we’re listening to your concerns. It’s deeply concerning to hear that you felt undervalued as a designer and that our communication fell short. Your creativity and contributions are integral to our community, and we believe wholeheartedly that we would be nothing without our designers. We appreciate your feedback and regret that the wholesale arrangement didn’t meet your expectations. Please know that we are continuously reviewing these processes to ensure all designers feel valued and fairly compensated.
We are equally sorry about the delay with your recent t-shirt order. Our printing partner experienced an unexpected cyberattack that disrupted operations and delayed shipments, including yours. We dropped the ball by not proactively communicating these delays to you, and we sincerely apologize. Initially, we issued your refund, but the bank unfortunately declined it, though we’re still unsure why, given that your account and card are active. Our payment processor’s limited details left us unable to explain the issue thoroughly, but we provided a screenshot in our recent email to keep you informed. We’ve now issued your full refund via PayPal to ensure it reaches you as quickly as possible.
In response to your concern about the treatment of employees in our supply chain, please know that we hold ethical standards in high regard and share your commitment to fair labor practices. Our print partners are affiliated with the Fair Labor Association, adhering to strict guidelines prohibiting involuntary or forced labor, child labor, and unsafe or unhealthy work conditions. Employees are respected and compensated fairly, compliant with local laws, and vendors we partner with promote equal opportunity free from discrimination or harassment.
We’re committed to improving our processes to reflect the respect and support our customers and designers deserve. We are grateful for your patience and openness in addressing these concerns and for allowing us this opportunity to respond.
Excellent Customer Service
I ordered some shirts for my son, and unfortunately they were a bit too tight around the tummy for him. I've ordered many shirts for myself from Threadless over the years, but this was the first time I had any issue with an order, so I didn't know what to expect.
What I received was AWESOME customer service from Amanda. 10 minutes after I emailed I had a response letting me know that shirts in the larger size would be sent out, and 3 minutes after that I got confirmation of a new order. I'm extremely impressed by the quick response, and providing better service than I was expecting. I've been dealing with custom service at a different company (trying to get them to send me a zipper), and that's been 4 phone calls, 5 emails, 8 months, and still no resolution.
Thank you Amanda! I was already a fan of the site, but I feel even better recommending it to friends now that I know how awesome your support is.
24 oktober 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you so much for sharing this fantastic feedback! We're thrilled to hear that Amanda was able to turn things around so quickly and get those shirts out to you and your son. Our team always aims to make things easy and stress-free, so it's great to know that your experience reflects that. We'll make sure Amanda knows just how much her quick response and support meant to you. Thanks again for being such a loyal fan—and for recommending us to your friends! We’re lucky to have customers like you. 😊
Update: Sizing, Purchase isses, Credit issues
Their sizing guide is inconsistent within the same categories for materials/shirt styles. The quality is not very good as the material is so thin and chintzy that it feels like an old shirt that has been sitting around in a warehouse aging from air and dust. Purchased well over $400 in shirts; had to request for four-five of them to be corrected. Only offered a credit or a reshipment and told information that counters the website. Follow up wasn't really prompt as I had to email two extra times to get a response over the course of a few days.
If you REALLY need one, only purchase if on a sale, but probably can find better quality somewhere else. Honestly, not the brand I purchased from some time ago.
Update: Oct 10.
Decided to go take the credit option (if the sizing was inconsistent & incorrect despite all other shirts of that same type fitting, I'll spin the wheel). Received a credit for $56.13USD when in fact, the total I paid was $78.4.
So I checked the site and the shirts are on 30% discount... Why would the company not offer the actual amount I paid? Wouldn't you assume that the person would check the account, see the total paid and go, "Yeah, credits for that"
Additionally, there is a charge for three shirts that I NEVER received a shipment order form for and am looking into.
9 oktober 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn’t meet your expectations, especially after being our valued customer. We understand how frustrating it can be when sizing and quality don't align with what you hoped.
Since we offer several different styles of tees, slight variations in fit, sizing, and length can occur depending on the fabric blend or manufacturing process. While we aim for consistency, tees may occasionally run a little bigger or smaller than others of the same size, typically within a standard industry variation of +/- 1 inch.
We never want you to feel stuck with something you don’t love. While we don't accept physical returns unless items are damaged or defective—since each item is printed on demand just for you—we are happy to send a different size you might prefer or issue a credit for a future purchase. There’s no need to bother shipping back the original items; feel free to keep, donate, or gift them!
We’re also sorry about the delay in responding to your follow-ups. We'll work on being more prompt in the future.
Thank you again for your honest review. We genuinely value your input as it helps us improve, and we hope to provide you with a better experience moving forward.
Excellent Customer Service
Love my sweatshirt! I had to swap it out for a larger one and the customer service I received from Amanda was top notch!! And, they act fast. My order was processed and shipped out with no wasted days. Thanks, I'll be back :)
7 oktober 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you so much for your kind words! We're thrilled to hear that you love your sweatshirt and that Amanda was able to assist you so well with the exchange. We always aim to provide fast and top-notch service, and it's great to know we hit the mark. Looking forward to having you back again soon!
Quick response and replacement
In my order of several t-shirts, one of them was a bit too small. I contacted them and they responded very quickly and started the process of shipping the same shirt with a larger size, at no additional cost. I thought I would be returning the original one in the mail, but they said I could keep or donate it- this was a surprise and is really nice of them since it can be a hassle to send it back. I will find a good home for the original one, and appreciate their prompt reply on this!
3 oktober 2024
Omdöme utan inbjudan
Svar från Threadless
Hey Evelien,
We're so happy to hear that our quick response and easy exchange process made your day! We're thrilled we could make things hassle-free for you and hope the new size fits perfectly.
Thanks for sharing your experience and giving that extra shirt a good home!
Great returns/exchange service
I requested an exchange after a shirt I ordered was too long, and the store said they were sending me a new shirt, one size smaller, at no extra cost, suggesting I gift the too-long shirt to a friend. This was unexpected and much appreciated.
2 oktober 2024
Omdöme utan inbjudan
Svar från Threadless
Hi Dave,
Thank you so much for sharing your experience! We're thrilled to hear that our team was able to assist you with the exchange and that you appreciated the solution. We always aim to make things right for our customers, and we're glad it worked out for you. Hope the new shirt is a perfect fit!
Thanks again for your kind words and support!
Great Returns Policy
I ordered a sweatshirt from the Autism Self-Advocacy Network (ASAN) but the sizing was not quite right. They quickly sent a new one and encouraged me to donate the previous order. This is incredibly kind and generous customer service and much-appreciated as, like many Autistic people, I struggle managing unexpected/unplanned tasks. Instead of having to manage a return, they made it easy. Thank you!
27 september 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you so much for your thoughtful review and feedback! We're glad to hear the replacement process was helpful and that we could make things a little easier for you. Your support means a lot to us, and we truly appreciate your kind words! Don't hesitate to let us know if you need anything else.
AMAZING COMPANY
AMAZING COMPANY, AMAZING PEOPPE, AMAZING PRODUCTS AND AMAZING CORPORSTE CUSTOMER FOCUS.
Thank you so much for helping me out.
Paul Levy
16 september 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our company, team, and products. It means the world to us that we could help you out, and we truly appreciate your support!
Small Business Owners Go Elsewhere!
I set up a shop for my small business on Threadless. I placed and order 17 days before I needed it and waited. A week later I get an email that my order was canceled, that somehow it was missed but no worries they redid the order (somehow added $6 to the total) and reprocessed it. Here I am now 3 days from when I need the items and only one seems to have shipped.
SMALL BUSINESSES STEER CLEAR - THEY DON'T CARE!
11 september 2024
Omdöme utan inbjudan
Svar från Threadless
We’re genuinely sorry for the issues you’ve experienced with your order. It’s frustrating to have your order missed and then reprocessed with an added charge, and we apologize for that mistake. We’ve also noted the delay in shipping, which has caused even more inconvenience.
To help, we’ve upgraded the shipping method for your new order to Next Day at no cost and asked our printing partners to expedite it so it can reach you by this weekend.
In the future, please don’t hesitate to let us know if you have specific deadlines. We’ll do our best to ensure your order arrives on time.
Had no luck with customer service
Had no luck with customer service: tried cancelling my order immediately after sending it. Got a "thank you we got your message" email. Customer service replied 4 days later, when the order had been already shipped with "oh sorry your message went to spam and what did you want? "
Even if cancelling hadn't been possible anyway, and/or their ticket processing system does send to spam messages from addresses they had corresponded with before, I'd prefer to get an answer from somebody who can, at least, read. "I want to cancel" seems to be quite a simple idea, receiving a "What kind of changes did you need to make to your order?" four days later as a reply is really frustrating.
11 september 2024
Omdöme utan inbjudan
Svar från Threadless
Hello Anna,
Thank you so much for sharing your feedback. We’re truly sorry for the frustration you experienced with your recent order and the delay in communication—it’s clear we didn’t meet your expectations. We can understand how upsetting that must have been, especially when you reached out immediately after placing the order.
We want to make this right for you. Even though the original order has already shipped, we’d be more than happy to send out a replacement completely free of charge, with any changes you’d like to make. Alternatively, if you’d prefer, we can issue a full refund for the order.
Please let our customer service team know your preference on the ticket that’s already open, and we’ll resolve this as quickly as possible. Again, we sincerely apologize for the inconvenience and appreciate your patience.
Excellent customer service
Excellent customer service when I approached them with an issue I had with my delivery. Thank you!
5 september 2024
Omdöme utan inbjudan
Svar från Threadless
Hey Kevin,
Thank you so much for your kind words! We’re thrilled you had a positive experience with our customer service team. It’s always our goal to resolve any issues as quickly and smoothly as possible. If you ever need anything else, don’t hesitate to reach out. Thanks again!
Lost order replaced. Thanks!
Had a very good experience with threadless when DHL lost my shipment. They replaced the lost items at no extra cost. Great service and customer orientation. I will definitely oder with threadless again!
8 juli 2024
Omdöme utan inbjudan
Svar från Threadless
Hello Christoph,
Thank you for sharing your experience! We’re so glad we could help resolve the issue with your lost shipment and get your items replaced quickly. It’s lovely to hear that you’re happy with our service, and we genuinely appreciate your kind words.
We look forward to your next order with us!
Great shopping experience
The shopping experience, the quality of the shirts, and the customer service is all excellent. I love shopping from threadless for unique gifts.
25 juni 2024
Omdöme utan inbjudan
Svar från Threadless
Thanks so much for sharing your experience, Sara! We are thrilled you've been happy with your purchases and our service. Don't hesitate to let us know if we can do anything to make it even better!
Absolute garbage quality
Absolute garbage quality. One wash and the shirt shrunk around the logo on it. It looks awful. The logo also wasn't laid right so some of the shirt color bled through the print.
Really disappointing.
29 juni 2024
Omdöme utan inbjudan
Svar från Threadless
We're sorry you're not completely satisfied with your tees. We want you to know that we print our tees using digital technology, which allows us to print your unique design directly onto your garment using inkjet technology. It's like a large inkjet printer, but we print on blank garments instead of paper. However, since each tee is printed in a separate run, there may be slight inconsistencies with pretreatment application, print placement, and outcomes.
We understand that you expect the best from us, so if you have any issues with your order, please don't hesitate to let us know. We would appreciate any details or pictures you could provide to illustrate any print issues you may have encountered. Our product team reviews and records each complaint, keeping track of error rates and other issues. This helps us ensure the quality of prints and designs and improve our process for future orders.
We have quality control checks, but things can sometimes go wrong. That’s why we’re here to help in any way we can. Please don't hesitate to contact us if you need any assistance at Help@Threadless.com
Pour ma première commande
Pour ma première commande, je suis satisfait. Reçu en 12 jours, les tailles et couleurs demandées sont respecté. A voir avec le temps comment les tee shirts vieilissent.
14 juni 2024
Omdöme utan inbjudan
Svar från Threadless
Merci pour votre aimable critique! Veuillez nous informer si des problèmes surviennent :)
Not the same Threadless quality I was expecting
Years ago I ordered a batch of shirts from threadless that still look great today, so I thought I’d order some new shirts from threadless in hopes that I’d get the same quality. Unfortunately the threadless quality from the past is no longer. The shirts that I ordered were sized wrong and the print on one shirt was printed far lower than shown on the photo. Customer service offered a refund, however upon receiving the refund it was only a partial refund, they refused to refund my shipping, so I’ve spent about 8 dollars to donate defective shirts unless I win my dispute. Don’t buy shirts from this company. Additionally in response to the threadless reply below, The shirts were indeed defective, both shirts were tagged as XL’s. One shirt measured 22’ and the other 23’ making them far too tight. And as mentioned before, the design was printed lower than shown on the webpage. I had to open a dispute with PayPal to get my full refund.
29 maj 2024
Omdöme utan inbjudan
Svar från Threadless
Thanks for your feedback!
We want you to love your purchase, so as mentioned, we're happy to send you a different style or size or issue you a credit for a future order at no cost to you. Since our items are printed on-demand just for you, we no longer accept physical returns unless the items are damaged or defective.
From the photo you sent, we confirmed that the design was printed as expected and the shirts were not defective. Items are only refundable if they are damaged or defective.
Regardless, we've refunded you for the cost of the items plus any sales tax. Additionally, as a one-time convenience, we refunded your shipping costs.
If you need anything else, reply to your support ticket, and we'll be happy to help!
Threadless is taking advantage of its artists & customers
Four products got sold from my store, I got profit from one only. The other three mention zero profit "because they got on base price" because of some promotion or another.
In the meantime my friends who got shirts lately are complaining about the abhorrent quality. The designs peel off after a few washes. This is not how it used to be.
I will close my account and advice other artists to do the same. It's better to support your local print vendor and create high quality artifacts.
14 maj 2024
Omdöme utan inbjudan
Svar från Threadless
Thank you for sharing your experience with us. We truly value your feedback and want to address your concerns.
Firstly, regarding the pricing of your products, it's important to note that sellers on our platform have the autonomy to set their own pricing. When a product is set at the base price, there are zero artist earnings, as outlined in our documentation. However, if you opt into managed pricing instead of setting your own, you will receive earnings on every sale, regardless of the price.
We're truly sorry to hear about the quality issues you and your friends have encountered with recent purchases. We take quality control very seriously, and each complaint is thoroughly investigated and recorded. We continuously monitor error rates and other issues to ensure the quality of prints and designs. If something doesn't meet expectations, we're here to help. We offer free replacements and exchanges to ensure satisfaction.
We understand your frustration, and we'd like the opportunity to make things right. If you have any further concerns or would like assistance with your account, please don't hesitate to reach out to us directly at Artist.help@Threadless.com
Not a glimpse of what they used to be.
I ordered from Threadless 10 years ago and was happy with the products. Some t-shirts didn’t have the best quality but the printing quality was out of this world. I ordered again recently and… was I in for a surprise. The quality of both the tshirts and printing is below zero. Colors are opaque, nothing like the design. Costumer service basically says this is just the way things are now. Not even a shadow of what this company used to be. So sad. Never ever ordering anything from them again.
30 augusti 2023
Omdöme utan inbjudan
Svar från Threadless
Thanks for taking the time to share your feedback. Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run. We look into and record each complaint and keep track of error rates and other issues to ensure the quality of prints and designs. We have quality control checks in place, so seeing when and where it fails allows us to improve and make the next print even better, but we are always happy to help if something doesn't live up to expectations. All of our tees are Digitally printed the same way, some prints just hold up better than others.
We would be happy to issue you replacements or refund you. Please feel free to contact us any time at Help@Threadless.com
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